MAGNETIC WHITEBOARD PRESENTATION

Birch (Employability) Communication

Learning Objective:

• To be able to identify types of communication in the workplace.
• To be able to explain how a team can communicate in a successful way.
• To be able to discuss the benefits of successful communication.

Task 1 (starter) In pairs sit back-to-back. One person describes a drawing to the other, who will draw it. Afterwards, check the drawing How effective was your communication?

The Importance Of Communication

• It is key to providing good customer service
• It is also essential for good teamwork
• Communication between colleagues will impact the quality of the service they provide
• Idea sharing can improve the quality of a team project
• Helps build better relationships between colleagues and friends

Written-memos, letters, orders, notes

Ways of Communicating

ICT - social networking

Communicating with a smile always ensures that information is better passed on

Verbal- talking ( face to face, telephone)

Non-verbal expressions/body language

How to make sure your communication is passed along perfectly

Be correct with facts and figures

Consider your reader or listener

Communicate with a good tone of voice and a smile - your colleague will appreciate it

Be clear, concise - leave no room for doubt

Avoid using confusing language or slang - use appropriate language

Make sure you know what you're talking about first

Apply

Understand

Facts

Lists 5 ways we communicate and the advantages of each

Explain the importance of excellent communication when taking a booking over the phone

How would you be effective when writing a letter

Analyse

Bring together

Evaluate

Can you justify why a head chef needs excellent communication skills

Role play several different emotions through body language.

How does body language affect communication