Closing

CLOSING

Once all matters are resolved, a call is concluded and closed. The closing part of the call is just as important as the rest of the flow, this helps create a lasting impact for our customers.

conclusion

closing

survey

Survey Invite

Survey invites are to be given every after call and it is done as easy as: “If you could stay on the line for a three-question survey after the call...”

Closing Spiel

There is no specified script for the closing spiel but the important factors are below:

• Survey Invite – it does not matter if the invite is said before or after the closing spiel.
• Closing spiel – the way we part with our customers leaves an impression. We must always have the following aspects:
• Thank the customer for calling

"Thanks again for calling Cove, have a lovely day!"

Conclusion Spiel

When concluding a call, before the closing spiel is said, you must ask the customer if they have any other concerns that need to be addressed. This can be phrased simply as: “Is there anything else I can help you with?” This is to ensure that all issues are resolved on the first call and minimizes the need for a call back.