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USER-FRIENDLY JOB AIDS

Brenda McGlynn

Created on November 9, 2023

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Transcript

Creating User-Friendly Job Aids

Employee Training & Resources

Unclear job aids

Unclear job aids or user guides are extremely frustrating for end-users. Too often, they are:

  • Text-heavy
  • Difficult to understand
  • Too technical
  • Not at hand when needed
  • Difficult to edit and impossible to track
Nobody wants that!

Best Practices

Be Specific

Accessibility

Visuals

Tasks

Step-by-Step

The brain processes visuals 60,000 times faster than text. Use visuals whenever possible.

A focus on clarity and simplicity is key to good job aid or user guide. Be as specific as possible.

A simple step-by-step approach helps with clarity and end-users can read at their own pace.

Focus on the problem that needs solving not on the product. Understand the end user need.

Publish job aids or user guides in a digital format instead of printing on paper.

Careful Planning

Crafting user-friendly job aids or user guides requires careful planning using best practices to ensure an effective document that your end users will find helpful and actually use!

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