British Gas customer journey map
Sharon Chen
Created on November 8, 2023
The image is a customer journey map detailing the various stages a customer goes through, from initial interest to post-purchase. It outlines touchpoints, gain and pain points, and new marketing initiatives, highlighting areas where customers interact, experience value, or face issues. It serves as
Over 30 million people build interactive content in Genially.
Check out what others have designed:
PYRAMIDS OF GUIZA
Interactive Image
THANKSGIVING GENIALLY
Interactive Image
10 THINGS MORE LIKELY THAN DYING IN A PLANE CRASH
Interactive Image
AMAZON RAINFOREST
Interactive Image
THE HISTORY OF THE VIOLIN
Interactive Image
HACKING SCHOOL LIBRARIES
Interactive Image
THANKSGIVING TRADITIONS
Interactive Image
Transcript
Information about the journey The team mapped the customer journey for the purchase of services by British Gas
Inspiration for British Gas Customer Journey
Example from elsewhere as inspiration
These reviews help British Gas come up with ways to improve their customer journey.
With the UK government's firm commitment to achieving net zero by 2050, British Gas can help achieve the national net-zero goal
Response strategies from other companies can provide valuable insights for British Gas to enhance its own emergency services.