Managers Guide - Content (OLD)

New Starter App

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Retail Academy

Content Guide

Retail Academy

This guide has been put together for Shop/Duty Managers to view the content of the New Starter Training App.The following pages contain the headings for each of the 5 modules that make up the new starter training journey.Click on each of the headings to access the training that the new starter will see or for further details regarding that training section.

Retail Academy

Also, at the end of this guide you will find a link to the Shop Managers Guide to the New Starter App which is also sent every Monday to any shop that has a new TASM that week.This guide provides information about using the app and also how to support your new starter throughout their training journey.

Module One

A Guide to your Training

Mentor Checklist

Employee Handbook

Intro to Compliance

Retail Academy

Think 21

Safety Handbook

H&S Policy

H&S Rules

Fire Safety Awareness

General H&S

Intro to Security

Staff Betting

Security Equipment

GDPR

MyView

Standards of Appearance

E,D&I

Mobile Phone

ShopWorks Breaks

Absense/Lateness

Social Media Policy

Induction

Every new starter must attend a remote induction on MS Teams with the Learning and Development Manager before commencing work in branch. Following attendance, the L&D Managers will sign off this section of the training. We aim to have this done within one week of a new starters start date. If this time has passed, email training.support@betfred.com with the employee number of your new starter.

Intro to Customer Service

Working Practices

Retail Academy

Module Two

Guide to a Visit

Basic Cash Diff Search

Security Manual

Affordability

Good Customer Service

FOBT in Focus Part 1

SSBT in Focus Part 1

Core Offers

Avoiding Overpayments

Money Laundering

Betting Guide

Bet Knowledge - Intro

Contacting HO

6 Week Compliance

You will receive an email when you have a new starter in your branch with the date they are scheduled to attend their 6 Week Compliance session over MS Teams with the L&D Team. Sessions are every Tuesday at 10am and also alternate Saturdays at 12.30pm. Once your new starter has attended, this will be signed off by the L&D Manager in the following days. If one week has passed since your new starter attended the session, and this has not been signed off on the new starter app, contact training.support@betfred.com.

Proceeds of Crime

Retail Academy

Closing Checklist

Module Three

Horseracing

Football

Further Cash Search

9.99's

FOBT in Focus Part 2

10 Week Security

You will receive an email when you have a new starter in your branch with the date they are scheduled to attend their 10 Week Security session over MS Teams with the L&D Team. Sessions are every Tuesday at 10am and also alternate Saturdays at 3pm. Once your new starter has attended, this will be signed off by the L&D Manager in the following days. If one week has passed since your new starter attended the session, and this has not been signed off on the new starter app, contact training.support@betfred.com.

Greyhounds

Open and Close Part 1

Retail Standards

Numbers

SSBT in Focus Part 2

Close Checklist (x2)

Modules 3, 4 and 5 all contain 2 x Open Checklists and 4 x Close Checklists that need to be completed by your TASM. The link in their training app will take the TASM to a form to submit which they will need to complete with every supervised open or close. The contents of this checklist can be found by clicking the link below.

Open Checklist (x2)

Modules 3, 4 and 5 all contain 2 x Open Checklists and 4 x Close Checklists that need to be completed by your TASM. The link in their training app will take the TASM to a form to submit which they will need to complete with every supervised open or close. The contents of this checklist can be found by clicking the link below.

Opening Checklist

Retail Academy

Module Four

Closing Checklist

Opening Checklist

Complaints & Disputes

SSBT in Focus Part 3

Open Checklist (x2)

Modules 3, 4 and 5 all contain 2 x Open Checklists and 4 x Close Checklists that need to be completed by your TASM. The link in their training app will take the TASM to a form to submit which they will need to complete with every supervised open or close. The contents of this checklist can be found by clicking the link below.

Chip & Pin

Staff Fraud

Change Con

FOBT in Focus Part 3

Void Bets & Lost Tickets

Open and Close Part 2

Close Checklist (x4)

Modules 3, 4 and 5 all contain 2 x Open Checklists and 4 x Close Checklists that need to be completed by your TASM. The link in their training app will take the TASM to a form to submit which they will need to complete with every supervised open or close. The contents of this checklist can be found by clicking the link below.

Retail Academy

Closing Checklist

Module Five

Opening Checklist

Margin Management

Key Management

Lone Working

Duty Manager Requirements

Safe and Insert

Close Checklist (x4)

Modules 3, 4 and 5 all contain 2 x Open Checklists and 4 x Close Checklists that need to be completed by your TASM. The link in their training app will take the TASM to a form to submit which they will need to complete with every supervised open or close. The contents of this checklist can be found by clicking the link below.

Open and Close Part 3

Open Checklist (x2)

Modules 3, 4 and 5 all contain 2 x Open Checklists and 4 x Close Checklists that need to be completed by your TASM. The link in their training app will take the TASM to a form to submit which they will need to complete with every supervised open or close. The contents of this checklist can be found by clicking the link below.

Cash Management

Sales and Promotions

Security Fault Escalation

Retail Academy

Managers Guide to The New Starter AppLINK

Retail Academy

training.support@betfred.com