E-learning Session 1

E-learning session 1

Entering Professional Workplace

start

Dear Student,Welcome to the E-learning session 1, designed to equip you with the necessary skills for a successful transition into the professional world during your internship. It covers essential skills like effective communication, adapting to new environments, and understanding workplace dynamics.

1. Introduction to the professional workplace

E-learning session 1: step by step

2. Effective communication skills

3. Adapting to new environments

4. Conflict resolution and problem-solving

Introduction to the professional workplace

Workplace expectations and values

EXPECTATIONS

VALUES

ACTIVITY 1.1

TIP

Animation

ACTIVITY 1.2

Overview of workplace expectations

Common workplace expectations

Time management

Conflict resolution

Dress code

Punctuality

Adaptability

Accountability

Confidentiality

Professionalism

Open-mindedness

Effective communication

Teamwork

Work ethic

ACTIVITY 2

Transitioning from academic to professional environments

VS

Student

EMPLOYEE

ACTIVITY 3

The mindset of a student vs an employee

Accountability

Performance metrics

Hierarchy

Time management

Collaboration

Effective communication skills

Importance of clear and respectful communication

ACTIVITY 4

Listening skills and non-verbal communication

"We were given two ears but only one mouth,because listening is twice as hard as talking." Epictetus (AD 55 – c.135)

ACTIVITY 5

The concept of "Active Listening"

Adapting to new environments

Understanding the workplace culture

Norms

Beliefs

Practices

Values

ACTIVITY 6

Conflict resolution and problem-solving

Workplace conflicts

• Conflict resolution and problem-solving are critical skills in the workplace.
• Conflicts are a natural part of human interactions, and they can arise due to differences in opinions, goals, communication styles, or competing interests.
• When conflicts are not addressed appropriately, they can lead to tension, reduced productivity, and a negative work environment.

ACTIVITY 7.1

ACTIVITY 7.2

Identifying common workplace conflicts

Common workplace conflicts

Cultural differences

Communication issues

Task and role conflicts

Personality conflicts

Conflict of interest

Work-life balance conflicts

Harassment and discrimination

Performance discrepancies

Resource allocation

Problem-solving techniques in a work context

SWOT analysis

Root cause analysis

The "5 Whys"

Brainstorming

Strategies for resolving conflicts professionally

Role and responsibility disagreement

Remote work policy conflict

Communication breakdown

Employee promotion disagreement

ACTIVITY 8

GREAT JOB! YOU HAVE COMPLETED THE E-LEARNING SESSION