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Knowledge Univ Launch

Angela Wells

Created on November 2, 2023

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Transcript

What's New - Enablement Content

📄

Lunch & Learn December 5, 2023

Our Philosophy

Connecting people to information and resources

  • Improve productivity
  • Address inefficiencies and duplicative work
  • Streamline content and knowledge

Help us help you help them help themselves. Our mission is to create an understanding of RemoteLock at every level - onboarding employees and customers, performing day-to-day functions, leading or contributing to projects, all the way down to locating time-off or personalizing slack.

‘Angela and Andrea are the best! What would we do without them?!’

+info

How do we address learning?

Social

Foundational

We encourage peer engagement, comments and feedback on courses or guides, or requests for new content.

We start by creating an understanding of RemoteLock as a company.

Self Guided Learning

Daily work

You can return to 360Learning for new content, watch for Friday round-ups, or engage with our guides which assist customers as well as our sales and support teams

We want to connect you to resources that can easily guide you through your tasks or assist you in finding the right person or department to assist.

Progress!

Now we here!

In 2023, we've made locating these resources (as well as many other sources of internal and external knowledge) easier than it's ever been!

04

2021-22

In 2021 and 2022, we published more robust customer-facing self help, and began work on our LMS: 360Learning.

03

2020

IN 2020, we began to create internal resources to assist our support team in troubleshooting and workflows.

02

Started from the bottom 👇

In days past, locating information was difficult and we relied on tribal knowledge and access to personal files to guide us through.

01

Time for a quiz!

Can you find?

  • Online Demo
  • PTO Policy
  • Resident Turnover Course

01:00

01:00

01:00

Ready Set Go

Where's the easy button!

  • Knowledge base
  • Trinet
  • Hibob
  • SalesForce
  • CompanyInfo drive
  • Stonly
  • 360 Learning
Info is great but only if you can find it!

Welcome to the Knowledge Universe

Unleash the power of RemoteLock knowledge with a click of a button!

Log into Hibob and look for this icon

Hint* Look in the upper right-hand of your Home screen

Our goal: Knowledge