Experience
Hello! My name is
Roberto Carlos Araiza Peña
EPAM Systems
Systems engineer
2021 - 2022
IT Expert
2019 - 2021
ses-Imagotag
sR CUSTOMER SUPPORT
Personal details
About me
sr Deskside analyst
2017 - 2019
HCL technologies
I have an extended 20+ years career in IT as a support technician for Windows OS, Windows Server, Mac OS, Linux RedHat, Networking, Subnet, Routing, SQL Server, No SQL, XML, JSON, Git, GitHub, Remedy, Service Now, Jira, Zendesk, ITIL V3, Jenkins, Slack, VMWARE, AWS Developer for C#, Epicor, .Net, Python
19/01/1983
(+52) 56 2760 7073
epicor software
Developer
2015 - 2017
ing.robertoaraiza@gmail.com
Monte Alban 217, Colonia Narvarte Poniente, Delegacion Benito Juarez, CDMX, 03020
frelance developer
freelance developer
2022 - 2023
Other data
Academic training
Tools
- Driving license // Own car.
- Immediately available
- Available for relocation.
- Fast learner
- Object-oriented programming
AWS
Universidad Tecmilenio
Bachelor of Computer administration
c# / .NET
Epicor Development
Universidad Valle continental
Bachelor of Technology
Linux Redhat
Windows Server
Additional preparation
Languages
SPANISH
Native Language
C# development
Udemy certified
english
C2 proficient level
Certified diploma
SQL Server
December 10, 2017 – May 05, 2019Internal support for SC Johnson Corporate, also handling remote support for LATAM stores.Service Now, Active Directory managing for Permission granting to network drives, Symantec BackupExec.Responsible for equipment recycling, maintenance and assistance with projectors, video equipment and audio for meetings.
September 13, 2021 – November 2022Agile methodology workload using SCRUM rulesJIRA ticket managementXML coding with XSLT for modifying Word DocumentsAWS environment knowledgeGIT repository administrationSQL Server Database administration
September 2015 - November 2017 Backup administration using CrashPlan in Linux Redhat and Windows Server, backing up specific folders requested by customer, and backing up their SQL databases. C#, Epicor and .Net scripting for developing automated tasks and REST APIs
December 2023 - Current C#, Epicor and .Net scripting for developing automated tasks and REST APIs Java Development for UX
October 8, 2019 – May 2021Remote desktop support for customer in the U.S.Zendesk, Store instance administration using Python.Java editing for scenarios administered in their stores, for specific functions to display images/prices/etc.Contacting U.S customers and daily meetings with team through Microsoft Teams.
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Robert Araiza
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Transcript
Experience
Hello! My name is
Roberto Carlos Araiza Peña
EPAM Systems
Systems engineer
2021 - 2022
IT Expert
2019 - 2021
ses-Imagotag
sR CUSTOMER SUPPORT
Personal details
About me
sr Deskside analyst
2017 - 2019
HCL technologies
I have an extended 20+ years career in IT as a support technician for Windows OS, Windows Server, Mac OS, Linux RedHat, Networking, Subnet, Routing, SQL Server, No SQL, XML, JSON, Git, GitHub, Remedy, Service Now, Jira, Zendesk, ITIL V3, Jenkins, Slack, VMWARE, AWS Developer for C#, Epicor, .Net, Python
19/01/1983
(+52) 56 2760 7073
epicor software
Developer
2015 - 2017
ing.robertoaraiza@gmail.com
Monte Alban 217, Colonia Narvarte Poniente, Delegacion Benito Juarez, CDMX, 03020
frelance developer
freelance developer
2022 - 2023
Other data
Academic training
Tools
AWS
Universidad Tecmilenio
Bachelor of Computer administration
c# / .NET
Epicor Development
Universidad Valle continental
Bachelor of Technology
Linux Redhat
Windows Server
Additional preparation
Languages
SPANISH
Native Language
C# development
Udemy certified
english
C2 proficient level
Certified diploma
SQL Server
December 10, 2017 – May 05, 2019Internal support for SC Johnson Corporate, also handling remote support for LATAM stores.Service Now, Active Directory managing for Permission granting to network drives, Symantec BackupExec.Responsible for equipment recycling, maintenance and assistance with projectors, video equipment and audio for meetings.
September 13, 2021 – November 2022Agile methodology workload using SCRUM rulesJIRA ticket managementXML coding with XSLT for modifying Word DocumentsAWS environment knowledgeGIT repository administrationSQL Server Database administration
September 2015 - November 2017 Backup administration using CrashPlan in Linux Redhat and Windows Server, backing up specific folders requested by customer, and backing up their SQL databases. C#, Epicor and .Net scripting for developing automated tasks and REST APIs
December 2023 - Current C#, Epicor and .Net scripting for developing automated tasks and REST APIs Java Development for UX
October 8, 2019 – May 2021Remote desktop support for customer in the U.S.Zendesk, Store instance administration using Python.Java editing for scenarios administered in their stores, for specific functions to display images/prices/etc.Contacting U.S customers and daily meetings with team through Microsoft Teams.