Tech report

TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT

TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT

TART

LECTURERS: NGUYEN HUU QUY

GROUP 12

GROUP 12

1. Nguyễn Ánh Tuyền 20DH171205
2. Nguyễn Phúc An 20DH170416
3. Lê Thị Quỳnh Mai 19DH170496
4. Đỗ Thị Ngọc Trâm 19DH170202
5. Trần Võ Thuý Duy 20DH170941
6. Nguyễn Việt Trùng Dương 20DH171258
7. Mao Nguyễn Quang Ngọc 20DH170151

1. Definition of technology in supply chain

2. Technology in supply chain

INDEX

3. SWOT

4.Target customers of technology in supply chain

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1. Definition of technology in supply chain

What is supply chain technology? It can be defined as the digital equipment that supports the organisation and efficiency of the supply chain. By harnessing the power of supply chain technology, links within the supply chain can gather huge amounts of data and use it to make improvements to their operations, implement new processes, improve their efficiency, or plan for the future.

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Role of technology in the hospitality industry

Role of technology in the hospitality industry

Customer relationship management (CRM) systems

Property management systems (PMS)

Online booking and reservations

Mobile technology

Marketing and advertising:

Point of sale (POS) systems

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1. Definition of technology in supply chain

1. Definition of technology in supply chain

As mentioned above, there are vast quantities of supply chain technology, and naturally each of them has its own advantages towards everything from manufacturing operations to product delivery . With that in mind, here is a more holistic overview of the benefits that supply chain technology can bring when working together in the supply chain network.

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START

2. Technology in supply chain

2. Technology in supply chain

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2.1 AI

2.1 AI

Artificial Intelligence (AI) is rapidly transforming the hospitality industry, and its impact on hotels is far-reaching AI has the potential to improve efficiency,increase revenue, and enhance guest experiences.

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2.1.1 ROBOT

2..11 ROBOT

From chatbots to robot assistants, the use of robots in the hospitality industry has become more widespread in recent times. The first time robots were used in hotel service was in 2015, in Henn-na hotel, Nagasaki, Japan. Since then, different players in the hospitality industry have adopted the use of these machines to varying degrees.

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2.1.1 ROBOT

Hilton Worldwide Robot Connie as a receptionist

Robots deliver food and towels at FlyZoo Hotel

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VIRTUAL REALITY

VR is a simulation experience that helps users feel the most realistic way about products and services. Desktop-based virtual reality displays a 3D virtual world on a regular desktop screen without the use of any dedicated location tracking devices. In the hospitality industry, virtual reality is often applied on the hotel's website to help customers have a realistic view of the services there.

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2.1.2 CHATBOX

2.1.2 CHATBOX

People love absolute control and flexibility and feel attracted to securing their comfort level at hotel premises. As a part of special privileges, a good number of hotels treat customers with smart controls as they arrive. A dedicated mobile app empowers customers’ stay, giving them the luxury to unlock their room, adjust room temperature, and operate curtains, order drinks and many other things using their smart mobile phone.

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2.1.2 CHATBOX

What's Chatbox?

A chatbot is essentially the next generation of this instant messaging technology that we use every day. Run using artificial intelligence, a chatbot is basically a computer answering your guests, instead of a person.

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2.1.2 CHATBOX

Benefit of Chatbox: Speed up the process

That will help independent hotels to build accurate guest profiling so that they can provide personalized offers to their guests. Guests can opt-in to be notified from chatbots about the places to visit, the rates of the hotel’s cars, etc. The ease of booking and proactive concierge services Hoteliers will be able to obtain customer reviews post-stay via a chatbot. This is much less invasive compared to traditional email marketing, which is often ignored

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2.1.3 Analysis

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2.1.3 Analysis

2.1.3 Analysis

• Predict trends in the media
• Forecasting room prices and room budgets helps hotels make appropriate estimates and plans to maximize revenue and optimize profits.
• Analyze customer data during their stay to improve their experience during future stays.

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2.2. Sensors and Telematics

2.2. Sensors and Telematics

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2.2. Sensors and Telematics

For customers: Enhancing guest comfort and personalization to streamlining energy management and ensuring safety. Furthermore, they contribute to enhancing guest safety through applications like intrusion detection, fire monitoring, and emergency response systems.

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For customers:

For customers:

• Personalized Comfort
• Streamlined Check-In and Check-Out
• Enhanced Safety and Security
• Efficient Service Delivery
• Data-Driven Personalization

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For supplier:

For supplier:

These intelligent devices are designed to capture and analyze data, providing valuable Facilitate efficient resource management by monitoring energy usage, detecting anomalies, and enabling proactive maintenance. Improved sustainability

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For supplier:

For supplier:

• Develop pricing strategy
• Build a communication strategy
• Ensure parts operate properly, develop maintenance plans, and estimate solutions in bad situations
• The consistent collection of data allows businesses to track trends, challenges, and opportunities. They are then able to identify patterns and make proactive improvements.
• Better asset management

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2.1.3 Blockchain

2.1.3 Blockchainz

What is Blockchain? Blockchain for hotels is a way of decentralizing your customer database and moving information in a secure way.

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2.1.3 Blockchain

2.1.3 Blockchainz

So what are the benefits of blockchain technology for the hospitality industry?

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2.1.3 Blockchain

2.1.3 Blockchainz

Check in

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2.1.3 Blockchain

2.1.3 Blockchainz

All the documents can be recorded on the blockchain and when a person checks in at the hotel, the verification can be done using biometrics either by face scanning or by thumbprint to ensure that he is the same person for which booking has been done

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Wink Hotel Saigon Center

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Booking room

The hoteliers can distribute their inventory directly to customers without any intermediaries fees and the seller of tours or travels can access their inventory on an exclusive platform without any markup fees.

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Booking room

Example : At TTC Hotel, customers often book rooms on the hotel's website to get good prices on promotional occasions instead of booking through agents.

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Supply chain management

Hotels can create secure and transparent supply chain management systems and track their inventory until its arrival.

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Some Hotel Management Software

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3. SWOT

3. SWOT

- Efficiency: Technology streamlines operations, reduces manual errors, and improves overall supply chain efficiency.- Visibility: Real-time data and tracking enhance visibility, enabling better decision making and inventory management.- Automating repetitive tasks like order processing and inventory tracking saves time and reduces labor costs. - Data analytics: Advanced analytics provide insights to optimize routes, forecast demand, and improve inventory management.

3. SWOT

Weaknesses:- Cost: Implementing and maintaining technology can be expensive, especially for smaller businesses. - Dependence on technology can lead to vulnerabilities in the event of system or network security failures. - About skills: The workforce may require training to effectively use and manage technology in the supply chain. - Data Security: Protecting sensitive supply chain data from criticism and cyberattacks is a constant concern.

3. SWOT

- Strongly developing commercial activities in Vietnam, along with the prospect of foreign direct investment in general, as well as large investments by multinational companies such as Samsung, Intel..., will create motivation for The logistics industry develops further.- The Government's orientation on improving areas including infrastructure development and restructuring the air transport market

3. SWOT

- Weak transportation infrastructure- There is a huge gap between demand and investment capital for transportation today. - Institutions and policies for the logistics industry are not clear, inconsistent, and have not created conditions to support the development of the young logistics industry

4. Target customers for supply chain technology

4. Target customers for supply chain technology

Target customers for supply chain technology may include:

• Supply chain managers: Technology helps them streamline operations, optimize routes and reduce costs.

• Manufacturers: They use technology to manage inventory, production schedules, and forecast demand.

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Target customers for supply chain technology may include:

• Retailers: Technology enhances inventory management, demand forecasting and order processing.
• E-commerce companies: They rely on technology for online sales, order fulfillment and last-mile delivery.

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Target customers for supply chain technology may include:

• Consumers: Technology provides visibility into the supply chain, enabling package tracking and delivery notifications.
• Suppliers: Technology helps them collaborate, share data and integrate with the supply chain.
• Service providers: Such as software vendors and consultants, who provide technology solutions to improve supply chain efficiency

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