Europcar Dashboards_2023

get to know... sSc evolution

With 8 years, Europcar Mobility Group Shared Services Center has achieved an important level of maturity. It is now a reliable running platform, and a strong enabler for back office digital transformation

Customer Satisfaction

Who we serve in EMG organization...

What we do...

76%

64%

78%

• Corporate countries (HD, FR, SP, IT, PT, BE, LX, UK, GE) + Franchisees
• Ubeeqo scope

• Reporting
• RPA

• Finance
• Data Management

2019

2020

2021

2014

Shared Services Center creation in Lisbon

2015-2019

Stabilisation phase

2020 - 2021

Call of duty In depth transformation REBOOT

2022

New transformational vision

2023 ->

Extention to GBS Digital platform

SSC MOVING TO THE NEXT LEVEL !

get to know... sSc End-to-End Process

DATA

Data Management

Rental Billing

Post Rental Billing

44 FTE

22 FTE

27 FTE

Credit Management

4 FTE

BILLING

Cash Application

Collections

76 FTE

Credit Card

13 FTE

CASH IN

13 FTE

Treasury

Accounts Payables

7 FTE

25 FTE

Fleet Accounting

17 FTE

CASH OUT

REPORTING

GeneralAccounting

33 FTE

Intercompany

13 FTE

get to know... sSc Organizational Chart

SSC Director, Head of Finance Transformation

Elisabeth Drouffe

Support functions

Operations Alicante

Operations Lisboa

Transformation & Continuous Improvement

Finance Transformation Director

Finance & Treasury

Fleet accounting

Data Management

Laura Varona

Franck De Géa

Susana Castro

Frederic Chateau

HR Management

Accounts Payables

Maria José Alves

Billing & Credit Mgt

Sandra Pinto

Paulo Cordeiro

Sónia Cuco

Controlling

Collections

Treasury & Cash App

Sina Vogler

António Leal

General accounting

Sónia Monteiro

geT TO KNOW US

Perspectives

Current stakes

Transformation journey

• Expand usage of RPA
• Extend to Sales Administration
• Extend to other countries

• Increasing demand from countries (rates management)
• Succession planning

• RPA
• Sales Force link Sales to DM
• Automation of Big Volume Data

Data Management

Lead: Susana Castro

Accuracy Rate Achivement

KPIs

Rate Files Loading/ Year

99,92%

SLA On Time Achievement

98,05%

817000

Who are we...

• 42 FTEs (May 22)
• 3Y seniority (average)

Team Organisation

2014

Creation only GB

What we do...

• Create customer / pricing / stations
• Related data
• For GWY and Sigger

Data Management Manager

2019

Full Capacity: 44 HDCT

Susana Castro

Corporate Team

LeisureTeam

2020

Reboot Internal Transformation

Rui Gonçalves (Lead)

Ricardo Antunes (Lead)

Who we serve in EMG organization...

Purple Transition

2021

Support Team

Driver & CardsCountry & Station

• 6 Corporate Countries
• Sigger for Purple Portugal
• 115 Franchisees

Jorge Carvalho (Coordinator)

Marcel Auclair (Lead)

2022

New B2B RPA Expansion

geT TO KNOW US

Perspectives

Current stakes

Transformation journey

• Expand backline usage
• Extend to new corporate countries

• Business Partner concept
• GA re-organisation (from country driven to process driven
• Succession & Back-up plan

• Process driven organisation
• SAP implementation
• Continuing the standardisation on common processes

General Accounting

Reporting Entities

Closing Tasks

Bank Reconciliations

KPIs

Lead: Sónia Monteiro

31

1650

134

Who are we...

• 33 FTEs (March 22)
• 5Y seniority (average)

Team Organisation

Creation only PT

2014

What we do...

• Month End Closing
• Fixed Asset & Inventory Activities
• Bank Accounting
• Financial Analysis
• Reporting

General Accounting Manager

Full capacity: 45 HDCT

2019

Business Partners

Process Leads

Reboot Internal Transformation

2020

Accountants Country Specialists

BAARFA Team

Department Reorganisation

2021

Who we serve in EMG organization...

CLOFI Team

• Corporate countries HD, FR, SP, IT, PT, BE, LX, UK, GE
• Ubeeqo scope

SAP Project

2022

AURA Team

geT TO KNOW US

Perspectives

Current stakes

Transformation journey

• Clearing House planning & creation
• Extend to other countries

• Continuous improvement on processes
• Back-up & succession planning
• Processes driven organisation

• SAP project
• Purple project
• CB4F

Intercompany

Lead: Sónia Monteiro

Franchisees & GSA connections

KPIs

Amount collected

184

Transmittals processed

8000

9,6 M

Who are we...

• 13 FTEs (March 22)
• 5Y seniority (average)

Team Organisation

Creation only PT

2014

What we do...

• Manage the accounting transaction between corporate countries and the rest of the world (Corporate & Franchisees)

Intercompany Lead

Full capacity: 21 HDCT

2019

International Coverage Team

Intercompany Team

Reboot Internal Transformation

2020

Billing Team

Leisure Sales Team

Who we serve in EMG organization...

Purple Transition

2021

• Serving Corporate countries BE, PT, IT, DE, FR, UK and SPGSA's business and Alliance
• Sigger for Purple Portugal

SAP Project

2022

geT TO KNOW US

Transformation journey

• Purple
• SAP
• Qliksense
• SynDecision platform
• CRPM / Cr risk reports
• RPA

Current stakes

• Human resources: skilled, experienced, dedicated, and `happy´ FTEs are being enticed to move
• Succession planning

Perspectives

• Fully digital - RPA assisted processes
• Bill: diagnostic concept approach based on Experience + Talent + `Respectful irreverence´
• CM: Investment in cr risk management

geT TO KNOW US

Rental Admin

Paulo Cordeiro

Rental Administration

Lead: Paulo Cordeiro

Cr notes processed

Fines processed in SLA

Cr answers <48h

KPIs

Who are we...

99-100%

100%

96%

• 53 FTEs (March 22)
• 4,5Y seniority (average)

Team Organisation

What we do...

2017

RB+PRB+CS+CM (84 FTEs)

• Rental Billing: Bespoke B2B billing
• Post Rental Billing: Fines/Tolls etc.
• Credit Mgt: B2B cr assessment & CR risk monitoring on 5 scopes

Rental Administration Manager

2019

CS outsourced (73 FTEs)

Paulo Cordeiro

Rental Billing Team

Post Rental Billing Team

2020

Reboot Internal Transformation

Sónia Oliveira (Lead)

Tiago Amaral (Lead)

Who we serve in EMG organization...

Purple Transition Continuous RAD reorg

2021

• Corporate countries
• Sigger for Purple Portugal
• Franchisees
• ECI (HQ) specific support

Credit MGTTeam

2022

SAP, Purple, Cr risk Mgt, RPA enhancement

Current stakes

Transformation journey

Perspectives

geT TO KNOW US

• New Collection Core Model through side trade
• Credit collection efficiency with strong local sales team's support
• Succession planning and attrition mitigation

• Reboot II completion
• Sidetrade implementation

• Focus on Service Delivery & Cash convertion
• Improve CS journey claim resolution
• Full scale migration of FR Collections scope

AR - Collections

B2B DSO/Ovd.%

50d - 36%

TATO DSO/Ovd.%

26d - 4%

B2C Col Rate%

59%

Avg Collection K

73.4 mK

Avg # B2B BA's

>26.000

Lead: Nuno Ferreira

KPIs

Who are we...

• 76 FTEs (March 22)
• 5Y seniority (average)

Initial activities migration phase As-IS. Segregation of Duties

Team Organisation

2014

What we do...

AR Manager

• Manage B2B, B2C & B2B2C Customer portfolios
• Collect Outstanding overdue Debt from Rental and Post Rental invoices, mitigating Bad Debt

Achieved large scale of activities with BE full scope, and moving half scale with FR, UK and DE.

Nuno Ferreira

2019

TATO/LEISURE LEAD

LEAD UK

Rui Caetano

Marco Pereira

BCP, BDP & Reboot I transformation programs

2020

LEAD ITALY

LEAD FR

Riccardo Segreto

Stephane Engels

Who we serve in EMG organization...

LEAD SPAIN

LEAD BE

Continuous Reboot I & II and Structure Flexdown consolidation

2021

Helena Algarvio

Silvia Pais

• Corporate countries DE, FR, PT, SP, UK, IT, BE/LUX
• ECI Leisure Sales (Brokers)

LEAD PORTUGAL

LEAD GERMANY

Sidetrade system implementation and Deployment of final Reboot II initiatives

2022

Henning Seidel

Armanda Bento

Current stakes

Transformation journey

Perspectives

geT TO KNOW US

• Blackline AR Cash functionalities (currently in Hyper Care)
• Overcome daily blocking points and secure risk mitigation
• Succession planning and attrition mitigation

• Reboot II completion
• AR Cash implementation

• Activity stabilization from a quantitative and qualitative Service delivery point of view from Blackline Go-Live D1

• Improve application efficiency & DSO decrease

Cash Application & Credit Cards

Lead:

Application Rate% 1 B/day

71%

KPIs

SNOW SLA Credit Card

4.3%

93%

Unapplied Cash vs Total Outstd.

Who are we...

• 26 FTEs (March 22)
• 4Y seniority (average)

Initial activities migration phase As-IS. Segregation of Duties

What we do...

2014

Team Organisation

• Apply Cash against open invoices from Wire, cash, checks and Card payments
• Receipts booking
• EoM AR reconciliation
• Charges and Refunds by Credit Cards
• Manage Banking disputes from Credit Card charges

Achieved full service scale with FR CC migration wave

2019

AR Manager

Nuno Ferreira

BCP, BDP & Reboot I transformation programs

Cash App Lead

Credit Cards Lead

2020

Tiago Oliveira

Carolina Inácio

Senior Specialist

Senior Specialist

Continuous Reboot I & II and Structure Flexdown consolidation

Alina Sonean

Tiago Pereira

2021

Who we serve in EMG organization...

Blackline AR Cash system implementationDeployment of final Reboot II initiatives

• Corporate countries DE, FR, PT, SP, UK, IT, BE/LUX

2022

Current stakes

Transformation journey

Perspectives

geT TO KNOW US

• Blackline AR Cash functionalities (currently in Hyper Care)
• Overcome daily blocking points and secure risk mitigation
• Succession planning and attrition mitigation

• Reboot II completion
• AR Cash implementation

• Activity stabilization from a quantitative and qualitative Service delivery point of view from Blackline Go-Live D1

• Improve application efficiency & DSO decrease

Cash Application & Credit Cards

Lead:

Application Rate% 1 B/day

71%

KPIs

SNOW SLA Credit Card

4.3%

93%

Unapplied Cash vs Total Outstd.

Who are we...

• 26 FTEs (March 22)
• 4Y seniority (average)

Initial activities migration phase As-IS. Segregation of Duties

What we do...

2014

Team Organisation

• Apply Cash against open invoices from Wire, cash, checks and Card payments
• Receipts booking
• EoM AR reconciliation
• Charges and Refunds by Credit Cards
• Manage Banking disputes from Credit Card charges

Achieved full service scale with FR CC migration wave

2019

AR Manager

Nuno Ferreira

BCP, BDP & Reboot I transformation programs

Cash App Lead

Credit Cards Lead

2020

Tiago Oliveira

Carolina Inácio

Senior Specialist

Senior Specialist

Continuous Reboot I & II and Structure Flexdown consolidation

Alina Sonean

Tiago Pereira

2021

Who we serve in EMG organization...

Blackline AR Cash system implementationDeployment of final Reboot II initiatives

• Corporate countries DE, FR, PT, SP, UK, IT, BE/LUX

2022

Current stakes

Transformation journey

Perspectives

geT TO KNOW US

• Blackline AR Cash functionalities (currently in Hyper Care)
• Overcome daily blocking points and secure risk mitigation
• Succession planning and attrition mitigation

• Reboot II completion
• AR Cash implementation

• Activity stabilization from a quantitative and qualitative Service delivery point of view from Blackline Go-Live D1

• Improve application efficiency & DSO decrease

Cash Application & Credit Cards

Lead:

Application Rate% 1 B/day

71%

KPIs

SNOW SLA Credit Card

4.3%

93%

Unapplied Cash vs Total Outstd.

Who are we...

• 26 FTEs (March 22)
• 4Y seniority (average)

Initial activities migration phase As-IS. Segregation of Duties

What we do...

2014

Team Organisation

• Apply Cash against open invoices from Wire, cash, checks and Card payments
• Receipts booking
• EoM AR reconciliation
• Charges and Refunds by Credit Cards
• Manage Banking disputes from Credit Card charges

Achieved full service scale with FR CC migration wave

2019

AR Manager

Nuno Ferreira

BCP, BDP & Reboot I transformation programs

Cash App Lead

Credit Cards Lead

2020

Tiago Oliveira

Carolina Inácio

Senior Specialist

Senior Specialist

Continuous Reboot I & II and Structure Flexdown consolidation

Alina Sonean

Tiago Pereira

2021

Who we serve in EMG organization...

Blackline AR Cash system implementationDeployment of final Reboot II initiatives

• Corporate countries DE, FR, PT, SP, UK, IT, BE/LUX

2022

geT TO KNOW US

Transformation journey

• RPA
• Safire (SAP)

Perspectives

Current stakes

• New Countries Tasks
• RPA Project
• Safire (SAP)

• Adaptation to new fleet demands
• Fleet Alternative Sourcing
• Fleet "cross borders" between EmobG countries

Fleet Accounting

Lead: Franck De Géa

KPIs

Re-marketing Sale invoices

BB Sale Invoices

1 D

5 D

1 D

Purchases Invoices

Who are we...

• 17 FTEs (March 22)
• 4Y seniority (average)

Team Organisation

2014

Fleet Accounting Creation

What we do...

• Manage Fleet Purchase & Sale invoices
• Manage Fleet Payable/Receivables
• Fleet GA : Closing, Reconciliations, AP

Harmonization & Automation project

Fleet Accounting Manager

2019

2020

Reboot Internal Transformation

Fleet GALead

Fleet Billing & CashLead

Who we serve in EMG organization...

Adaptation to New Demands

2021

• Countries Fleet Department
• Fleet Suppliers & Customers
• Countries & SSC GA Department
• Treasury SSC & EmobG

SafireRPA

2022

geT TO KNOW US

Perspectives

Current stakes

Transformation journey

• Extend to other countries
• Improvement of processes with SAP tool

• Alusta project for France (Live in April 22)
• Ataraxia for Germany

• Reboot project
• Alusta project
• SAP project

Accounts Payable

Invoices booked/ month

27 k

Lead: Sónia Cuco

Supliers created/ month

Payments batches/ month

KPIs

430

120

Who are we...

• 24 FTEs (March 22)
• 3,5 Y seniority (average)

Team Organisation

2014

Creation only for PT

What we do...

• Supplier creation
• Booking of invoices
• Contact with suppliers
• Payments and Reconciliations

2015

Full Capacity

Accounts Payable Manager

Sónia Cuco

2020

Reboot Internal Transformation

Payments and Reconciliations

AP Senior Clerk

Gisela Sampaio

Isabel Branco

Who we serve in EMG organization...

Alusta Project Design

2021

AP Portugal

• Corporate countries HD, FR, SP, IT, PT, BE, LX, UK, GE

2022

SAP Project Design

Adelaide Patrício

geT TO KNOW US

Perspectives

Current stakes

Transformation journey

• Kyriba (TMS) full Implementation
• Extend to other countries (Belgium and Netherlands)

• Maintain/ retain Talents
• Continuous improvement / add value proposition
• Succession planning

• Reboot
• Kyriba (TMS) Extension
• SAFIRE (SAP 4/HANA)

Treasury

Lead: António Leal

Number of Payments Performed

Execution Rate SSC "Delay Decision"

Who are we...

KPIs

3641

0.3%

26.8%

Automatic Payments

• 7 FTEs (March 22)
• 6 Y seniority (average)

What we do...

Team Organisation

2014

• Cash Management
• Cash Disbursements
• SARF
• Netting
• FX Currencies
• Factoring

SSC Creation

SSC Treasury Manager

SSC and Group Treasury Reorganization

2019

Team LeadRita Rocha

Factoring Specialist

2020

Reboot Internal Transformation

SP Clerk

PT & SSC & SP Clerk

Who we serve in EMG organization...

Kyriba Enhancement (Project)

2021

FRClerk

DEClerk

• All Corporate countries (UK only few activities)
• Holding Companies

2022

SAFIRE EMobG Portugal

IT & BE Clerk

geT TO KNOW US

Transformation journey

• Reboot
• Kyriba (TMS) Extension
• SAFIRE (SAP 4/HANA)

Perspectives

Current stakes

• SAP S4/HANA + Satellites (Portugal)
• RPA (automation) EMG Centre of Excellence department creation
• Netherlands Process Migration

• Finance Connect (Safire SAP S4/HANA + Satellites)
• Reboot Initiatives for 2022
• Purple Program support

Strategy & Performance

Lead:

# Number of Initiatives Identified

KPIs

45

81%

Success Implementation

Who are we...

• 11 FTEs (March 22)
• 4 Nationalities

What we do...

• Acting as Business Process Owners
• Harmonization and efficiency
• Digitization & automation
• countries activities migration mgt
• Project, Change & Knowledge Management
• Functional Systems Admin

Who we serve in EMG organization...

• Represented Countries in SSC
• ECI / Group