LBL Plan
Lindsay Coffman 11/6/2023
Business Problem
Use of Lippincott® Blended Learning
Advertised best practice: 1. Use LBL as repository for all clinical education lessons/lesson plans.
Advertised as a repository vs. highlighting the valuable content we have2. Assign review of slides and lecture notes (include relevant organizational information/documents) via e-learning prior to facilitator-led session.
PPT and GLN are not meant to be assigned for independent learning.3. Use facilitator-led session (F2F or virtual) to reinforce concepts and advance critical thinking through case study discussion/questions.
4. Evaluation of learning objectives met → assign test.
3 high-level learning objectives5. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable.
Cannot assign the LNC PCsUse of LBL when NO facilitator-led session is feasible:
1. Assign review of slides and lecture notes (include relevant organizational information/documents) via e-learning.
Independent learning components should include: ML, CS, ACI2. Evaluation of learning objectives met → assign test.
3. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable.
Proposed Best Use of LBL
Highlight what we have!
Proposed Best Use of LBL
Facilitator-led session (F2F or virtual)1. NPD professional gives presentation using the PPT Presentation
- GLN embedded in the Notes section for speaking guidance
- Ability to customize the presentation to meet the needs of the facility/unit
- Link to facility policies/protocols through TIHWDI buttons
- Ability to print and hand out the presentation
2. Complete the two Case Studies together
- To reinforce concepts and advance critical thinking through case study discussion/questions.
3. Assign the Test
- Evaluation of learning objectives met through completion of the Test
- Automatic evaluation of Checklist items met through completion of the Test
4. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable*Link to other LBL lessons
Proposed Best Use of LBL
Independent use of LBL (when NO facilitator-led session is feasible)1. Assign the Test as a pre-test
- Learner to test out of a lesson and prove mastery with a passing score of 80% or higher
2. Assign Microlearning
- Based on weak areas (would need a more comprehensive assessment tool like the KIT), assign all topics or pick and choose
3. Assign both Case Studies for independent completion 4. Re-assign the Test if didn't pass pre-test-Evaluation of learning objectives met through completion of the Test -Automatic evaluation of Checklist items met through completion of the Test5. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable.
What We’ve Done So Far
- Working lean
- Checklist to Test Alignment
- Test Question Enhancement
- 2 or more analysis+ level questions per test—enhanced 400+ questions
- Interactivity
- Added 2 clinical hyperlinks to all PPTs
What We’ve Done So Far
- Linking
- LNC Nursing Pocket Cards added to all 200+ lessons under Additional Clinical Information tab with other Lippincott links
- Nurse Residency Program
- Interactivity
- Added clinical hyperlinks and images to all Case Studies—434 case studies
What We’ve Done So Far
- Pulling out and adding primary references to replace LP sources
- Striving to close gaps in topics and specialties
- Oncology program created 2023
- Ongoing
During customer interviews 2 years ago we found that customers were not using the GLN
“Ideal learning content and videos are less than 4 minutes” Altru
"Experienced and tenured nurses don’t have time to sit down for hours on end" Altru
“Interactive is key to learning (read, see, hear, discuss, do) and short focused bits is critical for retention”
Altru
Customer Problems
"Using lengthy PowerPoints for training is an outdated mindset" Altru
"Video and virtual reality is the future of learning" Altru
"Does not align with current adult learning principles nor the new nurses & millennials learning types" Altru
"New nurses of this generation are raised on YouTube and TickTock videos – not sit down for an hour to learn something" Altru
"Believes they will use the Blended Learning product the least because they don’t do a lot
of ‘course teaching’" Mary Lanning 2022
"Aside from Blended Learning, which I feel like could be a little bit more developed" UCHealth
"The customer is looking for more robust content
for practicing clinicians and the current content “feels like it's pretty introductory.” UCHealth
"Educators don’t use it
because they need to
create so much content
to address the needs of
more experienced
clinicians" UCHealth
Win/Loss
“I liked the idea behind it. But honestly, the few times that I did get in to try to find some content to
use in our professional development, I wasn't really able to ever find anything for the particular
lessons or topics that I was looking for that was of value to me. So we never really took advantage of
the program, and that's why we got rid of it.” Meritus 2022
"The Blended Learning
product and the learning management system (LMS) were both rated only a 3.5 for reasons related to
sign-on, continuing education (CE) credit access and difficulties with making assignments."
"The customer is not familiar with the checklists in Blended Learning. Consider ways to introduce the
benefits of this feature to increase utilization." UCHEalth
Proposed solution to many pain points?
Topics separated out into a few minutes of digestible content
Working on sample now using Genially
Microlearning
- Adds NEW features:
- Short animations and videos
- Gamification via questions/KCs
- Audio
- Clinical hyperlinks
- Meaningful images
- Link to LNC Clinical Summary Guidelines
- Scenarios
Proposal: replace the GLN or Overview section with Microlearning
Genially
- What is Genially?
- Platform used to create interactive animated content
- Don't need a presenter (it's interactive)!
- Used in academia and more
- Pros
- Free/low cost
- Premium (Plan Genius) is $149 a year
- Embed videos and animation
- Other interactive elements like linking, etc.
- Create interactive quizzes (gamification)
- Professional looking and used by educators
- Universal branding guidelines
- Unlimited creations
- Fairly quick and intuitive to use
- Changes can be applied to all slides
- Superscript function
- Easy to add audio to pages
- Provides user data and statistics
- Can be downloaded in formats that our current platform supports
- Cons
- There is a low cost associated to keep presentations private and download them. In addition, to unlocking other nice features
- Animation files need to be uploaded via Google Drive (images can be copied and pasted)
- No built-in AI text to voice generator
Customer Problem #2
GLN and PPT Presentation don't sync (separate locations)
Clinical: Copy and paste GLN into notes section
Solution
Low cost
A lot of text can make it difficult to read
- The only downloadable component is the PPT
- Customers are downloading, customizing, and uploading the PPTs and missing out on content updates (biggest cost for LBL)
- Using old content is a safety concern
Customer Problem #3
Solution
"Our staff then have to remember what their login information is,
really just a password, to get into blended learning and then the others are stored in our LMS. And so I think
that makes it a little bit clunky.” UCHealth
- With the Overview not being assignable or downloadable
- Are customers using this?
- Propose we delete it since the content is duplicate and in the PPT
More Ideas to Improve LBL
1. Customizable assignments
- Able to build a lesson to meet each individual learner’s needs
- Able to assign all components, not only the Test and Checklist (Admin section)
- What are the current assignable lesson components?
- Ideal example: NPD specialist can assign the Test (pre- or post-), Microlearning, Case Studies, and Additional Clinical Links
- Individual learner does not need to be assigned the PPT Presentation or Checklist
More Ideas to Improve LBL
2. Investigating offering continuing professional development credit for non-customizable lessons
- Examples:
- Core Measures and Other Quality Reporting Programs
- Home Health Care: OASIS
- Sentinel Events
- Quality Improvement
- Hospital National Patient Safety Goals
- Health Insurance Portability and Accountability Act
- Safe Medication Administration
- Evidence-Based Practice
More Ideas to Improve LBL
3. Interactive Checklist
- We improved all Checklists to align with each test question for an automatic checklist, but I would like to see it be more visually appealing and intuitive
- For example, when the learner gets the test questions correct-- a checkmark appears in the box next to the Checklist point
- When they get a question wrong-- the box remains blank, and the educator can see the learner needs improvement in that area
- Link to areas of improvement to assign (dream)
More Ideas to Improve LBL
4. Ability to link within LBL
- Link to other components within a lesson
- Link to relatable LBL lessons
- Example: Medical-Surgical: Care of the Patient with Respiratory Disorders can link to Respiratory Care lesson in the Additional Clinical Information (we mention in the Description already)
5. Label the Case Studies on the platform for easy identification
Knowledge Inventory Tool (KIT) is available as an assessment tool. The KIT identifies knowledge gaps through a multiple-choice exam, then suggests relevant lessons from the course to fill those gaps (ENA 2.0)
Mobile-friendly design
Earn continuing education credit (Mosby's MS & ECCO)
What do competitors have that we don't?
Collaboration with leading nursing associations (ELSV)
Role play scenarios (Mosby's MS)
Add vignette scenarios to Microlearning
Need to Know
- Are customers using the GLN or Overview components?
- Replace with ML or remove
- This is how we do it statements in the PPTs
- Do customers like or use these?
- Do they know that they can link to their facility policies?
Priority Action Items
Feedback about content being too basic. Do we need to sprinkle in advanced content or consider changing the audience?
Microlearning (new animation, audio, gamification, more interactivity, vignette scenarios, updated look)
Link to related LBL lessons in Additional Clinical Information tab
GLN + PPT sync
Clinical
Offer CE for non-customizable lessons
Priority Action Items
Ensure customers are using the most current lessons at all times
Customizable assignments ability
Platform
Ability to link within our own product
Label CSs on platform
Priority Action Items
Re-educate sales team on audience and best use
Educate customers how to use the Checklists and the enhancements we just made to them (test to checklist alignment)
MArketing/Sales
Questions?
Research shows that active learning strategies can increase retention of information and satisfaction with the learning experience and strengthen learner engagement.
- A case study is a detailed examination of a real-life situation that involves dialogue and creates identification or empathy with the main characters. It is usually more complex than a scenario and often involves comparing the students’ solutions to what was done in the actual case.
- A role play is a teaching technique where students assume a character or role and “act out” what that character would do in a given scenario 2. It is different from case studies in that learning takes place largely through discussion and analysis.
- A scenario is a simplified, well-structured problem or situation that is most appropriate for beginners 1. It can be high or low fidelity, which has to do with how much it is like its corresponding real-world situation.
Did you know?
We retain 42% more information when the content has movement. It may be the most effective resource for capturing your audience’s attention.
LBL Plan
Lindsay Coffman
Created on October 24, 2023
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Transcript
LBL Plan
Lindsay Coffman 11/6/2023
Business Problem
Use of Lippincott® Blended Learning
Advertised best practice: 1. Use LBL as repository for all clinical education lessons/lesson plans. Advertised as a repository vs. highlighting the valuable content we have2. Assign review of slides and lecture notes (include relevant organizational information/documents) via e-learning prior to facilitator-led session. PPT and GLN are not meant to be assigned for independent learning.3. Use facilitator-led session (F2F or virtual) to reinforce concepts and advance critical thinking through case study discussion/questions. 4. Evaluation of learning objectives met → assign test. 3 high-level learning objectives5. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable. Cannot assign the LNC PCsUse of LBL when NO facilitator-led session is feasible: 1. Assign review of slides and lecture notes (include relevant organizational information/documents) via e-learning. Independent learning components should include: ML, CS, ACI2. Evaluation of learning objectives met → assign test. 3. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable.
Proposed Best Use of LBL
Highlight what we have!
Proposed Best Use of LBL
Facilitator-led session (F2F or virtual)1. NPD professional gives presentation using the PPT Presentation
- Ability to print and hand out the presentation
2. Complete the two Case Studies together- To reinforce concepts and advance critical thinking through case study discussion/questions.
3. Assign the Test- Evaluation of learning objectives met through completion of the Test
- Automatic evaluation of Checklist items met through completion of the Test
4. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable*Link to other LBL lessonsProposed Best Use of LBL
Independent use of LBL (when NO facilitator-led session is feasible)1. Assign the Test as a pre-test
- Learner to test out of a lesson and prove mastery with a passing score of 80% or higher
2. Assign Microlearning- Based on weak areas (would need a more comprehensive assessment tool like the KIT), assign all topics or pick and choose
3. Assign both Case Studies for independent completion 4. Re-assign the Test if didn't pass pre-test-Evaluation of learning objectives met through completion of the Test -Automatic evaluation of Checklist items met through completion of the Test5. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable.What We’ve Done So Far
What We’ve Done So Far
What We’ve Done So Far
During customer interviews 2 years ago we found that customers were not using the GLN
“Ideal learning content and videos are less than 4 minutes” Altru
"Experienced and tenured nurses don’t have time to sit down for hours on end" Altru
“Interactive is key to learning (read, see, hear, discuss, do) and short focused bits is critical for retention” Altru
Customer Problems
"Using lengthy PowerPoints for training is an outdated mindset" Altru
"Video and virtual reality is the future of learning" Altru
"Does not align with current adult learning principles nor the new nurses & millennials learning types" Altru
"New nurses of this generation are raised on YouTube and TickTock videos – not sit down for an hour to learn something" Altru
"Believes they will use the Blended Learning product the least because they don’t do a lot of ‘course teaching’" Mary Lanning 2022
"Aside from Blended Learning, which I feel like could be a little bit more developed" UCHealth
"The customer is looking for more robust content for practicing clinicians and the current content “feels like it's pretty introductory.” UCHealth
"Educators don’t use it because they need to create so much content to address the needs of more experienced clinicians" UCHealth
Win/Loss
“I liked the idea behind it. But honestly, the few times that I did get in to try to find some content to use in our professional development, I wasn't really able to ever find anything for the particular lessons or topics that I was looking for that was of value to me. So we never really took advantage of the program, and that's why we got rid of it.” Meritus 2022
"The Blended Learning product and the learning management system (LMS) were both rated only a 3.5 for reasons related to sign-on, continuing education (CE) credit access and difficulties with making assignments."
"The customer is not familiar with the checklists in Blended Learning. Consider ways to introduce the benefits of this feature to increase utilization." UCHEalth
Proposed solution to many pain points?
Topics separated out into a few minutes of digestible content
Working on sample now using Genially
Microlearning
Proposal: replace the GLN or Overview section with Microlearning
Genially
Customer Problem #2
GLN and PPT Presentation don't sync (separate locations)
Clinical: Copy and paste GLN into notes section
Solution
Low cost
A lot of text can make it difficult to read
Customer Problem #3
Solution
"Our staff then have to remember what their login information is, really just a password, to get into blended learning and then the others are stored in our LMS. And so I think that makes it a little bit clunky.” UCHealth
More Ideas to Improve LBL
1. Customizable assignments
More Ideas to Improve LBL
2. Investigating offering continuing professional development credit for non-customizable lessons
More Ideas to Improve LBL
3. Interactive Checklist
More Ideas to Improve LBL
4. Ability to link within LBL
- Link to relatable LBL lessons
- Example: Medical-Surgical: Care of the Patient with Respiratory Disorders can link to Respiratory Care lesson in the Additional Clinical Information (we mention in the Description already)
5. Label the Case Studies on the platform for easy identificationKnowledge Inventory Tool (KIT) is available as an assessment tool. The KIT identifies knowledge gaps through a multiple-choice exam, then suggests relevant lessons from the course to fill those gaps (ENA 2.0)
Mobile-friendly design
Earn continuing education credit (Mosby's MS & ECCO)
What do competitors have that we don't?
Collaboration with leading nursing associations (ELSV)
Role play scenarios (Mosby's MS)
Add vignette scenarios to Microlearning
Need to Know
Priority Action Items
Feedback about content being too basic. Do we need to sprinkle in advanced content or consider changing the audience?
Microlearning (new animation, audio, gamification, more interactivity, vignette scenarios, updated look)
Link to related LBL lessons in Additional Clinical Information tab
GLN + PPT sync
Clinical
Offer CE for non-customizable lessons
Priority Action Items
Ensure customers are using the most current lessons at all times
Customizable assignments ability
Platform
Ability to link within our own product
Label CSs on platform
Priority Action Items
Re-educate sales team on audience and best use
Educate customers how to use the Checklists and the enhancements we just made to them (test to checklist alignment)
MArketing/Sales
Questions?
Research shows that active learning strategies can increase retention of information and satisfaction with the learning experience and strengthen learner engagement.
Did you know? We retain 42% more information when the content has movement. It may be the most effective resource for capturing your audience’s attention.