BE CLASS #6 PHONECALL

Class # 6

Hello

skills: phonecall

Start

Vocabulary

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Call on Hold Country Code Dial a Number Hang Up Hold The Line Landline Phone Look Up a Number Mobile Phone Operator Take a Message Voice mail

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CONTENT

1. Answering the phone​
2. Introducing yourself​
3. Asking for someone​
4. Putting someone on hold​
5. Taking a message

How to answer the phone?

It's important to be polite, professional, and clear.

"Hello, this is [your name]."​ "Good morning/afternoon/evening, ​ "Thank you for calling [your company], How may I assist you?"​ "You have reached [your name/your company], how may I help you?"​ "Hi, this is [your name]."​ "Greetings, you have reached [your name/your company], how can I help you today?"​

How to introduce yourself?

It's important to be polite, professional, and clear.

Identify yourself by stating your name and your position or company name, such as "This is [your name] from [company name]" or "My name is [your name], how may I assist you?".​ Example: “Hi, it’s Neil Jenkins from ABC Travels”​ Hello. This is Laure. I am calling about… (your advertisement, information about your services, to make a reservation, etc.)

How to ask for someone?

It's important to be polite, professional, and clear.

Is _____________ available? (Example: Is Ms. Rogers available?)​ May I speak to ________________? (Example: May I speak to the doctor?)​ I’d like to talk with _____________. (Example: I’d like to talk with Mr. Adams.)

How to put someone on hold?

It's important to be polite, professional, and clear.

1. Ask the caller if you can put them on hold before doing so. For example, you can say, "May I please put you on hold for a moment?"​ 2. Wait for the caller to respond and confirm that they are okay with being put on hold.​ 3. Press the hold button on your phone or ask the caller to hold while you do so.​ 4. If possible, let the caller know how long they will be on hold. For example, you can say, "Please hold for a moment while I check on that for you. It should only take a minute or two."​

How to take a message?

It's important to be polite, professional, and clear.

1. Ask for the caller's name and contact information, such as their phone number and email address.​ 2. Ask for the name of the person they are trying to reach and the reason for their call.​ 3. Confirm the spelling of any names or technical terms.​ 4. If necessary, ask follow-up questions to get more details about the message.​ 5. Repeat the message back to the caller to confirm that you have all the correct information.​ 6. Let the caller know when they can expect a response or a call back.​ 7. Thank the caller for their message and for calling.​

For example:

Here's an example of how to take a message: ​ "Hello, this is [your name] from [company name]. ​ May I take a message? Sure. ​ Can I have your name and contact information, please? Thank you. ​ Who are you trying to reach and what is the nature of your call? ​ Okay, I have taken down your message. [Repeat the message back to the caller]. ​ Thank you for calling. [Confirm when the message will be addressed or when a call back will be made]. Thank you for calling."

Let’s see the video

Let’s see the video

ROLE PLAY

exit tickets

How did you feel in class?​ What did you like?​ What did you learn?

thanks

An electronic phone, normally portable, as opposed to a landing phone

to write down, to make note of or to pass on a message, a communication, a notice.

Find a phone number

Not to hang up the phone. To wait to be talked back to

A device in a voice messaging system for recording and storing vocal messages, either received or to be transmitted.

To press the digits on a telephone keypad to select a phone number

An agency that supplies mobile phone services to its customers. It provides the SIM card that enables the phone to be networked

A short sequence of digits at the beginning of a phone number, which are used to identify the country of the user

The old version of the phone that sticks to one place, usually in the household

If you wish to pause your conversation so that the caller cannot hear you, you can put the caller on hold

Ending a telephone call