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Resolutions Documentation - CX

GLT University

Created on October 18, 2023

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Transcript

Resolutions Documentation - CX

Service Action Model
Best Practices for Communication
Communication Guidebooks

Best practices for communicating effectively with customers who are going through a dispute process.

Guidebooks are the new templates. Personalized communication to the customer, keeping in mind what information should be included in the message.

Service protocols in Resolutions. How we should offer the service so that it is what customers expect.