Balance Forward

Bill Inquiry

Balance Forward

Balance forward

Typically balance forward can happen because of one of the following:

Customer did not pay their bill on time and the previous bill's balance forwarded to this bill

• Check for payments made after statement date.

A customer only pays a partial amount of their previous bill

• Check for payments made after statement date.

A customer was granted a credit on their account and they deducted it from the previous bill's current balance.

• Check for payments made after statement date.

Balance Forward

• In this example, the customer was given a $25.00 credit and paid $150.19 which is $25.00 less than the actual balance due. The new statement will reflect always reflect this as a Balance Forward.

Bill Example

As you can see there’s a Misc. Adjustment for the same amount of the balance forward. This will cause the balance forward to zero out. We need to add all the charges EXCEPT the Misc. Adjustment because it was canceled out with the balance forward. The Example to the right if you add all the charges (ignoring the Misc Adjustment) the total is $117.00

Script Ms. Moore, last month's bill was $175.19 and we gave you a credit of $25.00. You paid $150.19 which is $25.00 less than the actual bill and that is why you see a balance forward. As you can see on page 2 of your current statement, the credit appears as a miscellaneous adjustment and is actually subtracted from your current charges this month. Your actual current charges this month were $117 which matches your total due this month.

Thank you for Watching !