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BBWMN CF - Bringing it All Together - Review Game
Learning Tribes
Created on October 13, 2023
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Transcript
bringing it all together
Review Game
START
Question 1Select the arrow to hear the customer.
What’s the best resolution to resolve Diane’s concern?
ZCR
EGC
ACRE
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Question 2
Can you combine multiple resolution options together to ensure your customer's concern is fully resolved and they are totally satisfied?
Yes, up to $150 without approval
No, only one offer per transaction
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Question 3
What tool is used to process a ZCR?
Epiphany
Zendesk
Loyalty
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Question 4
Which shopkeeping role ensures that your customer’s experience is effortless?
Brand Builder
Interaction Manager
Experience Engineer
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Question 5
Which shopkeeping role fills your customer’s shopping bag and builds loyalty?
Brand Builder
Interaction Manager
Experience Engineer
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Time for a Bonus Question!
Which shopkeeping role creates a professional and personalized experience experience for each customer?
Brand Builder
Interaction Manager
Experience Engineer
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incorrect
try again
Y U FINISHED THE GAME!
RESTART