Want to create interactive content? It’s easy in Genially!
Case Workflow
Patricio Carrasco
Created on October 10, 2023
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
24 hours Contact Caregiver/ Contact Sponsor, Send FRP (strongly encourage sponsor to send documents in 24-48 hours)
24 hours Upload DRO documents, trigger reports and Legal Service Provider at intake to UC Portal
24 hours Intake Assessment
24 hours Send email to DHS Requesting missing DRO
Intake Staff
CM
CM/CSS
CSS
CASE WORKFLOW
Once ARI is received (We encourage Sponsor to send it within 24-48 hours)
24 hours Assign Case Manager on UC Portal
CM
CM
CM
CSS
CM
Once ARI is received : 24 hours to open sponsor tab on UC Portal
24 hours Send email to LSP MIRC requesting KYR/LS
5 day UC Assessment
5 day ISP- PSP
CSS
24 hours Approve call log in the Unit
Once ARI is received : 24 hours to run Public Record check-Sex offender check- 1 mile radious check
Note : moving forward the ISP should be completed every 30 days and a final ISP when minor is discharged , with USP on day 30 and after every 15 days.
CSS
CSS
CM
CM
CM
CSS
CM
Once ARI is received : 24 hours to conduct Portal name search and Portal address search and Address verifications on smarty, google maps, google earth
Weekly Reunification meetings with Minor
Weekly Portal Case Reviews on Mondays
Once ARI is received : 10 days to send LOPC
Weekly Staffing with Stakeholders and TAC team
Once ARI is received : 5 days to complete Sponsor Assessment
CM
Weekly Case Notes on Extended Reach
Case Reviews should be safed and created every 30 days
Within 24 hours upload Legal service provider at discharge to UC Portal
Community resources, Safety Plans
Minor has 72 hours to be reunified after approval
Release Request/Discharge Case Review
Discharge Notification email to DHS has to be sent within 24 hours after minor is released
Weekly Check EOIR case status, Minor's A number
30 day safety and wellbeing phone call
CM
PM
CM /CSS
CM
CM
CSS
CSS
CSS
Created by: Patricio C.
After 5 day UC Assessment, if there are SIRS, CLE HD that need to be submited to OTIP , it has to be completed in 24 hours
After 5 day UC Assessment, if there are SIRS, CLE HD, etc, those should be send to Q&A and completed in 24 hours
If there are Emergency SIRS those should be send to Q&A and completed in 4 hours
Once ARI is received 24 hours to schedule fingerprints
CM
CM/CLINICIAN/Q&A
CM/CLINICIAN/Q&A
CM/CLINICIAN/Q&A
After TVPRA Release Request is approved, send CA-N check forms for signatures to sponsor and hhm within 24 hours
CM/CSS
CM/CMS
CM
CM
Once CA-N check forms are received with signatures send Initiation email to PSC within 24 hours
If the case requires a video house tour, after completing it, noted in the CR and upload evidence to UC Portal within 24 hours
If Background checks have criminal Hits, notify FFS within 24 hours