Case Workflow
Patricio Carrasco
Created on October 10, 2023
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Transcript
CASE WORKFLOW
24 hours Contact Caregiver/ Contact Sponsor, Send FRP (strongly encourage sponsor to send documents in 24-48 hours)
24 hours Intake Assessment
CSS
24 hours Assign Case Manager on UC Portal
Once ARI is received (We encourage Sponsor to send it within 24-48 hours)
Weekly Reunification meetings with Minor
5 day UC Assessment
CM
Community resources, Safety Plans
24 hours Send email to DHS Requesting missing DRO
Intake Staff
24 hours Upload DRO documents, trigger reports and Legal Service Provider at intake to UC Portal
CM
CM/CSS
24 hours Approve call log in the Unit
CM
5 day ISP- PSP
Once ARI is received : 24 hours to run Public Record check-Sex offender check- 1 mile radious check
Once ARI is received : 24 hours to open sponsor tab on UC Portal
Once ARI is received : 5 days to complete Sponsor Assessment
Once ARI is received : 10 days to send LOPC
Once ARI is received : 24 hours to conduct Portal name search and Portal address search and Address verifications on smarty, google maps, google earth
Weekly Portal Case Reviews on Mondays
Weekly Staffing with Stakeholders and TAC team
Weekly Case Notes on Extended Reach
Weekly Check EOIR case status, Minor's A number
Note : moving forward the ISP should be completed every 30 days and a final ISP when minor is discharged , with USP on day 30 and after every 15 days.
Case Reviews should be safed and created every 30 days
Release Request/Discharge Case Review
Minor has 72 hours to be reunified after approval
Discharge Notification email to DHS has to be sent within 24 hours after minor is released
Within 24 hours upload Legal service provider at discharge to UC Portal
30 day safety and wellbeing phone call
CSS
CSS
CSS
CSS
CM
CSS
CM
CM
CM
CM
CM
CSS
CM
CM /CSS
CM
PM
CSS
CM
CSS
24 hours Send email to LSP MIRC requesting KYR/LS
CM
Created by: Patricio C.
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If Background checks have criminal Hits, notify FFS within 24 hours
CM
CM/CLINICIAN/Q&A
CM/CSS
CM
CM/CMS
If there are Emergency SIRS those should be send to Q&A and completed in 4 hours
Once ARI is received 24 hours to schedule fingerprints
After TVPRA Release Request is approved, send CA-N check forms for signatures to sponsor and hhm within 24 hours
After 5 day UC Assessment, if there are SIRS, CLE HD that need to be submited to OTIP , it has to be completed in 24 hours
After 5 day UC Assessment, if there are SIRS, CLE HD, etc, those should be send to Q&A and completed in 24 hours
Once CA-N check forms are received with signatures send Initiation email to PSC within 24 hours
If the case requires a video house tour, after completing it, noted in the CR and upload evidence to UC Portal within 24 hours
CM/CLINICIAN/Q&A
CM/CLINICIAN/Q&A
CM
DEPENDING ON THE CASE BUT SPECIALLY FOR TVPRA CASES, CAT 3, CAT 2B, OR WHEN REQUIRED. BESIDES COMPLETING ALL THE STEPS IN THE CASE WORKLFOW , YOU ALSO HAVE TO
Created by: Patricio C.
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