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SHIPMENT DELAY

Catalina

Created on October 7, 2023

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Transcript

SHIPMENT DELAY

VOCABULARY AND SPEAKING

Vocabulary

PART 1

Essential Words and Expressions for the Logistics Issue

SPEAKING DIALOGUE

Listen to a conversation

Sample dialogue

Practice

Colleague and logistics coordinator

Esto es un párrafo de texto listo para escribir un contenido genial

SHIPMENTS DELAYS AND LOGISTICS PROCESS

Main points

Action plan sample

Action plan

Self-assessment

Colleague: "Hi Norma, I noticed there's been a delay in one of our recent shipments. Can you provide me with some details about what's going on?" Logistics Coordinator: "Hello Catalina, yes, we've encountered a delay in the shipment from our supplier. It seems there was a customs clearance issue that held up the process. The estimated time of arrival (ETA) for the goods has been pushed back by a few days. I understand this may affect our inventory, and I wanted to keep you informed." Colleague: "Thank you for the update. Let's work together to find a solution to address this issue and expedite the delivery. Our customer expectations are high, and we need to ensure their satisfaction." Logistics Coordinator: "Absolutely. I'll prioritize resolving this matter and keeping the client informed about the delay and our plan to rectify it."

Listen to the conversation. Identify the problem. What information does Jeline ask the customer? Pay attention to the words.

Action plan

  • Create a checklist for addressing the shipment delay.
  • Prevent future issues.
  • This plan should include:
  • Steps
  • Responsibilities
  • Deadlines
  • Supply chain disruption
  • Customer expectations
  • Expedite the delivery
  • Address the issue
  • Find a solution
  • Communication breakdown
  • Keep the client informed
  • Prioritize customer satisfaction
  • Delay in shipment
  • Shipment tracking
  • Estimated time of arrival (ETA)
  • Inventory shortage
  • Transportation provider
  • Customs clearance
  • Freight forwarding

What were the main points of this topic?

What is important about the logistics process and the vocabulary shown?

Speaking exercise

1.

Issue: Delayed shipment

2.

Explain why the shipment is delayed to your colleague, answer her questions by using the vocabulary you previously learned.

3.

Describe to your colleague the issue, its causes and any potential solution or actions.

Action plan

Step 1: Immediate Assessment (Responsibility: Logistics Coordinator) Step 2: Communication with Supplier (Responsibility: Logistics Coordinator) Step 3: Inventory Management (Responsibility: Logistics Coordinator)