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eProgesa & eDRM
Matt Davies
Created on October 6, 2023
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eDRM
eProgesa
3. Collection profiles can be configured so each collection day can have different opening hours, number of beds etc. This allows for more efficient recruitment of donors, according to their preferences.
Recap - eDRM provides:
- Sophisticated donor search functionaility
- Advanced appointment system
- Easily configurable center Collection Profiles
- CRM functionaility allowing personalised interactions
- Donor communication preferences can be easily configured
- Creation and review of campaigns
4. Using caller ID technology, when a donor calls, their profile can be displayed automatically to the call centre operator. User scripts can be defined to help prompt the operator to ask the donor the correct questions.
5. Donor communication preferences can be easily configured.
6. Recruitment campaigns can be set up in eDRM and the success of the campaign reviewed.
2. A more advanced appointment system which allow for specific blood group breakdown for a date / collection site.
1. The ability to search for donors with many additional variables which enables more sophisticated recruiting campaigns.
What happens when we exchange data between eDRM and eProgesa?
eProgesa
eDRM
- Any change to the donor demographics made in eDRM, will automatically update the information in ePROGESA, and vice versa to ensure consistency of data.
- Any appointments or invitations to donate in eDRM, will update ePROGESA so the information is available when the donor attends to donate.
- Any planning information for a collection session made in eDRM, will update ePROGESA's planning information.