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Process Updates
Joshua Banayo
Created on October 5, 2023
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Transcript
Process
Updates
10/6/2023
Index
Issues/Topics
Process Updates
Tips & Advice
Q&A
Thank you page
Issues
All Updates will be implemented on 10/9/2023
Main Issue
Update in keyword for reputational threats
Significant Increase in refund requests
+ Info
Update in Klarna and Duplicate order Process
Cancellation/Modification for NON-EU customers process updates
Process Updates
These are the necessary adjustments our management decided to take in order to decrease refund requests.
Cancellation/ Modification for non-EU
Klarna Process Updates
Duplicate orders process
Reputational threats
+ Info
+ Info
+ Info
+ Info
Tips and Advice
#4
#1
Tailor fit your responses according to the sitation
Don't be afraid to educate customers about our company policies
#2
#5
Make sure to raise complex issues, threats, and techincal issues to supervisors
Exhaust all resources
#3
#6
Think of solutions not problems
Learn from your mistakes.
Q&A
Q & A