Lesson 1: Empathy Interviewing

Lesson 1

Empathy Interviewing

WELCOME!

Today we are going to learn about Empathy Interviews: -We will reflect and learn about the different levels of listening -We will talk about mindset shifts around why we conduct empathy interviews -We will learn more about the liberatory framework

Shilpa Nandwani (she/her), 4.0 Essentials + Tiny Alum!

Who is your biggest inspiration? Why?

post a pic, if you feel comfy!

discussionpost!

*please note: discussion posts are embedded within the LMS, so after you have reviewed the material in these slides, click the blue "Next Activity" button to advance to the next page and answer the discussion post on that page!

Lesson Outline

How-tos for Empathy Interviews

the WHY: EMPATHY INTERVIEWS

the interviewee experience

THE WHY: EMPATHY INTERVIEWS

"Empathy Interviews are brief conversations that connect us to the authentic experiences of children, families, communities and stakeholders related to equity and inequity. Although we want to hear about people’s experiences of inequity, their positive experiences are equally valuable as we consider what we want to foster and build." (national equity project)

Why empathy interviews?

our mindset

We believe empathy interviews are a value-add to our ideas, ventures, and journiess. We keep it human-centered, listen, stay curious, center the interviewee, trust the process, notice non-verbal cues, lean into silence, and are prepared and precise. We lean into the national equity project's process of liberatory design as we consider best practices for empathy interviews.

Liberatory Design emerged from the addition of two steps to the design thinking process: Notice and Reflect. These modes help us to pause and interrupt the dominant cultural habits that contribute to inequity. Notice and Reflect are at the heart of Liberatory Design and integral to every step within the process.

Why empathy interviews?

our approach

national equity project

REFLECT: Why do you want to conduct empathy interviews with the stakeholders in your community? What do you believe the impact would be on your venture?

Why empathy interviews?

your why

* you will have an opportunity to expand on this during your first coaching call!

Design opportunities to understand the experiences, emotions, and motivations of the person or community you are designing with. Empathize from a place of love, respect, and curiosity.

Notice & Reflect

The Interviewee experience

Empathy Requires One to: 1. Immerse 2.Observe 3. Engage Levels of Listening: Not Listening Listening to Speak Listening to Evaluate Listening to Empathize Listening as One

*Please note that the word "user" was part of the definition of Stanford d.School - we at 4.0 use community, NOT user.

valued.honored. heard.

How-tos for Empathy Interviews

pre EMPATHY interviews

STEP 1Who are you interviewing?

STEP 2Reach out + schedule your interviews!

STEP 3What are you going to ask?

Conducting empathy interviews

Tips, Tricks, + Best Practices

Listen + Dig Deeper!

Utilize Your Draft

pOst EMPATHY interviews

Review Notes + Identify Patterns

Make necessary adjustments to your venture

Do it all again with a new group of stakeholders

next steps

conduct 3 empathy interviews!

All 3 Empathy Interviews will need to be completed before coming to Camp on March 1st. You will also be discussing Empathy Interviews during your first Coaching Call, which will be scheduled within the window of Feb 7 - Feb 27.

congratulations!

you've finished this lesson!

EMPATHY INTERVIEW: TIPS N’ TRICKS 1. Record a voice memo of your interview! (after getting consent) 2. Prepare your questions & ask why, always! 3. Silence & Think-Time is GOLD! 4. Ask neutral, open-ended questions. 5. No assumptions! 6. Listen to empathize, not evaluate

This was completed during the Empathy Interview Session at Kick Off!

PART 1: Introduction <How do you want to introduce yourself, your intentions, and what the interviewee should expect?> Example : "Hi ____! Thank you so much for taking the time to speak with me today! I'm currently working on ______________________________.I want to be able to hear from multiple perspectives, including yours, on your experiences. Please take all the time you need to think about your answers and please ask any questions that may come up for you along the way!’ PART 2: Question Deep-Dive <Non-leading open-ended questions! Remind yourself to ask them why in order to gain better understanding.> PART 3: Wrap-Up <How do you want to close out? What are potential next steps? Express your gratitude for their time and insight!>