Conflict and Resolution In Group

Conflict and Resolution In Group

1. What modes of conflict resolution do you find yourself using to solve some problems that SSG104 group may face with ?

2. What did you do to prevent or reduce conflict in your group ?

index

Definition of conflict

Types of conflict

Problems may face with

Modes of resolving conflicts

Preventing and reducing conflict

definition of conflict

Conflict is defined as an expressed struggle between interdependent parties over goals which they perceive as incompatible or resources which they perceive to be insufficient.

• First, conflict must be expressed. • Second, conflict takes place between or among parties who are interdependent - that is, who need each other to accomplish something. • Finally, conflict involves clashes over what people want or over the means for them to achieve it.

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Five Types of COnflict

• Conflicts of substance
• Conflicts of value
• Conflicts of process
• Conflicts of misperceived differences

• Relationship conflicts

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Model OF the COnflict process

Stage 4

Stage 2

Stage 3

Stage 1

Outcome

Conceptualization

Behavior

Frustration

Five Modes of Resolving Conflict

Model

Preventing & Reducing Conflict

2. Providing stable, well-structured tasks.

1. Emphasizing group goals and effectiveness.

4. Avoiding win-lose situations.

3. Facilitating dialogue.

09 Strategies for Conflict Reduction

Third-party consultation.

Physical separation.

Identification of interdependent tasks and superordinate goals.

Use of rules and regulations.

Use of integrators.

Rotation of members.

Limiting intergroup interaction.

Use of training.

Confrontation and negotiation.

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Conflicts of misperceived differences

- This is conflicts arise when people have inaccurate or incomplete information about each other's beliefs, values, or intentions.- They are especially common in intergroup contexts, such as between different racial, ethnic, religious, or political groups.

* Lack of communication and interaction. * Prejudice.

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Conflicts of process

- Type of conflict that occurs when two or more parties disagree about how to carry out a task or achieve a goal.- Often occurs when the parties have different expectations about who will do what, when, and how.

Conflicts of value

- This is a type of conflict that occurs when two or more parties have different values. - Values are important to us, they guide our thinking, behavior and decisions. When two or more parties have different values, this can lead to conflict, as each party will try to protect and realize its values.

Stage 4: Outcome

- Determine the extent to which a satisfactory resolution or outcome has been achieved . - The seeds of discontent are sown for a later conflict. - Action aimed at achieving quick and satisfactory resolution is vital.

STAGE 2: CONCEPTUALIZATION

- Attempt to understand the nature of the problem.- What they think their opponents want as a resolution. - This stage is really the problem-solving and strategy phase.

Stage 1: Frustration

- When an individual or group feels frustration in the pursuit of important goals. - Factors,including disagreement over performance goals, new rules or policies,,... - Conflict can be traced to frustration over almost anything a group or individual cares about.

Conflicts of substance

- Originate from differences in opinions, ideas, goals or values ​​of the parties involved. - Occurs in a variety of contexts, such as within the family, work, school, politics or society.

Relationship conflict

- This occurs between two or more people who are in a relationship. This can include romantic relationships, friendships, family relationships, and work relationships.- Relationship conflict can be caused by many factors, including:+ Conflicts in communication problems.+ Stress factors.

Stage 3 : Behavior

- Attempt to implement their resolution mode by competing or accommodating . - Determining how best to proceed strategically.