Missed Pickups - Main Menu
Express On Call Pickups
Complaints
Express Regular Pickups
Ground PRP Pickups
Ground CPC Pickups
Ground Regular Pickups
Agent Journey
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Offer a new pickup
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
Offer a dropoff loc
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
If customer is not satisfied and there was no valid reason for the issue, opean a missed pickup case on CEBS with the information already confirmed
Offer a dropoff loc
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer Calls in regards of an existing pickup
After Cutoff time
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Offer a new pickup
Before Cutoff time
Customer Calls in regards of an existing pickup
After Cutoff time
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer is okay
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Cust insists on the pickup set up
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Offer nearest location
Customer is okay
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Cust insists on the pickup set up
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer is okay
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Cust insists on the pickup set up
Contact Dispatch to request approval for after cut off time pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Set up pickup with the approval from dispatch
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Provide details and complete warm transfer
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Provide details and complete warm transfer
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Offer nearest location
Customer is okay with Dispatch decision
Set pickup next business day
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Before Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
After Cutoff time
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Offer a new pickup
Before Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
After Cutoff time
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Before Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
Offer a dropoff loc
After Cutoff time
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Offer nearest location
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Set up pickup with the approval from dispatch
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Cust insists on the pickup set up
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Cust insists on the pickup set up
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Cust insists on the pickup set up
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
If still insistent transfer to RST
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Cust insists on the pickup set up
Set pickup next business day
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Provide details and complete warm transfer
Customer is okay
If still insistent transfer to RST
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Cust insists on the pickup set up
Set pickup next business day
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Cust insists on the pickup set up
Dispatch did not approve
Provide details and complete warm transfer
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Cust insists on the pickup set up
Dispatch did not approve
Customer is okay with Dispatch decision
Offer nearest location
Set pickup next business day
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
Error or missing information on the original pickup
After Cutoff time
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Offer a new pickup
Before Cutoff time
Error or missing information on the original pickup
After Cutoff time
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
Error or missing information on the original pickup
Offer a dropoff loc
After Cutoff time
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
Error or missing information on the original pickup
Offer a dropoff loc
After Cutoff time
If no pickup is found
If customer is not satisfied and there was no valid reason for the issue, opean a missed pickup case on CEBS with the information already confirmed
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
After Cutoff time
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Offer a new pickup for the same day
Before Cutoff time
If no pickup is found
After Cutoff time
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Offer a dropoff loc
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Offer nearest location
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
Contact Dispatch to request approval for after cut off time pickup
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Set up pickup with the approval from dispatch
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Provide details and complete warm transfer
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Offer nearest location
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Provide details and complete warm transfer
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Offer nearest location
Customer is okay with Dispatch decision
Set pickup next business day
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom
8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If no valid reason from POP and before cutoff time offer a new pickup
If we indeed missed the regular schedule check POP
After cutoff time offer a dropoff loc
If customer is not satisfied and there was no valid reason for the issue open a missed pikcup case on CEBS
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
After Cutoff time
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Offer a new pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
After Cutoff time
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Offer a new dropoff loc
After Cutoff time
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Offer a new dropoff loc
After Cutoff time
Cust insists on the pickup set up
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Offer nearest location
Offer a new dropoff loc
After Cutoff time
Cust insists on the pickup set up
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Offer a new dropoff loc
After Cutoff time
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Dispatch approved
Offer a new dropoff loc
After Cutoff time
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Dispatch approved
Offer a new dropoff loc
After Cutoff time
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer is irate and still insisting
Reach out to Station Manager
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If still insisten transfer to RST
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Set pickup next business day
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Provide details and complete warm transfer
If still insisten transfer to RST
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Set pickup next business day
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Provide details and complete warm transfer
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer is irate and still insisting
Dispatch did not approve
Offer nearest location
Customer is okay with Dispatch decision
Set pickup next business day
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom
5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Ground Regular Pickups
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground Regular Pickups
If no valid reason from POP and before cutoff time offer a new pickup
If we indeed missed the regular schedule check POP
After cutoff time offer a dropoff loc
If customer is not satisfied and there was no valid reason for the issue open a missed pikcup case on CEBS
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Offer a new pickup for next business day
If valid reason for the missed pickup found on POP
Offer a dropoff loc
Contact CPC
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Create a missed pickup with the information already confirmed
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
No error Detected from POP, qualifies as missed pickup
Offer a new pickup for next business day
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Search with the zip code date and company/customer's name
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
Create a missed pickup with the information already confirmed
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Offer a new pickup for next business day
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
Offer a dropoff loc
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Create a missed pickup with the information already confirmed
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
No error Detected from POP, qualifies as missed pickup
Offer a new pickup for next business day
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Search with the zip code date and company/customer's name
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
Create a missed pickup with the information already confirmed
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Offer a new pickup for next business day
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
Offer a new pickup for next business day
If no pickup is found
Offer a dropoff loc
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd
9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
FedEx | Pickups
davidflorez97
Created on September 18, 2023
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Math quiz
View
Math quiz mobile
View
Retro Bits Quiz
View
Corporate Icebreaker
View
Christmas Spirit Test
View
Timer Quiz
View
Stopwatch Quiz
Explore all templates
Transcript
Missed Pickups - Main Menu
Express On Call Pickups
Complaints
Express Regular Pickups
Ground PRP Pickups
Ground CPC Pickups
Ground Regular Pickups
Agent Journey
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Offer a new pickup
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
Offer a dropoff loc
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Before Cutoff time
If customer is not satisfied and there was no valid reason for the issue, opean a missed pickup case on CEBS with the information already confirmed
Offer a dropoff loc
After Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Customer Calls in regards of an existing pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer Calls in regards of an existing pickup
After Cutoff time
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Offer a new pickup
Before Cutoff time
Customer Calls in regards of an existing pickup
After Cutoff time
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer is okay
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Cust insists on the pickup set up
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Offer nearest location
Customer is okay
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Cust insists on the pickup set up
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Customer with pickup #
Check POP or Access time
Error or missing information on the original pickup
Before Cutoff time
Customer is okay
Customer Calls in regards of an existing pickup
Offer a dropoff loc
After Cutoff time
Cust insists on the pickup set up
Contact Dispatch to request approval for after cut off time pickup
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Set up pickup with the approval from dispatch
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Provide details and complete warm transfer
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Provide details and complete warm transfer
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Offer nearest location
Customer is okay with Dispatch decision
Set pickup next business day
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
Customer without pickup #
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Before Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
After Cutoff time
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Offer a new pickup
Before Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
After Cutoff time
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Before Cutoff time
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
Offer a dropoff loc
After Cutoff time
If the pickup is found
Customer without pickup #
Error or missing information on the original pickup
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Offer nearest location
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Set up pickup with the approval from dispatch
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Cust insists on the pickup set up
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Cust insists on the pickup set up
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Cust insists on the pickup set up
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
If still insistent transfer to RST
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Cust insists on the pickup set up
Set pickup next business day
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Provide details and complete warm transfer
Customer is okay
If still insistent transfer to RST
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Cust insists on the pickup set up
Set pickup next business day
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Call not taken or answered by station/Station manager
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Reach out to Station Manager
Cust insists on the pickup set up
Dispatch did not approve
Provide details and complete warm transfer
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer is okay
Offer a dropoff loc
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Cust insists on the pickup set up
Dispatch did not approve
Customer is okay with Dispatch decision
Offer nearest location
Set pickup next business day
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
Error or missing information on the original pickup
After Cutoff time
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Offer a new pickup
Before Cutoff time
Error or missing information on the original pickup
After Cutoff time
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
Error or missing information on the original pickup
Offer a dropoff loc
After Cutoff time
If no pickup is found
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Confirm all the information to identify any possible error, and check the scheduled date
No error Detected from POP, qualifies as missed pickup
Check POP or Access time
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
Error or missing information on the original pickup
Offer a dropoff loc
After Cutoff time
If no pickup is found
If customer is not satisfied and there was no valid reason for the issue, opean a missed pickup case on CEBS with the information already confirmed
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
After Cutoff time
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Offer a new pickup for the same day
Before Cutoff time
If no pickup is found
After Cutoff time
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Offer a dropoff loc
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Offer nearest location
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Customer with pickup #
Customer Calls in regards of an existing pickup
Search with the zip code, date and company/ customer's name
If the pickup is found
Customer without pickup #
Before Cutoff time
If no pickup is found
Offer a new pickup for the next business day
After Cutoff time
Customer is okay
Offer a dropoff loc
Cust insists on the pickup set up
Contact Dispatch to request approval for after cut off time pickup
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Set up pickup with the approval from dispatch
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Dispatch did not approve
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Provide details and complete warm transfer
If still insistent transfer to RST
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Offer nearest location
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Set pickup next business day
Offer nearest location
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Call not taken or answered by station/Station manager
Reach out to Station Manager
Customer is irate and still insisting
Dispatch did not approve
Provide details and complete warm transfer
Call Answered
Customer is okay with Dispatch decision
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express On Call Pickups
Dispatch Approved
Contact Dispatch to request approval for after cut off time pickup
Customer is irate and still insisting
Dispatch did not approve
Offer nearest location
Customer is okay with Dispatch decision
Set pickup next business day
KC Articles: 8478 Missed-Pickup-Express-Missed-Pickup-for-an-On-Call-Exp-Dom-Exp-Frt-Dom 8482 Missed-Pickup-Express-Definition-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If no valid reason from POP and before cutoff time offer a new pickup
If we indeed missed the regular schedule check POP
After cutoff time offer a dropoff loc
If customer is not satisfied and there was no valid reason for the issue open a missed pikcup case on CEBS
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
After Cutoff time
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Offer a new pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
After Cutoff time
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Offer a new dropoff loc
After Cutoff time
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Offer a new dropoff loc
After Cutoff time
Cust insists on the pickup set up
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Offer nearest location
Offer a new dropoff loc
After Cutoff time
Cust insists on the pickup set up
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Offer a new dropoff loc
After Cutoff time
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Dispatch approved
Offer a new dropoff loc
After Cutoff time
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Before Cutoff time
If valid reason for the missed pickup found on POP
Cust is okay with drop off option
Dispatch approved
Offer a new dropoff loc
After Cutoff time
Contact Dispatch to request approval for after cut off time pickup
Cust insists on the pickup set up
Dispatch did not approve
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer is irate and still insisting
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer is irate and still insisting
Reach out to Station Manager
Dispatch did not approve
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
If still insisten transfer to RST
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Set pickup next business day
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Provide details and complete warm transfer
If still insisten transfer to RST
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Offer nearest location
Set pickup next business day
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Call not taken or answered by station/Station manager
Customer is irate and still insisting
Reach out to Station Manager
Provide details and complete warm transfer
Dispatch did not approve
Call answered
Customer is okay with Dispatch decision
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Express Regular Pickups
Customer is irate and still insisting
Dispatch did not approve
Offer nearest location
Customer is okay with Dispatch decision
Set pickup next business day
KC Articles: 8481 Missed-Pickup-Express-Missed-Regular-Pickup-Exp-Dom-Exp-Frt-Dom 5969 Scheduling-a-Pickup-Express-Exceptions-Exp-Dom
Ground Regular Pickups
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground Regular Pickups
If no valid reason from POP and before cutoff time offer a new pickup
If we indeed missed the regular schedule check POP
After cutoff time offer a dropoff loc
If customer is not satisfied and there was no valid reason for the issue open a missed pikcup case on CEBS
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
If valid reason for the missed pickup found on POP
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground Regular Pickups
If we indeed missed the regular schedule check POP
Customer Calls in regards of an existing regular pickup
Check with the acc # the schedule of the regular pickup
Offer a new pickup for next business day
If valid reason for the missed pickup found on POP
Offer a dropoff loc
Contact CPC
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Create a missed pickup with the information already confirmed
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
No error Detected from POP, qualifies as missed pickup
Offer a new pickup for next business day
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Search with the zip code date and company/customer's name
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
Create a missed pickup with the information already confirmed
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Offer a new pickup for next business day
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground CPC Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
Offer a dropoff loc
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
On the schedule pickup date prior to 1900
On the scheduled pickup date after 1900
No error Detected from POP, qualifies as missed pickup
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
Create a missed pickup with the information already confirmed
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
For a pickup scheduled for a prior day
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
No error Detected from POP, qualifies as missed pickup
Offer a new pickup for next business day
Confirm all the information to identify any possible error, and check the scheduled date
Check POP or access time
Cust with pickup #
*Determine if it was an agent error or Dispatcher's error first. If there was an error or missing information ont the original pickup
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
Customer Calls in regards of an existing regular pickup
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Search with the zip code date and company/customer's name
Cust without pickup #
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
Contact CPC and request pickup
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
Create a missed pickup with the information already confirmed
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
On the schedule pickup date prior to 1900
No error Detected from POP qualifies as missed pickup
On the scheduled pickup date after 1900
Check POP or access time
If the pickup is found
Create a missed pickup with the information already confirmed
For a pickup scheduled for a prior day
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
No error Detected from POP qualifies as missed pickup
Offer a new pickup for next business day
Check POP or access time
If the pickup is found
Search with the zip code date and company/customer's name
If there was an error or missing information on the original pickup
Cust without pickup #
Offer a dropoff loc
If there was missing or incorrect info on the original pickup and the CT request a complaint against the rep who scheduled the pickup, you can proceed with the complaint
If no pickup is found
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd
Ground PRP Pickup
Cust with pickup #
Customer Calls in regards of an existing regular pickup
If the pickup is found
Search with the zip code date and company/customer's name
Cust without pickup #
Offer a new pickup for next business day
If no pickup is found
Offer a dropoff loc
KC Articles: 9188 Missed-Pickup-Ground-Creating-the-Missed-Pickup-for-CPU-PRP-Daily-Gnd 9186 Missed-Pickup-Ground-Missed-Ground-Pickups-Gnd