Who wants to be a DPA expert?
START
GOODLUCK!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What does GDPR stand for?
General Data Protection Regulation
General Details Protection Regulation
Whats GDPR?
General Data Patrol Regulators
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
8 12.800 POINTS
3 400 POINTS
9 25.600 POINTS
4 800 POINTS
10 50.000 POINTS
5 1.600 POINTS
Where would I find the information needed to complete a successful DPA check?
The IKEA Website
HDX
Its not important, just wing it!
VETA
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
When do I need to complete a full DPA check?
After discussing what the customer ordered
Never!
When you start to create the Resolution
When accessing any customers details or data
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What further information from a named person do I need, once I have asked for the callers name?
3. Full name, email & Phone number
3. Full name, address and email
3. Full name, address & postcode
4. Full name, address, postcode and email/phone number
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What further information from a non named person do I need, once I have asked for the callers name?
4. Full name, address, postcode and email/phone number
4. Full name, address and email/phone number
3. Full name, address & Postcode
D. What DPA?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What Information would I need to complete a full DPA check from a receipt?
Store name,purchase date, last 4 payment card digits and total purchase cost
Purchase date, last 4 payment card digits and total purchase cost
I dont need to do DPA for receipts!
Full name, address & postcode
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
After completing a full DPA check with a named customer, what would I be able to help them with?
Discussing & amending a customer order, profile & case
Amend a customer order and case only
Nothing!
Discuss a customer order or case only
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
I've completed a full DPA check with a non named person, they want to change the address on an order. Could I proceed with the customer request?
Yes, as they said they have permission from the named customer
No, you cannot change the delivery address
Yes, as the have completed a full DPA check.
No, they didnt say please!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
I've completed a full DPA check with a non named person, they want to add to an existing order. Could I proceed with the customer request?
Yes, Customer said they have permission from the named person
No, Customer wants to add a futher £1000 of items to the order
No, We cannot process this request
Yes, as the customer has completed full DPA
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
8 12.800 POINTS
3 400 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
I've completed a full DPA check with a non named person, they want to return a full order. Could I proceed with the customer request?
No, We cannot proceed with request
Yes, Customer said they have permission from the named person
10
No, A customer can not change their mind once the order is delivered
Yes, send it back!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
WELL DONE!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
YOU WIN!
50.000 POINTS
BACK
MILLONAIRE QUIZ
Clare Coleman
Created on September 18, 2023
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Transcript
Who wants to be a DPA expert?
START
GOODLUCK!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What does GDPR stand for?
General Data Protection Regulation
General Details Protection Regulation
Whats GDPR?
General Data Patrol Regulators
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
8 12.800 POINTS
3 400 POINTS
9 25.600 POINTS
4 800 POINTS
10 50.000 POINTS
5 1.600 POINTS
Where would I find the information needed to complete a successful DPA check?
The IKEA Website
HDX
Its not important, just wing it!
VETA
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
When do I need to complete a full DPA check?
After discussing what the customer ordered
Never!
When you start to create the Resolution
When accessing any customers details or data
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What further information from a named person do I need, once I have asked for the callers name?
3. Full name, email & Phone number
3. Full name, address and email
3. Full name, address & postcode
4. Full name, address, postcode and email/phone number
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What further information from a non named person do I need, once I have asked for the callers name?
4. Full name, address, postcode and email/phone number
4. Full name, address and email/phone number
3. Full name, address & Postcode
D. What DPA?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
What Information would I need to complete a full DPA check from a receipt?
Store name,purchase date, last 4 payment card digits and total purchase cost
Purchase date, last 4 payment card digits and total purchase cost
I dont need to do DPA for receipts!
Full name, address & postcode
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
After completing a full DPA check with a named customer, what would I be able to help them with?
Discussing & amending a customer order, profile & case
Amend a customer order and case only
Nothing!
Discuss a customer order or case only
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
I've completed a full DPA check with a non named person, they want to change the address on an order. Could I proceed with the customer request?
Yes, as they said they have permission from the named customer
No, you cannot change the delivery address
Yes, as the have completed a full DPA check.
No, they didnt say please!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
I've completed a full DPA check with a non named person, they want to add to an existing order. Could I proceed with the customer request?
Yes, Customer said they have permission from the named person
No, Customer wants to add a futher £1000 of items to the order
No, We cannot process this request
Yes, as the customer has completed full DPA
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
RIGHT!
8 12.800 POINTS
3 400 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
I've completed a full DPA check with a non named person, they want to return a full order. Could I proceed with the customer request?
No, We cannot proceed with request
Yes, Customer said they have permission from the named person
10
No, A customer can not change their mind once the order is delivered
Yes, send it back!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
WRONG!
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
START OVER?
WELL DONE!
1 100 POINTS
6 3.200 POINTS
2 200 POINTS
7 6.400 POINTS
3 400 POINTS
8 12.800 POINTS
4 800 POINTS
9 25.600 POINTS
5 1.600 POINTS
10 50.000 POINTS
YOU WIN!
50.000 POINTS
BACK