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Communication Coaching Sessions
Lingraphica
Created on September 18, 2023
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Transcript
Communication Coaching Sessions
Unlocking potential and eliminating abandonment
Go!
wow
- Sale device set up and overview
- Accessory and accessibility changes
- Personalization to fit lifestyle
- Functional activities
- Attendee driven or structured by Product Trainer
What are Communication Coaching Sessions?
- Users (adults and pediatrics)
- Caregivers
- Aid, nurse, etc.
- SLP/OT/PT
- Anyone in the user's communication circle
- Spouse, children, siblings, grandchildren, friend etc.
Who are the sessions for?
Workflow
Data
- Compensate for limited covered sessions with their own SLPs and limited Consumer Trial sessions
- Provide support for lifecycle of the device
- Standout from competitors
- Minimize drop off rates and promote longer engagement
- Ensure that our users are confident and comfortable communicating with their devices
Why do we need the Communication Coaching Program?
- Conversion rates of contacted vs scheduled
- Device data
- Reduction of drop off rates
- Comparison of channels
- Iterative changes to workflow
- Implementation of product specific feedback with surveys
How will we identify success?
Calendar
Website
- Link from auto emails
- Personal outreach if no contact/engagement
- Support tab on LG website
How does a customer schedule?
Property
- Property in Hubspot
- Please refrain from Slacks messages, huddles, snail mail, owls, or smoke signals
How does an LG employee request a session for a customer?
- Product driven group sessions
- Potential to push into Virtual Connections
- ~3x a week
- " Thursday at 1pm: Using your device to communicate at the doctors office"
- Asynchronous learning for users/CPs
- Refine workflow based on dx (degenerative/progressive)
What's next?
- Post sale training is now Communication Coaching
- Sessions are for users, CG's, SLP/OT/PT, anyone in communication circle
- Internal referrals to use property on HubSpot
- Sessions booked externally via website (product support tab)