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BASIC LEARNING UNIT

Pédago1 C2N

Created on September 18, 2023

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Transcript

formation genially

18 septembre 2023

Unit 2

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ICON 1

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ICON 4

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Nam tempus dolor at hendrerit fringilla. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nunc gravida egestas ligula non tincidunt. Vivamus eget nunc vel quam dapibus.

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Sommaire

Unit 2

Page XX

Unit 1

Page XX

Objectives

Page XX

Bibliography

Page XX

Quiz

Page XX

Unit 3

Page XX

  1. Programme de la journée
2 . Qu’est ce que la Relation Client ?La Relation client est l’ensemble des échanges entre une entreprise ou une marque et son public, sur l’ensemble des canaux et par tous les modes de communication qui existent. Dépassant la dénomination de « call centers » de « centres d’appel » ou « centre de contacts ». Ils fournissent pour cela une grande variété de prestations dans de nombreux domaines d’activité (banque, assurance, énergie, grande distribution, télécommunications, santé, etc.), par une diversité de canaux (téléphone, courrier, e-mail, SMS, chat..).
Illustration parfaite de la relation client

Unit 2

Info

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  • Consectetur adipiscing elit.
  • Sed do eiusmod tempor incididunt ut.
  • Labore et dolore magna aliqua.

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  • Sed do eiusmod tempor incididunt ut.
  • Labore et dolore magna aliqua.

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  • Lorem ipsum dolor sit amet.
  • Consectetur adipiscing elit.
  • Sed do eiusmod tempor incididunt ut.
  • Labore et dolore magna aliqua.

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  • Sed do eiusmod tempor incididunt ut.
  • Labore et dolore magna aliqua.

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  • Sed do eiusmod tempor incididunt ut.
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il faut apprendre

  • je sais faire toute seule