Module 0: Collaboration and Conflict Resolution

MODULE 0

In this module, we will go over the fundamentals of collaboration and teamwork.

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Collaboration

By the end of this module, you will be able to:

• Identify ways to collaborate more effectively in group settings.
• Discover strategies for managing different communication styles.
• Choose how to ask key questions, clarify expectations, and ensure everyone is kept in sync.

Group Collaboration

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Objectives:

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Technology Integration

Continuous Improvement

Inclusive Approach

Student Engagement

Teamwork and Communication

Before you start creating your own plans, think about:

Five Strategies for Collaboration

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In this video, John Spencer presents a sketch video that explores what makes creative collaboration work. Think about how collaboration involves the cooperative efforts to achieve common goals and enhance the learning experience within an academic institution.

The 7 Keys to Creative Collaboration

VIDEO:

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Quiz 1:Collaboration

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Foster a welcoming environment that is inclusive to all members.

Set yourself as the leader and take control of the project.

Set clear goals and know what the team wants to achieve.

Which choice is not a good strategy for group collaboration?

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Intro // Test

Intro // Test

Communication

Individual Achievement

Shared Goals

Which of the following is NOT a key element of effective collaboration?

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• Incorporating these key concepts for collaboration cultivates an enriched learning environment.

• Working together as a team better prepares students for success in the work place.

• Remember, collaboration involves the cooperative efforts of the group to achieve common goals and be successful.

Things to Remember

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MODULE 0

In this section, we will go over the fundamentals of conflict resolution

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CONFLICT RESOLUTION

By the end of this module, you will be able to:

• Identify ways to solve conflicts and resolve conflicts.
• Distinguish how to avoid judgement and respond appropriately.
• Identify ways to overcome common obstacles in group settings.

Conflict Resolution

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Objectives:

Stay Positive

Think Before You Act

Explore Win-Win Solutions

Focus On the Issue

Find Common Ground

Stay Calm and Respectful

Active Listening

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Six Strategies for Conflict Resolution

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Dorothy Walker | TED Institute

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In this video, Dorothy Walker speaks on how anybody can help resolve a conflict. With three simple steps, she shares how you can use positive energy to solve conflicts between friends, coworkers, strangers, kids and beyond.

3 ways to resolve a conflict

VIDEO:

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Quiz 2:Collaboration

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Intro // Test

Lack of shared goals

Open and honest communication

Diverse perspectives and backgrounds

Which of the following is a common cause of workplace conflict?

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Intro // Test

Effective communication

Promoting a culture of blame and finger-pointing

Encouraging open discussions

Which of the following is NOT a strategy for preventing conflicts in a team or workplace?

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Intro // Test

Someone taking notes on their computer and sharing it when its done.

Take notes on a whiteboard and take a picture to share with the group.

Centralize the information and resources using a digital workspace with individual user accounts.

What is a good way to incorporate technology into group settings?

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• Remember that conflict resolution requires patience and a willingness to collaborate.

• Resolving conflict might not always lead to an immediate resolution but remeber to create an atmosphere of understanding and respect.

• Work towards increasing the likelihood of finding a satisfactory resolution and don't give up!

Things to Remember

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Home

Before moving on to the next module, don't forget to take the collaboration quiz to test your knowledge.

WONDERFUL JOB!

You've done a

Strive to find solutions that benefit all parties involved. A win-win outcome ensures that each person's needs and concerns are considered.

Explore Win-Win Solutions:

• Brainstorm ideas as a team.
• Be open to compromise.
• Negotiate and reach an agreement that satisfies everyone.

When conflicts arise, it's essential to actively listen to the other party involved.

Active Listening:

• Avoid interrupting, and give them your full attention.
• Empathize with their perspective, and try to understand their feelings and concerns.
• Listening shows respect and opens up the lines of communication for a more constructive discussion.

Effective collaboration relies on open communication and teamwork skills, allowing individuals to work together seamlessly.

Teamwork & Communication

• Remember to activly listen to your teammates.
• Have clear and open communication.
• Define your roles and responsibilities.
• Find a space to work together comfortably.

Emphasizing diversity and inclusivity to foster a welcoming environment where all voices are valued.

Inclusive Approaches

• Avoid stereoptyping and challenge your own biases.
• Use inclusive language and be respectful of all individuals and foster a safe environment.
• Accessibility matters, so consider the spaces that are accessible to everyone. Make accommodations as needed.

Keep your emotions in check during conflict resolution. Avoid getting defensive or aggressive, as these reactions can escalate the situation further.

Stay Calm & Respectful

• Focus on maintaining a calm and respectful demeanor.
• Staying composed
• Set the tone for a more productive conversation.

Look for areas of agreement and shared interests between the parties involved.

• Finding common ground helps to build rapport and creates a foundation for resolving the conflict.

• Acknowledge these shared interests and use them as a starting point for finding solutions that satisfy both parties.

Find Common Ground

When conflicts arise, it's essential to actively listen to the other party involved.

Active Listening:

• Avoid interrupting, and give them your full attention.
• Empathize with their perspective, and try to understand their feelings and concerns.
• Listening shows respect and opens up the lines of communication for a more constructive discussion.

Look for areas of agreement and shared interests between the parties involved.

• Finding common ground helps to build rapport and creates a foundation for resolving the conflict.

• Acknowledge these shared interests and use them as a starting point for finding solutions that satisfy both parties.

Find Common Ground:

Leveraging digital tools and online platforms to facilitate communication and collaboration, especially in virtual or remote settings.

Technology Integration

• Centralize information and resources using a digital workspace. Such as Teams or OneDrive
• Train and educate members in new technology so everyone is on the same page.
• Think about cybersecurity and privacy for your groups data. Use best practicies for data protection.

Find ways to maintain a positive attitutde when working in a group and establish better habits when working in a team.

Avoid Negativity

• Look at the bright side and fill your mind with the positive motivators.
• Control your language and be considerate of others feelings.
• Create high points for the team and try to find the positives in every situation.

Leveraging digital tools and online platforms to facilitate communication and collaboration, especially in virtual or remote settings.

Technology Integration

• Centralize information and resources using a digital workspace. Such as Teams or OneDrive
• Train and educate members in new technology so everyone is on the same page.
• Think about cybersecurity and privacy for your groups data. Use best practicies for data protection.

Keep your emotions in check during conflict resolution. Avoid getting defensive or aggressive, as these reactions can escalate the situation further.

Stay Calm and Respectful

• Focus on maintaining a calm and respectful demeanor.
• Staying composed
• Set the tone for a more productive conversation.

Find ways to maintain a positive attitutde when working in a group and establish better habits when working in a team.

Avoid Negativity

• Look at the bright side and fill your mind with the positive motivators.
• Control your language and be considerate of others feelings.
• Create high points for the team and try to find the positives in every situation.

Regular assessment and feedback help refine collaborative efforts for better outcomes.

Continuous Improvement

• Set clear goals and know what you want to achieve in your group.
• Reguarly reflect on the groups progress, actions, and outcomes.
• Be flexible and adaptable to change. experiment with different approaches and push boundaries.

Strive to find solutions that benefit all parties involved. A win-win outcome ensures that each person's needs and concerns are considered.

Explore Win-Win Solutions

• Brainstorm ideas as a team.
• Be open to compromise.
• Negotiate and reach an agreement that satisfies everyone.

When discussing the conflict, concentrate on the problem at hand rather than attacking the other person involved.

Not the Problem!

• Avoid blaming or criticizing them personally.
• Avoid getting defensive and hinder the resolution process.
• Stick to the facts and discuss the specific issues that need to be addressed.

Get involved in collaborative activities and become empowered to take ownership of your learning and develop critical skills.

Student Engagement

• Create a welcoming learning environment.
• Use active learning opportunities, such as debates, problem-solving, and use critical thinking.
• Provide constructive feedback and gauge understanding throughout the process.

Getting involved can empower you but take ownership of your learning and develop critical skills when working as a team.

Student Engagement

• Create a welcoming learning environment.
• Use active learning opportunities, such as debates or problem-solving opportunities that use critical thinking.
• Provide constructive feedback and gauge each others understanding throughout the process.

Regular assessment and feedback help refine collaborative efforts for better outcomes.

Continuous Improvement

• Set clear goals and know what you want to achieve in your group.
• Reguarly reflect on the groups progress, actions, and outcomes.
• Be flexible and adaptable to change. experiment with different approaches and push boundaries.

When discussing the conflict, concentrate on the problem at hand rather than attacking the other person involved.

Not the Problem!

• Avoid blaming or criticizing them personally.
• Avoid getting defensive and hinder the resolution process.
• Stick to the facts and discuss the specific issues that need to be addressed.

Emphasizing diversity and inclusivity to foster a welcoming environment where all voices are valued.

Inclusive Approaches

• Avoid stereoptyping and challenge your own biases.
• Use inclusive language and be respectful of all individuals and foster a safe environment.
• Accessibility matters, so consider the spaces that are accessible to everyone. Make accommodations as needed.

Effective collaboration relies on open communication and teamwork skills, allowing individuals to work together seamlessly.

Teamwork & Communication

• Remember to activly listen to your teammates.
• Have clear and open communication.
• Define your roles and responsibilities.