Module 0: Collaboration and Conflict Resolution

Collaboration

MODULE 0

In this module, we will go over the fundamentals of collaboration and teamwork.

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Objectives:

Group Collaboration

By the end of this module, you will be able to:

• Identify ways to collaborate more effectively in group settings.
• Discover strategies for managing different communication styles.
• Choose how to ask key questions, clarify expectations, and ensure everyone is kept in sync.

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Five Strategies for Collaboration

Before you start creating your own plans, think about:

Teamwork and Communication

Continuous Improvement

Student Engagement

Technology Integration

Inclusive Approach

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VIDEO:

The 7 Keys to Creative Collaboration

In this video, John Spencer presents a sketch video that explores what makes creative collaboration work. Think about how collaboration involves the cooperative efforts to achieve common goals and enhance the learning experience within an academic institution.

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Quiz 1:Collaboration

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Intro // Test

Which choice is not a good strategy for group collaboration?

Set yourself as the leader and take control of the project.

Set clear goals and know what the team wants to achieve.

Foster a welcoming environment that is inclusive to all members.

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Intro // Test

Which of the following is NOT a key element of effective collaboration?

Individual Achievement

Shared Goals

Communication

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Things to Remember

• Incorporating these key concepts for collaboration cultivates an enriched learning environment.

• Working together as a team better prepares students for success in the work place.

• Remember, collaboration involves the cooperative efforts of the group to achieve common goals and be successful.

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CONFLICT RESOLUTION

MODULE 0

In this section, we will go over the fundamentals of conflict resolution

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Start

Objectives:

Conflict Resolution

By the end of this module, you will be able to:

• Identify ways to solve conflicts and resolve conflicts.
• Distinguish how to avoid judgement and respond appropriately.
• Identify ways to overcome common obstacles in group settings.

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Six Strategies for Conflict Resolution

Think Before You Act

Active Listening

Focus On the Issue

Stay Calm and Respectful

Explore Win-Win Solutions

Find Common Ground

Stay Positive

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VIDEO:

3 ways to resolve a conflict

Dorothy Walker | TED Institute

In this video, Dorothy Walker speaks on how anybody can help resolve a conflict. With three simple steps, she shares how you can use positive energy to solve conflicts between friends, coworkers, strangers, kids and beyond.

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Quiz 2:Collaboration

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Intro // Test

Which of the following is a common cause of workplace conflict?

Open and honest communication

Diverse perspectives and backgrounds

Lack of shared goals

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Intro // Test

Which of the following is NOT a strategy for preventing conflicts in a team or workplace?

Encouraging open discussions

Promoting a culture of blame and finger-pointing

Effective communication

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Intro // Test

What is a good way to incorporate technology into group settings?

Centralize the information and resources using a digital workspace with individual user accounts.

Take notes on a whiteboard and take a picture to share with the group.

Someone taking notes on their computer and sharing it when its done.

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Things to Remember

• Remember that conflict resolution requires patience and a willingness to collaborate.

• Resolving conflict might not always lead to an immediate resolution but remeber to create an atmosphere of understanding and respect.

• Work towards increasing the likelihood of finding a satisfactory resolution and don't give up!

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You've done a

WONDERFUL JOB!

Before moving on to the next module, don't forget to take the collaboration quiz to test your knowledge.

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Explore Win-Win Solutions:

Strive to find solutions that benefit all parties involved. A win-win outcome ensures that each person's needs and concerns are considered.

• Brainstorm ideas as a team.
• Be open to compromise.
• Negotiate and reach an agreement that satisfies everyone.

Active Listening:

When conflicts arise, it's essential to actively listen to the other party involved.

• Avoid interrupting, and give them your full attention.
• Empathize with their perspective, and try to understand their feelings and concerns.
• Listening shows respect and opens up the lines of communication for a more constructive discussion.

Teamwork & Communication

Effective collaboration relies on open communication and teamwork skills, allowing individuals to work together seamlessly.

• Remember to activly listen to your teammates.
• Have clear and open communication.
• Define your roles and responsibilities.
• Find a space to work together comfortably.

Inclusive Approaches

Emphasizing diversity and inclusivity to foster a welcoming environment where all voices are valued.

• Avoid stereoptyping and challenge your own biases.
• Use inclusive language and be respectful of all individuals and foster a safe environment.
• Accessibility matters, so consider the spaces that are accessible to everyone. Make accommodations as needed.

Stay Calm & Respectful

Keep your emotions in check during conflict resolution. Avoid getting defensive or aggressive, as these reactions can escalate the situation further.

• Focus on maintaining a calm and respectful demeanor.
• Staying composed
• Set the tone for a more productive conversation.

Find Common Ground

Look for areas of agreement and shared interests between the parties involved.

• Finding common ground helps to build rapport and creates a foundation for resolving the conflict.

• Acknowledge these shared interests and use them as a starting point for finding solutions that satisfy both parties.

Active Listening:

When conflicts arise, it's essential to actively listen to the other party involved.

• Avoid interrupting, and give them your full attention.
• Empathize with their perspective, and try to understand their feelings and concerns.
• Listening shows respect and opens up the lines of communication for a more constructive discussion.

Find Common Ground:

Look for areas of agreement and shared interests between the parties involved.

• Finding common ground helps to build rapport and creates a foundation for resolving the conflict.

• Acknowledge these shared interests and use them as a starting point for finding solutions that satisfy both parties.

Technology Integration

Leveraging digital tools and online platforms to facilitate communication and collaboration, especially in virtual or remote settings.

• Centralize information and resources using a digital workspace. Such as Teams or OneDrive
• Train and educate members in new technology so everyone is on the same page.
• Think about cybersecurity and privacy for your groups data. Use best practicies for data protection.

Avoid Negativity

Find ways to maintain a positive attitutde when working in a group and establish better habits when working in a team.

• Look at the bright side and fill your mind with the positive motivators.
• Control your language and be considerate of others feelings.
• Create high points for the team and try to find the positives in every situation.

Technology Integration

Leveraging digital tools and online platforms to facilitate communication and collaboration, especially in virtual or remote settings.

• Centralize information and resources using a digital workspace. Such as Teams or OneDrive
• Train and educate members in new technology so everyone is on the same page.
• Think about cybersecurity and privacy for your groups data. Use best practicies for data protection.

Stay Calm and Respectful

Keep your emotions in check during conflict resolution. Avoid getting defensive or aggressive, as these reactions can escalate the situation further.

• Focus on maintaining a calm and respectful demeanor.
• Staying composed
• Set the tone for a more productive conversation.

Avoid Negativity

Find ways to maintain a positive attitutde when working in a group and establish better habits when working in a team.

• Look at the bright side and fill your mind with the positive motivators.
• Control your language and be considerate of others feelings.
• Create high points for the team and try to find the positives in every situation.

Continuous Improvement

Regular assessment and feedback help refine collaborative efforts for better outcomes.

• Set clear goals and know what you want to achieve in your group.
• Reguarly reflect on the groups progress, actions, and outcomes.
• Be flexible and adaptable to change. experiment with different approaches and push boundaries.

Explore Win-Win Solutions

Strive to find solutions that benefit all parties involved. A win-win outcome ensures that each person's needs and concerns are considered.

• Brainstorm ideas as a team.
• Be open to compromise.
• Negotiate and reach an agreement that satisfies everyone.

Not the Problem!

When discussing the conflict, concentrate on the problem at hand rather than attacking the other person involved.

• Avoid blaming or criticizing them personally.
• Avoid getting defensive and hinder the resolution process.
• Stick to the facts and discuss the specific issues that need to be addressed.

Student Engagement

Get involved in collaborative activities and become empowered to take ownership of your learning and develop critical skills.

• Create a welcoming learning environment.
• Use active learning opportunities, such as debates, problem-solving, and use critical thinking.
• Provide constructive feedback and gauge understanding throughout the process.

Student Engagement

Getting involved can empower you but take ownership of your learning and develop critical skills when working as a team.

• Create a welcoming learning environment.
• Use active learning opportunities, such as debates or problem-solving opportunities that use critical thinking.
• Provide constructive feedback and gauge each others understanding throughout the process.

Continuous Improvement

Regular assessment and feedback help refine collaborative efforts for better outcomes.

• Set clear goals and know what you want to achieve in your group.
• Reguarly reflect on the groups progress, actions, and outcomes.
• Be flexible and adaptable to change. experiment with different approaches and push boundaries.

Not the Problem!

When discussing the conflict, concentrate on the problem at hand rather than attacking the other person involved.

• Avoid blaming or criticizing them personally.
• Avoid getting defensive and hinder the resolution process.
• Stick to the facts and discuss the specific issues that need to be addressed.

Inclusive Approaches

Emphasizing diversity and inclusivity to foster a welcoming environment where all voices are valued.

• Avoid stereoptyping and challenge your own biases.
• Use inclusive language and be respectful of all individuals and foster a safe environment.
• Accessibility matters, so consider the spaces that are accessible to everyone. Make accommodations as needed.

Teamwork & Communication

Effective collaboration relies on open communication and teamwork skills, allowing individuals to work together seamlessly.

• Remember to activly listen to your teammates.
• Have clear and open communication.
• Define your roles and responsibilities.