BOWLING QUIZ
John Tatu
Created on September 14, 2023
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Transcript
Handbook
START
quiz
1
Calibration
Calibration
Audit-the-Auditor
___ is the call listening session conducted to ensure our Call Monitoring Specialists are aligned with the main scorer and with the process.
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2
Sometime
Always
Never
Calibration sessions can be internal or external.
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3
5
10
15
Passing variance in calibration is +/-___%.
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