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BOWLING QUIZ
John Tatu
Created on September 14, 2023
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Transcript
Handbook
quiz
START
___ is the call listening session conducted to ensure our Call Monitoring Specialists are aligned with the main scorer and with the process.
Calibration
Calibration
Audit-the-Auditor
Strike!
very good!
next question
Calibration sessions can be internal or external.
Sometime
Always
Never
Strike!
very good!
next question
Passing variance in calibration is +/-___%.
10
15
Well done!
START OVER?
ohNo!
TRY AGAIN