CUADRO SINÓPTICO - CUSTOMER CLASSIFICATION

Doubt everything and everyone, reject all arguments, he is uncompromising, does not reflect, find faults in everything

Characteristics

Distrustful customer

Seeks arguments, always wants to be right, distrusts the solutions offered to them, requires preferential attention

Controversial customer

Characteristics

Believes they know everything, is proud, wants to impose themselves, attitude of superiority, sometimes shows aggression, Requires a lot of attention, is demanding

Characteristics

Know-it-all customer

Knows what they want and what they're looking for, is concrete and concise, uses few words, demands concrete answers

Characteristics

Meticulous customer

Customer classification

Friendly, talkative, extends explanations, appears to have confidence, seeks attention, can become annoying

Characteristics

Talkative customer

Shy and insecure, has a hard time making decisions, is afraid to raise an issue, tries to postpone decisions, wants to reflect

Characteristics

Indecisive customer

Impulsive customer

Changes their mind continuously, is impatient and emotional, often regrets making a purchase

Characteristics

Is always in a bad mood, argues about everything, is dominant, is aggressive, is offensive

Rude customer

Characteristics