Discuss and decide how terrible these problems are. Agree with your partner and give reasons for your answer.
1st2nd 3rd 4th 5th 6th 7th 8th 9th 10th
Lost or Stolen Items: Guests' personal belongings may go missing
Room Cleanliness and Pest Infestations: Insufficient cleaning of rooms, bedbugs or rodents
Maintenance Issues: Problems with plumbing, faulty appliances, electrical system, Elevator Malfunctions
Noise Complaints: Loud guests, neighboring rooms, or nearby construction
Bed Comfort: Uncomfortable mattresses, pillows, or bedding
Reservation Errors: Mistakes in booking, like wrong dates or room types
Wi-Fi Problems: Inconsistent or slow internet connectivity
Lack of Amenities: Inadequate Parking or if advertised amenities like a gym, pool, or restaurant are unavailable.
Poor Customer Service: Rude or unhelpful staff
Food and Beverage Problems: Poor quality or contaminated food
HOTEL PROBLEMS
Tess Müller
Created on September 12, 2023
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Transcript
Discuss and decide how terrible these problems are. Agree with your partner and give reasons for your answer.
1st2nd 3rd 4th 5th 6th 7th 8th 9th 10th
Lost or Stolen Items: Guests' personal belongings may go missing
Room Cleanliness and Pest Infestations: Insufficient cleaning of rooms, bedbugs or rodents
Maintenance Issues: Problems with plumbing, faulty appliances, electrical system, Elevator Malfunctions
Noise Complaints: Loud guests, neighboring rooms, or nearby construction
Bed Comfort: Uncomfortable mattresses, pillows, or bedding
Reservation Errors: Mistakes in booking, like wrong dates or room types
Wi-Fi Problems: Inconsistent or slow internet connectivity
Lack of Amenities: Inadequate Parking or if advertised amenities like a gym, pool, or restaurant are unavailable.
Poor Customer Service: Rude or unhelpful staff
Food and Beverage Problems: Poor quality or contaminated food