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Teams Pins and Notifications

L&D

Created on September 6, 2023

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Transcript

How to Pin Chat or Channels

  1. In MS Teams click on the chat or Teams icon located in the left hand side menu bar.
  2. Find the relevant chat or channel and click on the ellipses next to the name.
  3. Select "Pin" to pin this chat or channel to the top of your Teams menu.

Closely monitor your pinned chat and channels daily.

What channels/chats should I Pin? (L2)

channels

chats

  • AS/General channel
  • AS/ Level 2 Teams
  • AS/ Bug Reporting
  • AS/ Internal Salesforce support
  • AS/ Important information
  • Error Reporting/ General
  • Monitoring / Operational Incidents
  • Center of Excellence
  • Your Team Lead / Manager

What channels/chats should I Pin? (L3)

channels

chats

  • AS/General channel
  • AS/ Level 3 Teams
  • AS/ Bug Reporting
  • AS/ Internal Salesforce support
  • AS/ Important information
  • Error Reporting/ General
  • Monitoring / Operational Incidents
  • Center of Excellence
  • Your Team Lead / Manager
  • Helpdesk - QA General

How to manage notifications?

  1. Click on the ellipses next to the channel name.
  2. Click "Channel notifications.

3. Select "Banner and Feed"4. Click "Save".