Employee Onboarding Experience (Intellum)
Jordan Hopkins
Created on September 1, 2023
How I designed and developed a blended learning experience for new hires at Intellum.
More creations to inspire you
TAKING A DEEPER DIVE
Presentation
WWII TIMELINE WITH REVIEW
Presentation
SPANISH: PARTES DE LA CASA WITH REVIEW
Presentation
QUOTE OF THE WEEK ACTIVITY - 10 WEEKS
Presentation
HISTORY OF THE EARTH
Presentation
THE EUKARYOTIC CELL WITH REVIEW
Presentation
WWII JUNE NEWSPAPER
Presentation
Transcript
start
The Making of "Employee Launch"
New Hire Onboarding
6.
Extras
5.
Iteration
4.
3.
2.
1.
Results
Impact
Solution
Findings
#makeitawesome
Launch v.1
Employee Interviews
From a swath of departments to determine what they needed to be successful.
24
Separate Needs
Dozens of responses organized by thematic pain point or expressed need.
40
Main Barriers
Product, Skills, and Environmental
03
"If only there had been something like this with Exceed..."
Findings
- INTELLUM EMPLOYEE
"I really needed something hands-on and applicable."
An employee onboarding journey that builds product knowledge through hands-on application of the Framework by asking the learner to build a prescriptive Employee Learning initiative for a "Client" in a sandbox account.
The Solution
How we launched Launch.
Process
03
02
01
We started with the employee's needs and business goals first.
Designing for Competence
Feedback & Revision
q2 2022
Created Blueprint for Launch
q1 2022
Conducted Needs Analysis
q1 2022
First Graduates of Launch!
q3 2022
05
04
Experienced Intellumites from all departments chipped in, and the Edu Team collaborated on all learning deliverables and communications.
Implementing as a Team
Social Learning in Cohort
q2 2022
Asana Project Management
Q2 2022
Rather than a one-and-done approach, we developed a blended course of demonstrations, readings, practice, live discussions, and more.
#makeitawesome
Building Confidence
End Product
Launch a client site for Boosted Marketing
Workshops
Live sessions for strategy & practice.
Video Demos
Short demonstrations featuring Intellumites.
Click me!
(Intellum)
Click me!
Gamification
Badge + XP
Content Galore
Video + Paths + Surveys + Evolve
Intellum Social
Community + Groups + Chat
All. The. Things.
Connecting New Hires via Social
High Satisfaction Rating
Transfer of Skill
Awarding Demonstratable Skills
Relevant learning & skill transfer
Impact
- Launch Graduate
I feel like the more I played around in the platform, the more comfortable I was. This helped me so much! More than you know!
Live Participation
Revealed a variety of learner preferences. Answered with a recorded session for asynch.
25%
Results from Insights and Surveys.
Results & Opportunities
Platform Confidence
Overall increase in perceived confidence in using and talking about the Intellum Platform.
Satisfaction Rate
Learners enjoyed the content, videos, flexibility, and social aspects.
Completion Rate
Revealed need for more time for learning and department engagement.
50%
90%
20%
Our next steps to #makeitawesome
Iteration
Fine-tuned Delivery
Improved action linking
Manager Enablement
How to implement
Refined Learner Experience
Increase engagement
Flexibility with Dept Needs
Asynchronous
Mentoring Cadence
Crowdsource support
Seamless Onboarding
Integrated with NHO
Participant love for Intellum Platform: Launch.
Testimonials
- Launch Graduate
It was a great experience overall...I liked the mix of synchronous/asynchronous learning and the flexibility. Super helpful stuff, and also a great opportunity to link up new hires with each other and with the guests instructors each week.
- CXO of Intellum
"This is Intellum!"
- Launch Graduate
Thanks so much for the valuable training, I really enjoyed it, and appreciated that the Enablement team made it fun and engaging! I feel much better prepared to deal with some of the customer requests during my weekly cadence calls. This course really exceeded my expectations. The quality of the content was excellent as well.I can really tell how much thought and hard work in creating this course. It was evident that you identified what students should know and be able to show by the end of the course as well as how to get them from Point A (the first course in the journey) to Point B (the last assessment/course).
Thank you for your time and feedback.