Employee Onboarding Experience (Intellum)

New Hire Onboarding

The Making of "Employee Launch"

start

Launch v.1

1.

Findings

2.

Solution

3.

Impact

4.

Results

5.

Iteration

6.

Extras

#makeitawesome

24

Employee Interviews

From a swath of departments to determine what they needed to be successful.

Findings

40

Separate Needs

"If only there had been something like this with Exceed..."

Dozens of responses organized by thematic pain point or expressed need.

03

Main Barriers

Product, Skills, and Environmental

"I really needed something hands-on and applicable."

- INTELLUM EMPLOYEE

The Solution

An employee onboarding journey that builds product knowledge through hands-on application of the Framework by asking the learner to build a prescriptive Employee Learning initiative for a "Client" in a sandbox account.

Process

How we launched Launch.

q1 2022

Conducted Needs Analysis

01

Designing for Competence

q1 2022

Created Blueprint for Launch

02

We started with the employee's needs and business goals first.

q2 2022

Feedback & Revision

03

Q2 2022

Asana Project Management

04

Implementing as a Team

q2 2022

Social Learning in Cohort

05

Experienced Intellumites from all departments chipped in, and the Edu Team collaborated on all learning deliverables and communications.

q3 2022

First Graduates of Launch!

Building Confidence

Rather than a one-and-done approach, we developed a blended course of demonstrations, readings, practice, live discussions, and more.

Click me!

Short demonstrations featuring Intellumites.

Video Demos

Live sessions for strategy & practice.

Workshops

Launch a client site for Boosted Marketing

End Product

#makeitawesome

(Intellum)

All. The. Things.

Click me!

Badge + XP

Gamification

Community + Groups + Chat

Intellum Social

Video + Paths + Surveys + Evolve

Content Galore

Impact

Connecting New Hires via Social

Awarding Demonstratable Skills

Relevant learning & skill transfer

High Satisfaction Rating

Transfer of Skill

I feel like the more I played around in the platform, the more comfortable I was. This helped me so much! More than you know!

- Launch Graduate

Results & Opportunities

25%

50%

20%

90%

Live Participation

Completion Rate

Platform Confidence

Satisfaction Rate

Revealed a variety of learner preferences. Answered with a recorded session for asynch.

Revealed need for more time for learning and department engagement.

Overall increase in perceived confidence in using and talking about the Intellum Platform.

Learners enjoyed the content, videos, flexibility, and social aspects.

Results from Insights and Surveys.

Iteration

Our next steps to #makeitawesome

Flexibility with Dept Needs

Manager Enablement

Seamless Onboarding

Integrated with NHO

Asynchronous

How to implement

Mentoring Cadence

Refined Learner Experience

Fine-tuned Delivery

Crowdsource support

Increase engagement

Improved action linking

Testimonials

Participant love for Intellum Platform: Launch.

It was a great experience overall...I liked the mix of synchronous/asynchronous learning and the flexibility. Super helpful stuff, and also a great opportunity to link up new hires with each other and with the guests instructors each week.

- Launch Graduate

"This is Intellum!"

- CXO of Intellum

Thanks so much for the valuable training, I really enjoyed it, and appreciated that the Enablement team made it fun and engaging! I feel much better prepared to deal with some of the customer requests during my weekly cadence calls. This course really exceeded my expectations. The quality of the content was excellent as well. I can really tell how much thought and hard work in creating this course. It was evident that you identified what students should know and be able to show by the end of the course as well as how to get them from Point A (the first course in the journey) to Point B (the last assessment/course).

- Launch Graduate

Onwards!

Thank you for your time and feedback.