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STATE 5 Steps to a Successful Crucial Conversation

Debbie Godsen DePalm

Created on August 24, 2023

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Transcript

5 Steps to a Successful Crucial Conversation

Share Your Facts Start with the least controversial, and most evident facts.
Tell Your Story Balancing personal perspective and emotions is emphasized, with guidance on expressing feelings without blame.
Ask for Others’ Paths Encourage others to share both their facts and their stories.
Talk Tentatively State your story as a story, do not disguise it as facts.
Encourage Testing Make it safe for others to express differing or opposing views