BreakoutGood and Bad Customer Service
Watch the video and complete the exercises to get the code to win the prize!
Let's Go!
02 Find
01 Quiz
Video
Index
Find all the numbers by completing the challenges then, write them down in the prize section.
04 Follow the sequence
03 Correct Image
Prize
Introduction
QUIZ
Complete the quiz and get the first number for the prize!
START
QUIZ
QUESTION 1/5
Do the companies that stand out are the ones with great prices instead of good customer service?
Customers prefer a company with good customer service.
Customers like a company that does what they want.
Customers prefer good prices.
QUIZ
Correct!
Explanation:In the video they mentioned that there are statistics that show that Customers prefer good customer service over good prices.
NEXT
QUIZ
QUESTION 2/5
Was the person convinced when he left the store?
No
Yes
QUIZ
CORRECT!
Explanation: He mentioned that he was not very convinced because he chose something he normally wouldn't have.
NEXT
QUIZ
QUESTION 3/5
Even though he felt self-conscious and was not sure, what made him feel like he was given a good service?
He talked to his wife and she made him see that the people at the store treated him fairly.
He analyzed the situation and thought about the pros and cons.
People started telling him he looked great so he reassured himself that they gave him the product that suited his needs.
QUIZ
CORRECT!
Explanation:He saw that people were saying the glasses looked great and he realized that the lady at the store really went above and beyond and looked for something that he was going to look really good with.
NEXT
QUIZ
QUESTION 4/5
After a great service, do you think that this person will recommend the store to other people? In calls there is a Kpi that measures if a customer is willing to recommend the company. What do you think is the name for this?
Average Handle Time
Customer Satisfaction
Net Promoter Score
QUIZ
Correct!
Explanation: NPS measures the loyalty of customers to a company. It measures if a customer is willing to recommend the service/company to friends or family.
NEXT
QUIZ
QUESTION 5/5
Why is customer loyalty important for a company?
Because customer will keep enjoying the service.
It helps with business growth.
Our favorite customers will always stay.
QUIZ
CORRECT!
Explanation: Loyalty from a customer will mean that they will stay plus recommend the service and bring new customers to us and that will ensure business growth.
NEXT
QUIZ
Wrong!
Your answer is incorrect!
Try Again!
FIND
Click on the phrases that are correct!
START
Click on the phrases that are true!
Customer loyalty and customer satisfaction are the same thing.
Customers will only care about the money!
Use the light to find the phrases in the dark!
Customers are willing to pay more in exchange for a good customer service.
The NPS is not as important as the Customer Satisfaction.
Going above and beyond is not needed.
Click on the phrases that are true! 2/3
Not every customer's experience is important.
Customers don't need a personalized service.
Stepping into the shoes of your customers is not really necessary.
Use the light to find the phrases in the dark!
CORRECT!
We don't have to worry about competitors the customers that stay are the ones that matter.
A personalized service can help win new loyal customers.
Click on the phrases that are true! 3/3
When customer concerns are not effectively addressed or resolved, it causes disloyalty
Not taking Customers' feedback seriously will not affect the business.
Fail To Offer Real-Time Support is not necessarily bad customer service.
Use the light to find the phrases in the dark!
CORRECT!
Metrics are not necessary to measure customer loyalty.
If a Customer has to address a situation more than once it is their fault.
Oops!
Wrong! That is incorrect!
Try Again!
Correct Image
Choose the right image
START
Which is correct?
Which is correct?
CORRECT!
WHich is correct?
CORRECT!
Which is correct?
CORRECT!
Which is correct?
Correct!
Wrong!
TRY AGAIN
Pattern
Choose the correct shape to complete the pattern!You are about to receive the last number!
START
Which shape do we need to complete the pattern?
Choose the correct one
Which shape do we need to complete the pattern?
CORRECT!
Choose the correct one
Which shape do we need to complete the pattern?
CORRECT!
Choose the correct one
INCORRECT!
INCORRECT
Try Again
GREAT!
The first number is:
Go back to Index
GREAT!
The second number is:
Go back to Index
Great!
The third number is:
Go back to Index
Great!
The fourth number is:
Go back to Index
You made it!
Type the password
BREAKOUT Good vs bad customer service
MJ Courrau
Created on August 22, 2023
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Transcript
BreakoutGood and Bad Customer Service
Watch the video and complete the exercises to get the code to win the prize!
Let's Go!
02 Find
01 Quiz
Video
Index
Find all the numbers by completing the challenges then, write them down in the prize section.
04 Follow the sequence
03 Correct Image
Prize
Introduction
QUIZ
Complete the quiz and get the first number for the prize!
START
QUIZ
QUESTION 1/5
Do the companies that stand out are the ones with great prices instead of good customer service?
Customers prefer a company with good customer service.
Customers like a company that does what they want.
Customers prefer good prices.
QUIZ
Correct!
Explanation:In the video they mentioned that there are statistics that show that Customers prefer good customer service over good prices.
NEXT
QUIZ
QUESTION 2/5
Was the person convinced when he left the store?
No
Yes
QUIZ
CORRECT!
Explanation: He mentioned that he was not very convinced because he chose something he normally wouldn't have.
NEXT
QUIZ
QUESTION 3/5
Even though he felt self-conscious and was not sure, what made him feel like he was given a good service?
He talked to his wife and she made him see that the people at the store treated him fairly.
He analyzed the situation and thought about the pros and cons.
People started telling him he looked great so he reassured himself that they gave him the product that suited his needs.
QUIZ
CORRECT!
Explanation:He saw that people were saying the glasses looked great and he realized that the lady at the store really went above and beyond and looked for something that he was going to look really good with.
NEXT
QUIZ
QUESTION 4/5
After a great service, do you think that this person will recommend the store to other people? In calls there is a Kpi that measures if a customer is willing to recommend the company. What do you think is the name for this?
Average Handle Time
Customer Satisfaction
Net Promoter Score
QUIZ
Correct!
Explanation: NPS measures the loyalty of customers to a company. It measures if a customer is willing to recommend the service/company to friends or family.
NEXT
QUIZ
QUESTION 5/5
Why is customer loyalty important for a company?
Because customer will keep enjoying the service.
It helps with business growth.
Our favorite customers will always stay.
QUIZ
CORRECT!
Explanation: Loyalty from a customer will mean that they will stay plus recommend the service and bring new customers to us and that will ensure business growth.
NEXT
QUIZ
Wrong!
Your answer is incorrect!
Try Again!
FIND
Click on the phrases that are correct!
START
Click on the phrases that are true!
Customer loyalty and customer satisfaction are the same thing.
Customers will only care about the money!
Use the light to find the phrases in the dark!
Customers are willing to pay more in exchange for a good customer service.
The NPS is not as important as the Customer Satisfaction.
Going above and beyond is not needed.
Click on the phrases that are true! 2/3
Not every customer's experience is important.
Customers don't need a personalized service.
Stepping into the shoes of your customers is not really necessary.
Use the light to find the phrases in the dark!
CORRECT!
We don't have to worry about competitors the customers that stay are the ones that matter.
A personalized service can help win new loyal customers.
Click on the phrases that are true! 3/3
When customer concerns are not effectively addressed or resolved, it causes disloyalty
Not taking Customers' feedback seriously will not affect the business.
Fail To Offer Real-Time Support is not necessarily bad customer service.
Use the light to find the phrases in the dark!
CORRECT!
Metrics are not necessary to measure customer loyalty.
If a Customer has to address a situation more than once it is their fault.
Oops!
Wrong! That is incorrect!
Try Again!
Correct Image
Choose the right image
START
Which is correct?
Which is correct?
CORRECT!
WHich is correct?
CORRECT!
Which is correct?
CORRECT!
Which is correct?
Correct!
Wrong!
TRY AGAIN
Pattern
Choose the correct shape to complete the pattern!You are about to receive the last number!
START
Which shape do we need to complete the pattern?
Choose the correct one
Which shape do we need to complete the pattern?
CORRECT!
Choose the correct one
Which shape do we need to complete the pattern?
CORRECT!
Choose the correct one
INCORRECT!
INCORRECT
Try Again
GREAT!
The first number is:
Go back to Index
GREAT!
The second number is:
Go back to Index
Great!
The third number is:
Go back to Index
Great!
The fourth number is:
Go back to Index
You made it!
Type the password