Software distributor

SD INDEX

Software distributor

Software request & installlation

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INDEX

Ivanti

SSP7 Request process

SD INDEX

SSP7 Request process

Employee Self Service

Digital Workplace

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Software selection

Software Request

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Overview Mail

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SD INDEX

SD INDEX

Ivanti

Portal Manager

Software not listed in LanDesk Portal Manager

Under Windows Start menu is the “Portal Manager” “Portal Manager” is the interface where the user find’s the distributed software and start’s the installation

In case that software is not listed on Ivanti Portal Manager, close it and do un update, see + info

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Software Repository (SWRep)

Installation Logs

In case that Ivanti still does not shows up the software or either gives a faiilure when installing, proceed with manual installation

If manual installation fails, please document the ticket with Logs and escalate to GI System Management

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Digital Workplace

Click on SSP7 option

Software Installation from Ivanti

In order to install the software, select the desired software and hit Launch

Software Repository (SWRep)

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To access software repository, in the Windows EXPLORER link bar, type \\swrep\swrep\_DSSWD and hit Enter The entire list of software used in continental will be displayed, look for the software folder and to install double click on Deploy-application.exe

Overview Mail

After subitting their request utomatic generated overview mail for the software request

User receive notification via mail when the software should be available for installation via portal manager

Check Installation Logs

Logs are always called with the Software Code upfront Inside you can find hints what went wrong with the installation They are located on C:\Windows\DSClient\Log

Software not listed in LanDesk Portal Manager

Once you closed Ivanti.Proceed to open Continental Control Center. Click "Update GPO´s" & "Refresh CMI data" Once they finished re open Ivanti and software should be displayed now. Note: This Applies too for Admin Rights on the comptuer.

Software Request path

Users have to go under New Request > Hardware & Software> Software > Software Installation (Automotive & Rubber)

Open CCC

- In The “Continental Control Center” User needs to select the “Employee Self Service” tab