Genuine Interest QUIZ

Genuine Interest Quiz

How to show you care & are listening to our valuable Guests

Start

1/10

The Group in the picture are here for a business meeting, what GENUINE INTEREST question and statement of care could you ask the party?

We're so happy to have you here! Would you like to have in-room dining sent to your room tonight?

Thank you for choosing Yaamava' for your meeting! Will you have any free time for lesuire activities during your stay?

1/10

Correct! Please remember that Genuine Intrest is a conversation NOT an offer of service

Next

2/10

Social Media influencers here for a Slot Tournament

Welcome to Yaamava'. We are so pleased you've decided to showcase our Resort. What made you decide to get into media?

Welcome! We are delighted you've chosen Yaamava' for your content. Would you like us to show you some quite places to work?

Welcome to Yaamava' Resort & Casino! Can I get a selfie?

2/10

CORRECT! We can respect our high profile Guests by not asking for personal requests, but rather asking them polite questions about their interests.

Next

3/10

Here for a Girls weekend

A girl's weekend sounds amazing! How did you all meet?

How fun! I wish I could have a girl's weekend but I'm too busy at work.

A Girl's weekend would be much better with a trip to the Spa, may I assist you in creating a reservation?

3/10

Correct! We don't ever want to make the conversation about ourselves, or worse, make the Guest feel like we don't like our jobs and create a negative experience for them.

Next

4/10

Celebrating an Engagement and they have reservations at the Pines Modern Steakhouse

Congratulations! Allow me to tell the Pines to get you a free dessert to celebrate on us!

That's wonderful! Congratulations on your engagement. May I please have your ID?

Congratulations on your engagement! Have you started any wedding plans?

4/10

Correct! It's always a good idea to gauge the Guest's reaction to small polite inquiries and see if they'd like to continue the conversation. However, you should not immediately move to the next step of service without attempting conversation first.

Next

6/10

A National Casino Marketing Guest from Singapore who's first language is not English

Silence is best when a Guest doesn't speak the language.

Thank you for coming to play at Yaamava', how were your travels?

Welcome to Yaamava'! May I use Google translate to help me understand you?

6/10

Correct! While silence might be the right choice during certain intervals, an attempt at conversation is always the right choice. And while electronics can be a welcome assistant in conversations we always allow the Guest to initiate so it doesn't seem like we are inconvienced by the Guest.

Next

7/10

Here for a job Interview

I wish you the best of luck! If you need some encouragement before the meeting you can stop by our Lobby bar.

That's exciting! What are your qualifications?

That's exciting! We wish you best of luck at the interview. Will you have time to relax afterwards?

7/10

Correct! We aren't conducting the interview, so remember to keep the questions light and focused on the guest's comfort and convenience.

Next

9/10

Looking for something fun to do while her Husband gambles

We would be happy to assist you. What types of activities usually interest you?

We would be pleased to assist you. Would you like to go to the Pool or eat somewhere on property?

We are delighted to be of assistance. We have several amenities on property including bars, restaurants, a pool, spa, and fitness center, as well as a theater and several off property reccomendations.

9/10

Correct! We don't want to overwhelm the Guest with information but we also don't want to limit their choices without learning more about them first.

Next

Congratulations!

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Try again

Genuine interest is an opportunity to learn more about your Guests and to make them feel important. Try it again, you've got this!

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