FEMA disaster Training Process Flow
May cause delay in agent's Training | Operation live Date
HSIN Enrollment
Credentials & Tool Access
Agent Adjudicated
Day 0 Invitations sent
IT Help desk
Class list\ Roster
Day 00
Induction & Security Training
Day 0
IT / Tool Checklist
HR Induction
OPS Schedule Assignment
Security Training
Security Training
Day 1 RI Training
Nesting Day 2 - 6
Training
GO LIVE w/ Operations
Atento
Credentials
We need to be sure Agents credentials are requested. Will agents be assigned an Outlook email? This will allow the use of TEAMS which is vital for communication with agents. How long will it take for Credentials to be Assigned.
- HSIN
- Nice
- NEMIS
- ITCON Email
- Microsoft Teams
Induction
If this process is not Completed correctly. Delays in Training and/or Go live date may occur
HR Induction led by HR team.(Payroll dates, Company benefits) IT | Help Desk will also be needed. We also needed to assist with Equipment troubleshooting, Tool | Credential assistance. Any Issues with Equipment | Credentials | Tools needs to be escalated.
- Class list | Attendance Tracking
- HR Induction
- IT | Help Desk (Equipment and Tool Access)
- Tool verification (Nice, Email, Teams, NEMIS, HSIN)
- Operation Schedule Assignment
HR Induction
HR Induction led by HR team.
HR will welcome agents and discuss Company benefits, payroll dates, Company SOPs, etc
Tool Access
IT | Help Desk will assist with Equipment troubleshooting and Tool | Credential assistance. Any Issues with Equipment | Credentials | Tools needs to be escalated.
- Nice
- ITCON Email
- Microsoft Teams
- NEMIS
- HSIN
Security Awareness Training
If this process is not Completed correctly. Delays in Training and/or Go live date may occur
Agents will use this day to complete all required Security certifications.
- Unauthorized Disclosure (CUI)
- Operation Security (OPSEC)
- Insider Threat (ITT)
- Privacy at DHS (PDHS)
- Cyber Security (ROB)
- Security Awareness Training (SAT)
Certification Map
Security Awareness Training
If this process is not Completed correctly. Delays in Training and/or Go live date may occur
Agents will use this day to complete all required Security certifications.
- Unauthorized Disclosure (CUI)
- Operation Security (OPSEC)
- Insider Threat (ITT)
- Privacy at DHS (PDHS)
- Cyber Security (ROB)
- Security Awareness Training (SAT)
Certification Map
IT Help Desk
IT Helpdesk will assist agents with Equipment set-up, Tool access, Equipment Support and Troubleshooting
Proper escalation needs to be made if agents have ANY issues with their equipment Prior to Day-0
HSIN Enrollment
Agents need to know about the expiration of their Email verification once it's sent out.The HSIN Email expires in 24 hours. The HSIN Enrollment Guide should be sent as well. If an agent's email is expired : the agent must contact HSIN Support. (HSIN Support Number)
Atento - FEMA Disaster Training Processing Flow
Knight
Created on August 16, 2023
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Transcript
FEMA disaster Training Process Flow
May cause delay in agent's Training | Operation live Date
HSIN Enrollment
Credentials & Tool Access
Agent Adjudicated
Day 0 Invitations sent
IT Help desk
Class list\ Roster
Day 00
Induction & Security Training
Day 0
IT / Tool Checklist
HR Induction
OPS Schedule Assignment
Security Training
Security Training
Day 1 RI Training
Nesting Day 2 - 6
Training
GO LIVE w/ Operations
Atento
Credentials
We need to be sure Agents credentials are requested. Will agents be assigned an Outlook email? This will allow the use of TEAMS which is vital for communication with agents. How long will it take for Credentials to be Assigned.
Induction
If this process is not Completed correctly. Delays in Training and/or Go live date may occur
HR Induction led by HR team.(Payroll dates, Company benefits) IT | Help Desk will also be needed. We also needed to assist with Equipment troubleshooting, Tool | Credential assistance. Any Issues with Equipment | Credentials | Tools needs to be escalated.
HR Induction
HR Induction led by HR team.
HR will welcome agents and discuss Company benefits, payroll dates, Company SOPs, etc
Tool Access
IT | Help Desk will assist with Equipment troubleshooting and Tool | Credential assistance. Any Issues with Equipment | Credentials | Tools needs to be escalated.
Security Awareness Training
If this process is not Completed correctly. Delays in Training and/or Go live date may occur
Agents will use this day to complete all required Security certifications.
Certification Map
Security Awareness Training
If this process is not Completed correctly. Delays in Training and/or Go live date may occur
Agents will use this day to complete all required Security certifications.
Certification Map
IT Help Desk
IT Helpdesk will assist agents with Equipment set-up, Tool access, Equipment Support and Troubleshooting
Proper escalation needs to be made if agents have ANY issues with their equipment Prior to Day-0
HSIN Enrollment
Agents need to know about the expiration of their Email verification once it's sent out.The HSIN Email expires in 24 hours. The HSIN Enrollment Guide should be sent as well. If an agent's email is expired : the agent must contact HSIN Support. (HSIN Support Number)