Clients Basics

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Clients Basics

Basic client information in Continental

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Agenda

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Client Basics training

Continental Control Center

OS Installation

CMI Statements

AntiVirus

Notebook, Desktops and Special PC

Client Move, deactivation & reactivation

Continental Control Center

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Here you will find

User Name & User Class

CMI Statements

Here you can see user info such as domain and if the user class is standard o admin.

All Blue buttons, in netx slide you will see every action of them

Computer info

System Info

Also knwon as "CCC"

In this section you will see daily data for you like:

In here you will see displayed data related to Active Directory, C drive space, Antivirus version.

• Computer Name
• IP Address
• Windows version & Release

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CMI Statements

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Refresh CMI data

Start Patch Process

Install Available Software

Update GPO´s

System Information

Employee Serlf Service

Connect Published Drives

Check your internet Connection

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Notebooks, Desktops, Virtual Machines and Special PCs

Linux

Notebooks, Desktops & Virtual Machines

Special PC

For a better overview of the usage of the clients, Conti introduced the “Naming convention”

Client OS Linux

Shopfloor computers

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Client Move, deactivation & reactivation

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Host Name move (AD)

• Host Names are located on Active Directory (AD),
• Normally a Host Name can be deactivated and moved to a Folder in Active Directory, in case has to be reactivated Ticket must be sent to Local IT to perfom reactivation in AD.
• Eg.

AD path : cw01.contiwan.com/lda/ro/tma1/DSDesktop/DSDesktop01/tmd4612w

Info

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Windows OS Installation

Windows Installation

If you ever receive a call saying to prepare a Computer for a new employee that means, that Windows 10 must be installed with the Conti image, so Ticket must be submitted to the Local IT Team containing the hostname or serial number of the machine. If the user has an SSD and wants Windows installed on it that must be mentioned in the ticket as well.

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AntiVirus

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Anti - Virus

There are 2 client-side component providing secure communication between ePolicy Orchestrator and managed products. Trellix and CrowdStrike, Service Desk does nto have rights to perform any action on them. Any issue related to them, escalate to: GI System Protection Management

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Client De- & Re-activation

How does local IT deactivate and reactivate computers?

Deactivation and reactivation is done in Active Directory There are different directories for every location These directories contain all the active clients from that location Each location has a special folder in AD > “DSLaptop99/DSDesktop99” If they want to deactivate a laptop/desktop they simply move the device to the ““DSLaptop99” or “DSDesktop99” directory (and vice versa when they want to enable it)

Notebooks, Desktops, Virtual Machines and Special PCs

In Continental every machine, VM or special PC have a specific name given by its location, type and operating system. The hostnames always contain 8 digits and are given by each Local IT and may vary from location to location.

• First 2 letters are related to Location
• Third Letter tells you device type (Desktop, Laptop, Server, Virtual machine)
• Next 3 or 4 digits is part of the serial number
• W means that computer is Windows.

Special PC (Shopfloor)

Continental has desktops that are used in production or for different projects. Those desktops are using Windows OS clients as well but different versions. We don’t have any rights on those desktops and the ticket must be forwarded to Local IT Team.

• Shopfloor PC´s Hostname end usually in “M”, “N” or “S”

E.g. FRDMN56M or RBD018DN

Linux OS Installation & Linux hostnames

Client OS Linux Continental also uses Linux OS, it can be installed directly on the desktop/laptop by Local IT team or a VM can be requested. SD agents have no rights on the Linux clients.

• Eg.