Chromebook Won't Turn On/ Chromebook Not Charging
Technology Troubleshooting
Chromebook is Doing Strange Things or Is Slow or Lockdown Browser Problems
Things to try and what to do if your technology is not working
Password Problems
Lost, Damaged or Stolen Chromebooks and Chargers
Initial Chromebook Request Procedures
Next Steps
Chromebook Won't Turn On/Won't Charge
It Worked!
It Didn't Work.
Step 1: Use the Charging Cord in the Library Troubleshooting Station
Use one of the two charging cords next to the troubleshooting computer in the library. Leave your Chromebook plugged in for 5 minutes. Then try to turn on your Chromebook.
Chromebook Is Doing Strange Things
Next Steps
It Worked!
It Didn't Work.
Step 1: Try to PowerWash your Chromebook.
Powerwashing fixes many Chromebook problems including lock down browser problems. Try this:
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Restart.
- In the box that appears, select Powerwash.
- Continue.
- Wifi: Frisco ISD Password: guidance4thefuture
- Follow the steps that appear and sign in with your Google Account.
- Let it enroll in the FISD managed area.
- Sign in.
Password Problems
Next Steps
It Worked!
It Didn't Work.
Step 1: Try your ID and Birthdate. If anyone reset for you already, it might be reset to this.
Step 2: Try to Reset Your Password Yourself
Log in to the student portal, click your name at the top right and select "change password". Follow the instructions to change your password.
These passwords change:
- FISD computer login
- Google Account (Drive, Gmail, YouTube, etc)
- Canvas
- Student Portal
- MackinVIA
- Clever (textbooks, Discovery Education, etc.)
- HAC (Home Access Center)
Lost, Damaged or Stolen Chromebooks and Chargers
If you lost your Chromebook or it was stolen or damaged:
Fill out a Device Repair ticket in Incident IQ using the link or the QR code below. The tech specialist will be in touch with you about your next steps.
bit.ly/fisdticket
If you lost your Charger or it was stolen or damaged or is just not working:
Fill out a Device Repair ticket in Incident IQ using the link or the QR code above. The tech specialist will be in touch with you about your next steps. In your description be sure to explain exactly what's going on with your charger.
Initial Chromebook Requests
Step ONE: Make sure your guardian pays the $20 Chromebook Insurance Fee
Pay the fee in Online School Fees (www.onlineschoolfees.com). If you don't see the fee in online school fees, email your tech specialist and ask for it to be added. Your tech specialist's email address should be on a poster nearby. For more information, visit Frisco ISD 1:1 Technology Program.
Step TWO: Complete the 1forAll Canvas Course
Log into Canvas and look at your list of courses. Complete the course.
Once the first step is complete, you will be contacted to pick up your Chromebook and told where to get it. Be sure to complete the Canvas course before the deadline to continue using your Chromebook.
This Means You're All Set!
**If you already had a ticket in about this problem, please reply to the tech specialist's email and let them know that it worked.**
Write your new password somewhere safe so you don't forget it.
You'll Need Someone to Look at Your Chromebook
Did you already have a ticket in for this issue?
If YES, please reply to the tech specialist's email and let them know that you tried the powerwash option in the library and it didn't work. They'll be in touch with next steps.If NO, please fill out a Device Repair ticket in Incident IQ using the link or the QR code below. Be sure to explain that you tried to powerwash and it didn't work.
bit.ly/fisdticket
This Means You're All Set!
**If you already had a ticket in about this problem, please reply to the tech specialist's email and let them know that it worked.**
This Means Your Charger is the Problem
If you HAVE filled out a ticket for this problem already:
If you already had a ticket in about this problem, please reply to the tech specialist's email and let them know that it worked and that you need to arrange to swap your charger.
If you HAVE NOT filled out a ticket for this problem yet:
Fill out a Device Repair Ticket in Incident IQ using the link or QR code below . Explain that your charger is not working and you'd like to swap it for another charger.
bit.ly/fisdticket
You'll Need Someone to Look at Your Chromebook
Did you already have a ticket in for this issue?
If YES, please reply to the tech specialist's email and let them know that you tried the charging option in the library and it didn't work. They'll be in touch with next steps.If NO, please fill out a Device Repair ticket in Incident IQ using the link or the QR code below. Explain that you tried the library charger and it didn't work (so they know it's not your charger).
bit.ly/fisdticket
You'll Need Someone to Reset Your Password
Did you already have a ticket in for this issue?
If YES, please reply to the tech specialist's email and let them know that you tried the reset process yourself and it didn't work. They'll be in touch with next steps.If NO, please fill out a Device Repair ticket in Incident IQ using the link or the QR code below. If you cannot fill out a ticket have a teacher do it for you. Be sure to explain that you tried to reset your password yourself and it didn't work. Be sure to explain exactly which passwords aren't working (Google only? portal?) Keep checking back to see if your ID and birthdate work. When your password is changed it will be to this.
bit.ly/fisdticket
Technology Troubleshooting
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Transcript
Chromebook Won't Turn On/ Chromebook Not Charging
Technology Troubleshooting
Chromebook is Doing Strange Things or Is Slow or Lockdown Browser Problems
Things to try and what to do if your technology is not working
Password Problems
Lost, Damaged or Stolen Chromebooks and Chargers
Initial Chromebook Request Procedures
Next Steps
Chromebook Won't Turn On/Won't Charge
It Worked!
It Didn't Work.
Step 1: Use the Charging Cord in the Library Troubleshooting Station
Use one of the two charging cords next to the troubleshooting computer in the library. Leave your Chromebook plugged in for 5 minutes. Then try to turn on your Chromebook.
Chromebook Is Doing Strange Things
Next Steps
It Worked!
It Didn't Work.
Step 1: Try to PowerWash your Chromebook.
Powerwashing fixes many Chromebook problems including lock down browser problems. Try this:
Password Problems
Next Steps
It Worked!
It Didn't Work.
Step 1: Try your ID and Birthdate. If anyone reset for you already, it might be reset to this.
Step 2: Try to Reset Your Password Yourself
Log in to the student portal, click your name at the top right and select "change password". Follow the instructions to change your password.
These passwords change:
Lost, Damaged or Stolen Chromebooks and Chargers
If you lost your Chromebook or it was stolen or damaged:
Fill out a Device Repair ticket in Incident IQ using the link or the QR code below. The tech specialist will be in touch with you about your next steps.
bit.ly/fisdticket
If you lost your Charger or it was stolen or damaged or is just not working:
Fill out a Device Repair ticket in Incident IQ using the link or the QR code above. The tech specialist will be in touch with you about your next steps. In your description be sure to explain exactly what's going on with your charger.
Initial Chromebook Requests
Step ONE: Make sure your guardian pays the $20 Chromebook Insurance Fee
Pay the fee in Online School Fees (www.onlineschoolfees.com). If you don't see the fee in online school fees, email your tech specialist and ask for it to be added. Your tech specialist's email address should be on a poster nearby. For more information, visit Frisco ISD 1:1 Technology Program.
Step TWO: Complete the 1forAll Canvas Course
Log into Canvas and look at your list of courses. Complete the course.
Once the first step is complete, you will be contacted to pick up your Chromebook and told where to get it. Be sure to complete the Canvas course before the deadline to continue using your Chromebook.
This Means You're All Set!
**If you already had a ticket in about this problem, please reply to the tech specialist's email and let them know that it worked.**
Write your new password somewhere safe so you don't forget it.
You'll Need Someone to Look at Your Chromebook
Did you already have a ticket in for this issue?
If YES, please reply to the tech specialist's email and let them know that you tried the powerwash option in the library and it didn't work. They'll be in touch with next steps.If NO, please fill out a Device Repair ticket in Incident IQ using the link or the QR code below. Be sure to explain that you tried to powerwash and it didn't work.
bit.ly/fisdticket
This Means You're All Set!
**If you already had a ticket in about this problem, please reply to the tech specialist's email and let them know that it worked.**
This Means Your Charger is the Problem
If you HAVE filled out a ticket for this problem already:
If you already had a ticket in about this problem, please reply to the tech specialist's email and let them know that it worked and that you need to arrange to swap your charger.
If you HAVE NOT filled out a ticket for this problem yet:
Fill out a Device Repair Ticket in Incident IQ using the link or QR code below . Explain that your charger is not working and you'd like to swap it for another charger.
bit.ly/fisdticket
You'll Need Someone to Look at Your Chromebook
Did you already have a ticket in for this issue?
If YES, please reply to the tech specialist's email and let them know that you tried the charging option in the library and it didn't work. They'll be in touch with next steps.If NO, please fill out a Device Repair ticket in Incident IQ using the link or the QR code below. Explain that you tried the library charger and it didn't work (so they know it's not your charger).
bit.ly/fisdticket
You'll Need Someone to Reset Your Password
Did you already have a ticket in for this issue?
If YES, please reply to the tech specialist's email and let them know that you tried the reset process yourself and it didn't work. They'll be in touch with next steps.If NO, please fill out a Device Repair ticket in Incident IQ using the link or the QR code below. If you cannot fill out a ticket have a teacher do it for you. Be sure to explain that you tried to reset your password yourself and it didn't work. Be sure to explain exactly which passwords aren't working (Google only? portal?) Keep checking back to see if your ID and birthdate work. When your password is changed it will be to this.
bit.ly/fisdticket