BUSINESS ADMIN

ACCOUNTING AND FINANCIAL vocabulary

Welcome

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money

https://www.baamboozle.com/game/492748

Management

The primary role of managers in business is to supervise other people’s performance. Most management activities fall into the following categories:

• Planning
• Organizing
• Controlling
• Leading

operations

Operations is the heart of a business—providing goods and services in a quantity and of a quality that meets the needs of the customers. Operations controls the supply chain, including procurement and logistics

Marketing/Sales

Marketing consists of all that a company does to identify customers’ needs and design products and services that meet those needs. The marketing function also includes promoting goods and services, determining how the goods and services will be delivered and developing a pricing strategy to capture market share while remaining competitive.

Finance

The Finance function involves planning for, obtaining, and managing a company’s funds

current account

bank charges

money paid to a bank for the bank's services etc

checkbook

savings/ deposit account

book containing detachable checks; chequebook

interest

credit

credit card

loan

statement

online banking

the management of a bank account over the internet - also e-banking

overdraft

withdraw

deficit in a bank account caused by withdrawing more money than is paid in

ATM machines

pay in

payee

handling fee

person to whom money is paid

courtesy words Fórmulas de cortesía

VOCABULARY

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Hello/ Good morning/afternoon/evening/night Please Thank You You're Welcome Pardon Me Excuse Me I'm Sorry May I Help You? I Would Like... / May I Please Have...?

how to write a formal email

VOCABULARY

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advices

Greetings-saludos Para dirigirnos a alguien a quien no conocemos personalmente, emplearemos la fórmula: Dear Mr./Mrs. Walker (Estimado/a Sr./Sra. Walker). Si, por el contrario, ya hemos tenido contacto con esta persona anteriormente, podemos comenzar con. Good morning/afternoon, Mr./Mrs. Martin (Buenos días/Buenas tardes, Sr./Sra. Martin).

advices

acknowledgements- agradecimientos: Si nuestro remitente nos ha escrito previamente, podemos darle las gracias con frases como: Thank you for your email (Gracias por su correo) o Thank you for your prompt reply (Gracias por su rápida respuesta).

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Purpose of our message: propósito de nuestro mensaje: Al inicio del correo o de la carta, indicaremos también el propósito de nuestro mensaje con frases como: I am writing in reference to… o I am writing with regard to… (Le escribo en referencia a…).

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Purpose of our message: propósito de nuestro mensaje: Al inicio del correo o de la carta, indicaremos también el propósito de nuestro mensaje con frases como: I am writing in reference to… / I am writing with regard to… (Le escribo en referencia a…). Si tu correo lleva adjunto un archivo, no olvides indicarlo: Please find attached… (Adjunto, le remito…).

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Farewells- Despedidas: Agradece al destinatario su tiempo con fórmulas como: Thank you for your time/consideration (Gracias por su tiempo/consideración). También puedes añadir If you have any questions, please do not hesitate to contact me (Si tiene alguna pregunta, no dude en contactarme) Si sabemos que vamos a ver al destinatario en algún momento, podemos escribir I look forward to seeing you soon (Espero que nos veamos pronto). Si no, podemos decir I look forward to hearing from you (Espero tener noticias suyas).

Vocabulary for Making an Appointment in English

There are a thousand reasons why you might want to make an appointment in English, especially when you are studying abroad. But how do you know what vocabulary to use?

Making an appointment in person or on the phone

• Start by stating why you have called or visited:

“Hello, this is Charles, I’m calling to book an appointment with a hairdresser please.” “Hello, I’d like to reserve a table for this evening.” “Hello, I’m interested in viewing a house I have seen advertised online.”

• The other person will usually ask you for details such as your name, contact information, and offer you a time and date.
• Remember, they might ask you to spell your name, so be sure to practice your alphabet beforehand! Here are some phrases you might hear:

• “What’s your name?”

“Can I have your contact number/email address?” or “What’s your contact number/email address?” “Can you come in on (date) at (time)?” or “What date/time are you looking for?”

• Here are some helpful phrases for your response:

“I’m sorry, I’m not available then.” “Do you have any availability on (date)?” “I am only available during the afternoon/during the morning.”

• Other questions you may be asked:
• “What would you like to have done?” (if you’re booking a treatment)
• “Where would you like to sit?” (if you’re making a dinner reservation)
• “Do you know where we are?” (this means: do you know our location?)

Making an appointment in person or on the phone

• Making an appointment by email

By email, you should start by asking if they are still taking appointments or reservations. Then write down all the information mentioned above.

• For example:

Hello, I was wondering if you have any appointments available this week? If so, I would like to make an appointment on Thursday or Friday after 4pm. My name is [insert], and my phone number is [insert]. Thank you, [insert name]

Cancelling an appointment

• If your plans change and you can no longer attend your appointment, you should let the business know. If you feel comfortable, then tell them why. If not, you can say:
• “Due to unforeseen circumstances, I can no longer make my appointment.”

Be sure to apologise and follow the steps above to reschedule!