COACHING
| TYPE OF SESSION | ROOT CAUSE | % | |
|---|---|---|---|
| W1 | Client Escalation | Compliance/Behavior | 5.26% |
| Performance | Compliance/Behavior | 89.47% | |
| VA Separation | 5.26% | ||
| W2 | Performance | Compliance/Behavior | 100% |
| Prep Time | Coaching | |
|---|---|---|
| W1 | , 65 mins , | , 150 mins , |
| W2 | , 165 mins , | , 260 mins , |
| JM | W1 | W2 |
|---|---|---|
| Count | 19 | 23 |
| % to Goal | 133.33% | 161.40% |
| Prep Time | 65 mins | 165 mins |
| % to Goal | 7.87% | 20% |
| Coaching Time | 150 mins | 260 mins |
| % to Goal | 8.26% | 14.32% |
Data Coverage: Coaching Date Aug 6 - 12, 2023
Prepared By: Karen Talagtag
W2 Report
Increase VA Headcount
Plan
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Karen Talagtag
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Transcript
COACHING
Data Coverage: Coaching Date Aug 6 - 12, 2023
Prepared By: Karen Talagtag
W2 Report
Increase VA Headcount Plan
Prepared By: Karen Talagtag
Admin Task Drivers: Top 1: DH Email- 41.27% Top 2 - Productivity Monitoring - 21.91% Top 3: Attendance Monitoring - 9.89%
Prepared By: Karen Talagtag
ADMIN
Prepared By: Karen Talagtag
W2 Report
SCREEN AUDIT