How to raise a support ticket

Step by step guide to raising a support ticket

Before logging a new ticket we recommend that you review our self-help and training resources for helpful guides and videos that answer frequently asked questions.

Start

Click through the steps for the most efficient way to log a support ticket via the Support Ticket Portal.

1. Starting on the main landing page, click on Customer Portal on the top navigation bar.

1. Starting on the main landing page, click on Customer Portal on the top navigation bar.

2. On the next page, click on Support Hub on the top navigation bar.

3. Click on Existing User to log in. To register as a new user for access, click on New User.

4. On the next page, enter your email address and password. Click Sign in to continue.

5. You've now logged into the Customer Portal. Click Submit a Ticket on the navigation bar.

6. Complete the details required and click Submit Ticket when you're ready.

Success, you now know how to raise a support ticket!

For further information visit our Support Hub at customer.ibcos.co.uk

Important Note: Critical issues (e.g. the system is down) must be logged by phone. If you would like to speak to 1st Line Support, please call 01202 714200 and select option 1.