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Human Centric Metrics - Quick Take

Vizient Multimedia

Created on August 7, 2023

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Transcript

QUICK TAKE

To drive strategic growth, healthcare organizations must go beyond traditional measures and embrace listening through customer- and employee-centric metrics.Loyalty serves as a powerful metric that aligns the interests of customers and employees. Boards and CEOs should commit to continuous improvement in gathering human-centric metrics, encouraging experimentation and creativity.

ACTION ITEMS

Learn more about how to unlock near-term revenue generation and long-term consumer loyalty with consumer innovation. Discuss the human-centric metric approaches outlined and determine if and/or how they should be deployed in your organization. Explore the Sg2 article Customer Loyalty: A Strategic Opportunity in Challenging Economic Times to learn more about the importance of customer loyalty in healthcare.