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PYRAMID OF NEEDS

Yasmine Gharbi

Created on August 4, 2023

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Transcript

Escalation

Incident Severity pyramid

Criticial

Tier 3 makes strategic decisions to handle the incident, given its catastrophic consequences

Tier 3 SOC Analyst

Tier 2 initialy handles it and escalate it to Tier 3 in case it requires specilaized expertise

High Severity

Tier 2 or 3 SOC Analyst

Tier 1 initially analyse it and escalate it to tier 2 for deep analysis investigation and resolution.

Medium Severity

Tier 1 or 2 SOC Analyst

Tier 1 resolves the incident independently following standard operating procedures and documented guidelines.

Low Severity

Tier 1 SOC Analyst

pyramid

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Bring it to life with an interactive window

Create a new layer with all the Genially features.

  • Generate experiences with your content.
  • It’s got the Wow effect. Very Wow.
  • Make sure your audience remembers the message.
  • Activate and surprise your audience.

Got an idea?

Bring it to life with an interactive window

Create a new layer with all the Genially features.

  • Generate experiences with your content.
  • It’s got the Wow effect. Very Wow.
  • Make sure your audience remembers the message.
  • Activate and surprise your audience.

Got an idea?

Bring it to life with an interactive window

Create a new layer with all the Genially features.

  • Generate experiences with your content.
  • It’s got the Wow effect. Very Wow.
  • Make sure your audience remembers the message.
  • Activate and surprise your audience.

Got an idea?

Bring it to life with an interactive window

Create a new layer with all the Genially features.

  • Generate experiences with your content.
  • It’s got the Wow effect. Very Wow.
  • Make sure your audience remembers the message.
  • Activate and surprise your audience.