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Ticket Closure Consent reminder

San Jose SSC Quality

Created on August 3, 2023

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Transcript

Ticket Closure Consent

The SDA must proactively mention to the customer that the case will be resolved, and proceed only with the customer's consent. This should happen only after SDA had ensured customer issues had been resolved during the interaction and this had been confirmed verbally/written by the customer. Click on the icons to see some examples: