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SQUARES DIAGRAM

Kirsten Webb

Created on August 3, 2023

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Transcript

Housing Ombudsman 21/22

Housing Ombudsman 22/23

25 determinations made 41 orders made 9 Maladministration findings 54% Maladministration rate £7,832 compensation issued

37 determinations made 98 orders made 50 Maladministration findings 81% Maladministration rate £25,807 compensation issued 41 recommendations 8 Complaint Failure Handling Orders

LGO / HO Annual Letters

We have received annual reports from both the Housing Ombudsman and the Local Government Ombudsman within the last month relating to our performance in 2022/23.

LGO 21/22

LGO 22/23

29 upheld decisions which equates to 66% of the complaints investigated. 96% complaint with Ombudsman recommendations. 14% of upheld cases had provided a satisfactory remedy before reaching the Ombudsman.

31 upheld decisions made which equates to 79% of the complaints investigated. 96% complaint with Ombudsman recommendations. 10% of upheld cases had provided a satisfactory remedy before reaching the Ombudsman