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NCL COIN model

Helen Hill

Created on August 2, 2023

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COIN model by Anna Carol

Impact

Next steps

Observation

Context

give specific, factual descriptions of what has happened

explain how the event or issue that you're discussing affects others in your team or organisation

set out the circumstances, event or issue that you want to discuss

set out a clear agreement on the changes or improvements in behaviour or performance that you expect going forward