Loss Prevention- Compliance Week

ASSET PROTECTION CELEBRATES

COMPLIANCE WEEK

Core Values

Resources

Security

DISTRACTION THEFT POLICY

Who to contact

De- Esclation Policy

Go!

Compliance is critical to the execution of our core values.

Compliance is critical to our core values

• Own it - Being compliant creates a culture of honesty and integrity which allows us to better protect Signet, our teams, reputation and product.
• Customers- Gaining and maintaining customer trust is paramount. Complying with policies mitigates risks, fosters ethical decision making and results in a safer environment for our internal and external customers.

• People First- our people are our biggest asset. We have policies in place to protect our teams. Complying with our policies reduces unnecessary risk for our teams.
• Lead Bravely- Innovate and be agile in a compliant manner. Challenge the norm while making sure the appropriate stakeholders are involved to ensure policies are followed.

• Straight Talk- from the top See Something, Say Something. Acknowledge wins and remember to constantly re-evaluate. If something does not appear compliant ask what needs to be done to get to the point of compliance.

With team members returning to the office, Security would like to remind everyone of a few policies:

Security Celebrates Compliance Week

Vistors + Guests

Visitors and guests are welcome into the building but please notify Security before their arrival. Front Desk Security will provide them with a temporary badge on their arrival. If Security is not at the front desk, please use the intercoms that are located at all entrance and exit points in the building, and someone will assist you.

Compliance to Security policies is important as they provide a necessary layer of protection for our team members and merchandise. Badge and visitor guidelines allow us to know who is in the building and where they are in the case of an emergency. It also prevents unauthorized visitors from getting into the building.

Badges

Your badge is only to be used for your own personal use and should not be used to let anyone else in the building including other team members, guests, or family members. If you forget your badge, please stop by the front desk and a paper badge will be issued to you for the day.

Parking

+ info

Parking is now all general parking except for handicapped, stork parking, and Security. We are issuing parking window clings so that we can identify vehicles if there are any issues.

Akron Security Contact

Dallas Security Contact

Contact Security

Always contact Security in the event of an emergency. Do not contact 911 directly. The Security teams are trained to address basic medical needs and to evaluate the need for emergency services to be dispatched to the building.

You can now message the Security Control (staffed 24/7) by contacting Control Room (Security). If you would rather call them, please use CAP Security Control Rm 1 (330-668-5111). For the Front desk Teams, use Front Desk (Security). To call the Front Desk use CAP, Security Front Desk Post 1. To send an email to notify Akron Support Center Security of upcoming guests, escort requests, or general questions, please use HomeOfficeSecurityNotifications@signetjewelers.com

Send a Teams message to Security to reach the Dallas Control Room (staffed 24/7). Emails can also be sent to Security at security@signetjewelers.com and will be responded to by the Control Room Security team. If you prefer to call the Dallas Security team, use the 972-580-5599 to reach the Control Room.

Merchandise + Equipment

Merchandise and IT equipment is not allowed to leave the building without the proper approvals. Hand carrying merchandise is a policy violation. Not complying with the policy creates unnecessary risk for the team member.

Resources: SIGnet

Learn more about Merchandise Security

Alarm Information

LP Policies/Job Aid

Click here to visit our page on SIGnet:

Contact Lists

Signet Monitoring Center

DISTRACTION THEFT AID

Criminals are professionals. Know and comply with your Loss Prevention/Merchandise policies.Below is an example of how non- compliance leads to losses.

Example of Distraction Theft:

De- Escalation Policy

Failing to comply with the De-esclation Policy could ultimately compromise the safety of team members, customers are/or Signet's reputation. Make sure you know and comply with the policy to reduce risks.

Guidelines for De- escalation:

Red Flags to notice

• Remain calm – be professional
• Respect personal space - acknowledge the customer and/or team member is upset and maintain a safe distance
• Actively listen to the concern(s) and acknowledge feelings
• Use empathy - try to understand perspective and respond with empathy
• Use open-ended questions to gather information and better understand the situation so you can identify and address the root cause of the anger or frustration. - By asking the following questions:

Would you like to talk about it? What happened then?Could you tell me more? How can we resolve this for you? Offer solutions or alternatives to resolve the issue

• If the situation progresses, involve a manager/ district manager

If the guest and/or team member becomes verbally aggressive immediately call mall/shopping center securityIf the customer and/or team member exhibit any of the following, immediately call the police. After the situation has de-esclated call your Regional Loss Prevention Manager and notify District Manager

Narrative beings

1.Store Maintenance

3.Alarm Vendors

Requests are to be reported on your store tablet by clicking the mobile app

ADT: 877-357-1808 INTERFACE: 800-820-4347

4. T.I.P.S Line

2.Signet Monitoring Center

1-800-984-TIPS(8477) If an illegal, unsafe, or unethical situation arises in the workplace, we want you to Take It Personally, Signet.

Email or Call SMC SMC: 800-868-0956