Conflict Resolution Matrix ENG

Responses to Conflict

High

Collaborating

Competing

Come together to develop a mutually beneficial solution

Focus on getting your perspective accepted

Compromising

Reach a consensus that is acceptable to all

Assertiveness

Accommodating

Avoiding

Take a step back from the conflict and let it play out

Accept the perspective of other party to call a truce

Low

Cooperativeness

Low

High

Collaborating

A collaborative approach encourages all parties to work together toward a resolution that benefits everyone—a true win-win. While this often involves some level of compromise from both sides, the goal is to find a solution that feels fair and constructive.

Compromising

Compromise happens when both sides express their perspectives and work toward a middle ground. Rather than trying to "win" outright, the focus is on understanding each other and finding a balanced resolution. In this case, both sides may gain something but also give up something, making it a partial win for everyone.

Avoiding

Avoiding conflict means stepping away from the discussion altogether, choosing not to engage or listen to other perspectives. This often results in a lose-lose situation, as the issue remains unresolved.

Competing

When the focus is on proving a point and dismissing the views of others, conflict turns into a win-lose situation. This approach is all about winning the argument, often at the expense of others.

Accommodating

Sometimes, one party gives in completely just to maintain peace and harmony. While this may seem like an easy solution, it often leads to a win-lose situation—where one side sacrifices their voice while the other benefits without compromise.