Responses to Conflict
High
Collaborating
Competing
Come together to develop a mutually beneficial solution
Focus on getting your perspective accepted
Compromising
Reach a consensus that is acceptable to all
Assertiveness
Accommodating
Avoiding
Take a step back from the conflict and let it play out
Accept the perspective of other party to call a truce
Low
Cooperativeness
Low
High
Collaborating
A collaborative approach encourages all parties to work together toward a resolution that benefits everyone—a true win-win. While this often involves some level of compromise from both sides, the goal is to find a solution that feels fair and constructive.
Compromising
Compromise happens when both sides express their perspectives and work toward a middle ground. Rather than trying to "win" outright, the focus is on understanding each other and finding a balanced resolution. In this case, both sides may gain something but also give up something, making it a partial win for everyone.
Avoiding
Avoiding conflict means stepping away from the discussion altogether, choosing not to engage or listen to other perspectives. This often results in a lose-lose situation, as the issue remains unresolved.
Competing
When the focus is on proving a point and dismissing the views of others, conflict turns into a win-lose situation. This approach is all about winning the argument, often at the expense of others.
Accommodating
Sometimes, one party gives in completely just to maintain peace and harmony. While this may seem like an easy solution, it often leads to a win-lose situation—where one side sacrifices their voice while the other benefits without compromise.
Conflict Resolution Matrix ENG
Leidy Lopez
Created on July 19, 2023
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Transcript
Responses to Conflict
High
Collaborating
Competing
Come together to develop a mutually beneficial solution
Focus on getting your perspective accepted
Compromising
Reach a consensus that is acceptable to all
Assertiveness
Accommodating
Avoiding
Take a step back from the conflict and let it play out
Accept the perspective of other party to call a truce
Low
Cooperativeness
Low
High
Collaborating
A collaborative approach encourages all parties to work together toward a resolution that benefits everyone—a true win-win. While this often involves some level of compromise from both sides, the goal is to find a solution that feels fair and constructive.
Compromising
Compromise happens when both sides express their perspectives and work toward a middle ground. Rather than trying to "win" outright, the focus is on understanding each other and finding a balanced resolution. In this case, both sides may gain something but also give up something, making it a partial win for everyone.
Avoiding
Avoiding conflict means stepping away from the discussion altogether, choosing not to engage or listen to other perspectives. This often results in a lose-lose situation, as the issue remains unresolved.
Competing
When the focus is on proving a point and dismissing the views of others, conflict turns into a win-lose situation. This approach is all about winning the argument, often at the expense of others.
Accommodating
Sometimes, one party gives in completely just to maintain peace and harmony. While this may seem like an easy solution, it often leads to a win-lose situation—where one side sacrifices their voice while the other benefits without compromise.