Cultural differences

Values

for the remote world

Index

Working with cultural

Types of difference

Are we biassed

How to approach it

Benefits

Cultural Differences

Bloom

Objectives on our cultural differences training

• Guide directors on how to understand cultural differences
• Ilustrate the different types of cultural differences that can be found in the workplace
• Show how to work with contractors living in different cultures

01

Why is important?

Culture and its importance

Why is cultural diversity acknolewdgement so important at Bloom?

Bloom is a companny that even though is based on the United States of America most of its collaborators and contractors are abroad, this makes Bloom a company where diversity and diffferences are welcome and highly appreciated. Understanding the results of cultural differences is an important part of managing a diverse team. Employees’ cultural backgrounds can give employers insight into the reasoning behind their habits and behaviors in the workplace. Once you have knowledge of the various ways culture can impact how people act at work, you can mediate conflicts and provide relevant motivation to each employee.

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Types of cultural differences

Ethnic

Generational

Religious

Types of cultural differences

Food, hobbies and more

Communication

Educational

Biassss

We are biased sometimes we do it unconciously and sometimes we do it conciously, so let's fight

When we meet people, we often judge them based on what we see, like their age, weight and attractiveness. But we may also judge them on their accent, where they studied and their socio-economic status.

Concious biased happens when you really believe a determined group of people are the same or will do an action, this happens because you believe that your experiences have taken you to think that way but there are not real facts confirming it.

How do we manage bias

We now know what bias is and the problems it can carry, it is now time to know how to handle it.

Manage your bias

• Be aware of your unconscious biases
• Make considered decisions
• Monitor your and your team's behaviour
• Widen your social circle
• Set ground rules for behaviour
• Avoid making assumptions or relying on gut instinct
• Speak out if you notice bias

02

How to approach diversity

Write a subtitle here

How to approach diversity in your team

02

03

01

Acknowledge holidays and celebrations Celebrate cultural holidays equitably to make sure your team knows that you respect their beliefs equally.

Deliver cultural trainings Creating and deliver a cultural training, it will make you concious about the diversity in your team and will also help them

Learn about your employees learn about the unique experiences that each of your employees brings to the workplace.

Benefits of cultural diversity in the workplace

Creativity and innovation

Reduced discrimination and harassment

Developing a truly diverse workplace has several important benefits. Here are the ways that both companies and employees benefit when diversity and inclusion are a key portion of the company culture

More collaborative teams

Trust and respect

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More on Values

Unit 1

"Innovation distinguishes between a leader and a follower." Steve Jobs

What is leadership?

It goes beyond formal authority and involves inspiring, motivating, and directing others in a way that fosters positive change and contributes to the success of an organization or a community. Leadership is not limited to specific roles or positions; it can be displayed by individuals at various levels within an organization and in various aspects of life. Some of the aspectas that we will be discussing during this training that involve being a leader are:

• Vision and Direction, influence and inspiration, decision-making, empowerment, communication, adaptability, team building

Leadership is context-dependent, and effective leaders may adapt their approach based on the needs of the situation, the characteristics of their team, and the goals they aim to achieve. It is a skill that can be developed and refined through experience, learning, and a commitment to self-improvement.

The key to team success

Leadership is a complex and multifaceted concept that involves guiding and influencing individuals or groups toward the achievement of common goals.

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"As we look ahead into the next century, leaders will be those who empower others." Bill Gates

Leadership vs Management

Leadership

The subtle difference

Leades inspire and provide a vision by giving a a sense of direction, motivate and rally their team towards goals. Leaders will always show a trend to adaptability and they foster creativity and encourages the team to take risks.Team relationships are vital and leaders invest time to know and understand their teams, they focus on relationships and team work. Lastly leaders rely on the influence to guide and inspire, this causes leaders to guide by example persuasion ideas. With the different approaches we mention above leaders will have teams with:

• Alignment by having a clear vision, goals and inspiration
• Strong team willing to take challenges and face uncertainty
• Leader will have a strong team culture and and interpersonal relationships
• Teams will feel the influence of leaders beyond formality

The distinction between leadership and management lies in their focus, approach, and the outcomes they aim to achieve within an organization. While both roles are crucial for the success of a business, they involve different sets of skills and responsibilities:

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"The art of communication is the language of leadership." —James Humes

Management

On the other side managers have a focus on the efficient executation of tasks and resources to achieve some objectives, to do this they plan and control the resources for the correct achievement. Thye maintain a control over organizations ensuring systems and organizations are running. Managers will normally get their power and authority based on the position on the organization, they continually apply formal authority. By correctly applying these principles managers achieve:

• Goal attainment and resources optimization
• Control over the whole organization
• Quick resolution to issues

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"Management is doing things right. Leadership is doing the right things." —Peter Drucker

Points of distinction

Flexibilty

Nature of work

Leadership: Requires adaptability to change and a willingness to take risks. Management: Emphasizes stability, structure, and adherence to established processes.

Leadership: Involves setting a vision, inspiring, and aligning people toward common goals. Management: Involves planning, organizing, and controlling resources to achieve specific objectives.

People vs Processes

Time horizon

Leadership: Focuses on the long-term vision and strategy. Management: Emphasizes short-term goals and operational efficiency.

Leadership: Primarily concerned with people, relationships, and culture. Management: Primarily concerned with processes, procedures, and organizational structure.

Unit 1

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Vision & Goal Setting

Crafting a compelling vision

A compelling vision inspires and aligns team members toward a common goal. It should be clear, concise, and evoke enthusiasm. A strong vision motivates individuals by giving them a sense of purpose and direction. Take a look to the following video to understand visions in a company perspective and then we will see it as leaders. After watching the video continue to next slides to understand how to create a compelling vision as a leader

Unit 1

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Step 02

Step 03

Step 01

Align with organizational mission

Understand your purpose

Envision the desired future

Ensure that your vision aligns with the broader mission of your organization. A cohesive vision contributes to organizational unity and coherence. To do this make sure that really understand the company or deparment vision and that you know how to translate that to your team

Clarify the purpose of your leadership. Ask yourself why you lead and what positive change you aim to bring. Understanding your purpose forms the foundation for your vision.

Imagine the future state you want to create. What does success look like? Visualize the impact of your leadership on the team and the organization. You can also imagine how do you want your teammates to work and the role they would have in your future

Unit 1

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Step 06

Step 04

Step 05

Incorporate core values

Consider stakes holders perspectives

Be ambitious and inspirational

Integrate your core values into the vision. Values provide a moral compass and guide the behavior and decisions of your team.

Take into account the perspectives and aspirations of your team members and other stakeholders. A vision that resonates with them is more likely to gain support.

Craft a vision that is ambitious and inspires action. Communicate a sense of purpose that stretches beyond current boundaries and challenges the team to strive for greatness.

Unit 1

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Step 09

Step 07

Step 08

Link to actionable goals

Ensure clarity and simplicity

Make it personal

Connect the vision to actionable and measurable goals. This makes the vision more tangible and provides a roadmap for implementation.

Keep your vision statement clear and simple. Avoid jargon and use language that is easy to understand. Clarity enhances buy-in and understanding.

Connect the vision to personal and meaningful aspects for your team members. Help them see how their contributions align with the broader vision.

Unit 1

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Step 09

Step 07

Step 08

Link to actionable goals

Ensure clarity and simplicity

Make it personal

Connect the vision to actionable and measurable goals. This makes the vision more tangible and provides a roadmap for implementation.

Keep your vision statement clear and simple. Avoid jargon and use language that is easy to understand. Clarity enhances buy-in and understanding.

Connect the vision to personal and meaningful aspects for your team members. Help them see how their contributions align with the broader vision.

Unit 1

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Goal setting

The way to set a north

Leaders play a crucial role in setting and defining goals for themselves, their teams, and their organizations. Effective goal-setting is a strategic process that involves careful consideration of various factors.

Unit 1

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Setting goals

"When performance is measured, performance improves. When performance is measured and reported, the rate of improvement accelerates."

Achieving the impossible

When setting goals is really important to always consider the following details. Make sure to align the goals to the mision and vision this will help to boost your leadership, you also need to understand the enviroment this will help you see internal and external challenges to achieve a goal. When you are setting goals you need to involve the stake holders you want to make sure that they know and support them. Another topic to consider is to choose a goal setting frame one of the most used frameworks is the SMART. Lastly do not forget to create goals that create a challenge and when you have the goals, create a way to communicate the goals. Do not forget that the most powerfull goals are the ones set as a team that creates a sense of ownership.

President Thomas S M

Unit 1

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Some Goal Frameworks

OKR

Wildly Important Goals (WIGs)

SMART

Components: Identifies a small number of highly important goals. Purpose: Coined by FranklinCovey, WIGs emphasize focus on a few critical objectives to ensure the allocation of resources and efforts toward the most impactful outcomes.

Components: Objectives (clear, qualitative goals) and Key Results (specific, measurable outcomes). Purpose: Originally developed by Intel and popularized by Google, OKR aligns individual and team goals with broader organizational objectives, fostering transparency and focus.

Components: Specific, Measurable, Achievable, Relevant, Time-bound. Purpose: Ensures that goals are clear, quantifiable, realistic, aligned with the overall vision, and bound by a specific timeframe.

Unit 1

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More on Goal Frameworks

CASC (Clear, Aligned, Specific, Challenging)

Scaling

Backward Goal Setting

Components: Assigns a numerical value to the intensity of a goal. Purpose: Popularized by Scaling Up methodology, scaling involves quantifying the commitment and progress toward a goal on a scale of 1 to 10, promoting clarity and accountability.

Components: Focuses on goals that are clear, aligned with organizational objectives, specific, and challenging. Purpose: A simple framework that emphasizes the importance of clarity, alignment, specificity, and challenge in goal-setting.

Components: Starts with envisioning the end result and then working backward to identify the steps needed to achieve the goal. Purpose: Helps in creating a clear pathway by focusing on the desired outcome first and then defining the necessary actions.

03

Honesty and integrity

The key to success

Honesty will give you the tools to be succesful

Work honestly

Metrics manipulation

You work honestly when you strive with real intent to finish your tasks

This is one of the most common ways to do work fraud be careful and do what is expected from you

It is really important that you always give importance to honesty , remember that what you do when no one is watching is what really defines who you are

Time tracking

Ask

If you feel that you don't know something it is better to always ask, instead of doing incorrect things

Make sure that you are consistent in the way that you track your time and that it always reflect the real work hours

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Educational

Education level can be a part of someone’s background that affects how they fit into a workplace environment. People with different educational experiences have different types of cultural capital that they use to solve problems and approach situations in the workplace. Because many employers hire for positions based on education or equivalent work experience, this can result in people with drastically different education levels working on the same projects and implementing different methodologies based on their own educational background.

Ethnic

From Asia to Oceania to Africa and America Bloom has worked really hard to develope a presence in these places now is our task to work to make them feel at home. Ethnic, racial and national backgrounds have a significant impact on workplace norms. Some cultures are more direct about communication while others have indirect habits in the workplace. Similarly, certain countries expect employees to always defer to leaders and wait to be given opportunities, while others require employees to take initiative and hustle to be recognized.

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More benefits

• Improved performance and engagement
• Develops new skill sets
• Improved recruiting and retention

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Religious

It is possible that while working at Bloom you feel that most of the people have the same beliefs as you, but be careful we don't want anyone feel left outside for not having the same religious beliefs as you have. Religious affiliation has a strong impact on people’s values, which can affect their workplace behavior and priorities. Religion can impact what people perceive as ethical behavior, influencing their decision-making in the workplace. People have the right to express their religion, so it is essential for businesses to have policies in place that are respectful to people’s individual beliefs while also upholding fair standards of conduct for clients and customers.

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Food, hobbies and more

Food hobbies and more can change from region to region it is important to acknoledge those differences and create awareness across the whole team, this will help you better connect with your team and more genuily show interest.

Generational

In Bloom you will see employees from different ages going from very young people to some more experienced. It is important that you learn how to work with everyone here you can see some important inputs. People’s outlook and values tend to vary based on their generation. Someone’s generation can have an impact on their ideas about professionalism, collaboration, communication, leadership, work ethic and workplace culture. Baby Boomers tend to be loyal to an employer and expect to have a long-term career at a single workplace, believing that success comes from making sacrifices and working through the leadership structure. Millennials highly value work-life balance and seek consistent opportunities for growth, even if that means moving on to another company, project or position.

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How understanding cultural differences and backgrounds have helped you in your position? Reflect on your experiences

Comunication

Communication is one of our core values at Bloom, and this core value really shows the importance of communication in a remote enviroment. Communication can affect the accent people have the speaking tempo, and also the word choice contractors select to communicate with you. Consider that for some people English will be their mother tongue and for others will be their second language and this can bring differences across the team. Part of the communication is the nonverbal communications which is an important part of the communication and can vary from region to region.