MEA Region DHL

MEA-Region

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The whole region has experienced a growing demand for healthcare services driven by population growth, urbanization, and improved life expectancy. Additionally, the prevalence of chronic diseases such as diabetes, cardiovascular diseases, and cancer has risen, necessitating specialized treatments and care. The healthcare landscape in Africa has witnessed significant improvements in infrastructure, including the construction and expansion of hospitals, clinics, and medical centers. The COVID-19 pandemic has further strained healthcare systems, leading to increased investments in medical research, testing facilities, and vaccination campaigns. Digital health solutions, including telemedicine, remote patient monitoring, and electronic health records, have gained momentum in enhancing healthcare access and delivery.

DHL Footprint MENA-region

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Turkey

Iraq

Morocco

Saudi Arabia

Algeria

Libya

Egypt

UAE

DHL Footprint Sub Sahara

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Niger

Senegal

Nigeria

Ethiopia

Kenya

DR Congo

Angola

Mosambique

Namibia

Madagascar

South Africa

Burkina Faso

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Lebanon

Customer Footprint

Sanofi Norvatis Novo Nordisk Pfizer Merck Sharp & Dohme Philips Haleon Abbott Laboratories

Tanzania

Customer Footprint

Bayer

Togo

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Namibia

DHL Express

DHL Global Forwarding

• Fridge available

Senegal

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Dry Ice and Gel Pack Availability:

• Dry Ice only

Mediacl Express certified station

Iraq

Customer Footprint

Pfizer Philips

Botswana

Customer Footprint

Norvatis

Ghana

Customer Footprint

NorvatisPhilips Danaher

Zambia

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Malawi

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Morocco

Customer Footprint

Sanofi GSK Norvatis Roche Novo Nordisk Bayer Haleon

South Africa

DHL Express

DSC

DGF

Fully dedicated site for Life Science and Healthcare productsControlled temperature ranges:

• Ambient (15-25 ℃)
• Chilled (2-8℃)
• Frozen (-20℃)

Services:

• Transit of cargo from airline to LSHC facility is via the secure back road

• DHL Thermonet Station​

Facilities:

• Johannesburg
• East London

Sub Sectors:

• Pharmaceuticals
• Medical Devices

Services:

• Warehousing & Inventory Management
• Quality Assurance
• Control Tower
• Procurement Services
• Packaging Services
• Controlled Ambient Temperature (15-25°C)

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer Availability​
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Open for WMX IB and OB and Domestic CMXMedical Express International Gateway
• Gel Packs & Dry Ice available

Iraq

DHL Express

DHL Global Forwarding

• Open for UN3373 – EBL only
• ​ Open for Dry Ice – EBL only

Medical Express certified station

Bahrain

Customer Footprint

Philips Novo Nordisk Danaher

Equatorial Guinea

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB

Medical Express certified station

Nigeria

Customer Footprint

Sanofi GSK Norvatis Novo Nordisk Bayer Pfizer Philips Haleon Danaher

Niger

DHL Express

DHL Global Forwarding

• Open for Full IATA DG Inbound only
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Open for WMX IB and OB and Domestic CMX

Medical Express certified station

Kenya

Customer Footprint

GSK Norvatis Novo Nordisk Bayer Pfizer Philips Haleon Danaher

Guinea

DHL Express

DHL Global Forwarding

• Open for Full IATA DG Inbound only
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer available

Medical Express certified station

Zimbabwe

Customer Footprint

Danaher

Jordan

DHL Express

DHL Global Forwarding

• Fridge available
• Open for UN3373

Medical Express certified station

Kuwait

DHL Express

DHL Global Forwarding

• Fridge and Freezer available
• Open for UN3373

Medical Express certified station

DHL MEA Innovation Center

First moving Innovation Center

The DHL MEA Innovation Center is a mobile state-of-the-art facility where customers, partners, academia, and thought leaders can experience the next generation of logistics in an interactive showroom environment. Visitors can discover relevant trends and insights today that reveal value for tomorrow and connect with DHL’s open innovation ecosystem of partners to more quickly and easily find and deliver ground-breaking solutions.

• The 4th Innovation Center for DHL globally
• Currently located in Dubai
• 450 m² of innovation

United Arab Emirates

Customer Footprint

GSK Norvatis Roche Novo Nordisk Bayer Merck Sharp & Dohme Philips Haleon Danaher Abbott Laboratories

Madagascar, Maurtius & Réunion

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Mauritius: Fridge and Freezer available
• Madagascar & Réunion: Fridge only
• Mauritius & Réunion: Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB for Madagascar & Mauritius
• Medical Express WMX IB only for Réunion

Dry Ice and Gel Pack Availability:

• Dry Ice and gel Pack (not for Réunion)

Saudi Arabia

Customer Footprint

Sanofi GSK Norvatis Novo Nordisk Bayer Pfizer Merck Sharp & Dohme Philips Haleon Danaher Abbott Laboratories

Algeria

Customer Footprint

GSK Novo Nordisk Bayer Merck Sharp & Dohme Haleon

Côte d'Ivoire

Customer Footprint

Sanofi Norvatis Bayer

Algeria

DHL Express

DHL Global Forwarding

• Fridge available
• Open for UN3373

Medical Express certified station

Oman

Customer Footprint

Novo Nordisk Roche Philips Danaher

Cameroon

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer Availability​
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Zimbabwe

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Saudi Arabia

DHL Express

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DGF

Facilities:

• Riyadh
• Dammam
• Jeddah

Services:

• Customized SOPs​
• Thermonet, Lifeconex, Sameday​
• AFR storage for TP & TA service levels at gateways​​

• Storage ambient, chilled, frozen​
• GDP compliant road freight service ​
• Same day customs clearance

Facilities:

• Riyadh
• Khobar
• Jeddah

Sub Sectors:

• Pharmaceuticals
• Medical Devices

Services:

• Temperature controlled:

uncontrolled, Room temperature (0-30°C), controlled ambient (15-25°C), chilled (2-8°C)

• Specialist Expertise on Home Healthcare Logistics

• Open for UN3373 – JED and RUH only ​
• Open for Dry Ice – JED only

Mali

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Dry Ice and Gel Pack Availability:

• Dry Ice only

Medical Express certified station

Central Africa

• Growing market, but faces challenges in infrastructure, logistics and access to quality healthcare services

• Limited local production leads to reliance on imports and supply chain disruptions
• Governments are working to improve healthcare infrastructure and regulatory environment
• Adoption of digital health technologies, such as telemedicine, is accelerating.
• Investment in training and capacity building for healthcare professionals needed
• Opportunities exist for companies to provide innovative solutions and improve logistics and supply chain efficiency

Jordan

Customer Footprint

Sanofi Norvatis Novo NordiskPhilips Haleon

Angola

Customer Footprint

Norvatis

• Growing market with increasing population, chronic diseases, and healthcare expenditures
• Investments in healthcare infrastructure to meet rising demand
• Rise in medical tourism, requiring logistics support
• Stricter regulations impacting logistics processes
• Geographical challenges affecting timely delivery in remote areas

• Collaboration needed between stakeholders for improved logistics efficiency

• Increasing market competition necessitates specialization and compliance

Middle East

Qatar

Customer Footprint

Roche Novo Nordisk Philips Danaher

Uganda

DHL Express

DHL Global Forwarding

• Open for Full IATA DG Inbound only
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)

Dry Ice and Gel Pack Availability:

• Dry Ice only

Medical Express certified station

Kuwait

Customer Footprint

Roche Novo Nordisk Philips

Eastern Africa

• The healthcare market is characterized by a high burden of communicable diseases (e.g. malaria, tuberculosis or HIV)
• Challenges exist in healthcare access and equity, with limited infrastructure and services in rural areas compared to urban areas
• Eastern Africa is actively involved in clinical research and trials
• Health insurance coverage is not widely given

• Cross-border healthcare collaborations exist, aiming to improve common health challenges
• Increase in medical tourism to Eastern Africa for specialized treatments (e.g. Kenya and Ethiopia)

Botswana

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer Availability​
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Democratic Republic of the Congo

DHL Express

DHL Global Forwarding

• Fridge available

Libya

DHL Express

DHL Global Forwarding

• Fridge available
• Open for UN3373

Medical Express certified station

Benin

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Sierra Leon

DHL Express

DHL Global Forwarding

• Open for UN1845 (Dry Ice) for Vaccine Traffic only

Medical Express certified station

Syria

(Sanctions apply)

DHL Express

DHL Global Forwarding

• Open for UN3373

Clinical trial Deopt DHL Air Thermomet Station Medical Express Certified Stations

Iran

Customer Footprint

Sanofi GSK Norvatis Novo Nordisk Bayer

Kenya

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shipments​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

DHL Ari Thermomat station

Dry Ice and Gel Pack Availability:

• Dry Ice and gel Pack

Medical Express certified station

South Africa

Customer Footprint

Pfizer Merck Sharp & Dohme Philips Abbott Laboratories Haleon Danaher

Sanofi GSK Norvatis Roche Novo Nordisk Bayer

Cameroon

Customer Footprint

Norvatis

Egypt

DHL Express

DHL Global Forwarding

• Cold & Cool chain distribution fleet

• Fridge and Freezer available
• Open for UN3373

Clinical trial Deopt? DHL Air Thermomet Station Medical Express Certified Stations

Oman

DHL Express

DHL Global Forwarding

• Open for UN3373

Lesotho

Customer Footprint

Bayer

Tanzania

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Dry Ice and Gel Pack Availability:

• Dry Ice and gel Pack

Medical Express certified station

Rwanda

DHL Express

DHL Global Forwarding

• Open for Full IATA DG Inbound only
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer Availability​
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Turkey

DHL Express

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Facilities:

• Esenyurt (3)
• Gebz

Sub Sectors:

• Clinical trials
• Hospitals & health services
• Pharmaceuticals
• Medical devices

Temperature controlled capabilities:

• frozen (-18 – -22°C),
• chilled (2 – 8°C)
• controlled ambient (15 – 25°C)
• uncontrolled

Additional Services:

• Packaging Services
• Expertise in CT-logistics

GMP- Ceritified sites Regional Hub Clinical trial Deopt Warehouses Dedicated warehouses DHL Air Thermomet Station Medical Express Certified Stations Parcel service with MNG Kargo

Senegal

Customer Footprint

Norvatis

Mozambique

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer Availability​
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Dry Ice and Gel Pack Availability:

• Dry Ice only

Medical Express certified station

Lebanon

DHL Express

DHL Global Forwarding

• Fridge available
• Open for UN3373

Medical Express certified station

Gabon

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Medical Express certified station

Côte d'Ivoire

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer Availability​
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Dry Ice and Gel Pack Availability:

• Dry Ice and gel Pack

Medical Express certified station

Morocco

DHL Express

DHL Global Forwarding

• Fridge and Freezer available
• Open for UN3373

Medical Express certified station

Nigeria

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Open for WMX IB and OB and Domestic CMX
• Medical Express International Gateway

Air Thermomet station

Dry Ice and Gel Pack Availability:

• Dry Ice and gel Pack

• Innovative delivery methods is being explored to overcome geographical barriers and reach remote locations

• Governments are allocating funds to improve healthcare infrastructure and research
• Need for better hospitals, clinics, and labs to meet demand
• High rates of infectious diseases require ongoing prevention and treatment efforts
• Southern Africa is a hub for advancing scientific knowledge and developing treatments in Africa
• Shift towards public health education and early intervention programs

• Private hospitals and companies are investing in the region

Southern Africa

Ethiopia

DHL Express

DHL Global Forwarding

• Ubunutu Gateway

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge and Freezer Availability​
• Medical Express WMX IB and OB

Medical Express certified station

Tunesia

Customer Footprint

Sanofi GSK Norvatis Roche Novo Nordis Haleon

Liberia

DHL Express

DHL Global Forwarding

• Open for Full IATA DG Inbound only
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B

Medical Express certified station

Zambia

Customer Footprint

Norvatis Danaher

Western Africa

• Lifescience and Healthcare market in Western Africa is growing due to population and infrastructure
• Challenges include limited access, resources, and disease management.
• Pharmaceutical industry focuses on generics and local production
• Logistics face obstacles: infrastructure, cold chain, customs

• Collaborations and compliance important for addressing challenges.
• Opportunities in cold chain, specialized distribution, and digitalization. Public-private partnerships and infrastructure investments needed.

Israel

Customer Footprint

Sanofi GSK Norvatis Novo Nordisk Bayer Pfizer Merck Sharp & Dohme Philips Haleon Abbott Laboratories

Namibia

Customer Footprint

Norvatis

Qatar

DHL Express

DHL Global Forwarding

• Open for UN3373

Medical Express certified station

Abbott BMS Sanofi- Production, Office JnJ Novartis- Production, Office Sandoz - Production, Office Medtronic Roche Novo Nordisk Phillips Bayer Pfizer- Production under CMO Merck Merck Sharp & Dohme Haleon Beckman Becton Dickinson

Turkey

Customer Footprint

Bahrain

DHL Express

DHL Global Forwarding

• Fridge and Freezer available
• Open for UN3373

Medical Express certified station

• Lifescience and Healthcare market in Northern Africa characterized by diverse healthcare systems and disparities
• Governments investing in healthcare infrastructure to improve access and quality
• Growing pharmaceutical industry with local production and international partnerships
• Logistics face challenges: transportation, cold chain, and customs complexities

• Collaboration needed among logistics providers, healthcare institutions, and regulators
• Infrastructure investment and technological advancements key to improving logistics

Northern Africa

Angola

DHL Express

DHL Global Forwarding

• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Fridge available
• Medical Express WMX IB and OB

Medical Express certified station

Ghana

DHL Express

DHL Global Forwarding

• Full IATA Dangerous Goods Capability
• UN1845 (Dry Ice) Capability​
• UN3373, Biological Substances, Category B
• Clinical Trial Inbound for Medical test kits (EQ)
• Outbound for Clinical Trial Specific shippements​ (UN 3373, UN 1845, WMX Exempt Human Specimen)
• Medical Express WMX IB and OB

Dry Ice and Gel Pack Availability:

• Dry Ice only

Medical Express certified station

United Arab Emrates

DHL Express

DSC

DGF

Facilities:

• Dubai

Sub Sectors:

• Pharmaceuticals
• Medical devices

Temperature controlled capabilities:

• chilled (2 – 8°C)
• controlled ambient (15 – 25°C)

Additional Services:

• Packaging Services
• VAS GMP
• Expertise in Aid & Relief

• Fridge and Freezer available
• Open for UN3373

Egypt

Customer Footprint

Sanofi GSK Norvatis Bayer Pfizer Merck Sharp & Dohme Philips Haleon Danaher Abbott Laboratories